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Director Of Customer Service Jobs in Decatur, GA

Iron Mountain Inc

Director, Customer Value NA

Atlanta, GA · On-site

$163K - $217K/yr

Director, Customer Value Job Summary Iron Mountain is seeking an experienced and motivated Director ... services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our ...

Stord

Head of Customer Experience

Atlanta, GA

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

Colorwave Inc

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

New

STORD

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

Stord, Inc.

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

Akerman

Director of Cloud Service

Atlanta, GA · On-site

The Director of Cloud Services will lead the strategic evaluation, implementation, and optimization of the firm's cloud infrastructure, with a specific emphasis on Microsoft's ecosystem--including ...

Akerman

Director of Cloud Service

Atlanta, GA · On-site

The Director of Cloud Services will lead the strategic evaluation, implementation, and optimization of the firm's cloud infrastructure, with a specific emphasis on Microsoft's ecosystem-including ...

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All JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Decatur, GA

Director Of Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director of customer service jobs pay per year?

As of Jun 25, 2026, the average yearly pay for director of customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Vice President of Customer Service or Customer Service Director, with salaries exceeding $150,000 annually. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often complemented by advanced certifications or industry knowledge.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What jobs pay 2000 a day?

High-paying roles such as a Director of Customer Service typically do not earn $2,000 per day, as their annual salaries usually range from $70,000 to $150,000. However, some specialized freelance consultants, executive-level contractors, or business owners in certain industries can earn $2,000 or more daily, often requiring extensive experience, certifications, or a strong client base.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What is the role of a customer service director?

A customer service director oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures service standards are met. They often analyze customer feedback, implement training programs, and collaborate with other departments to enhance overall customer experience.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $70,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on industry, company size, experience, and location, and often includes leadership responsibilities and strategic planning skills.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
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Director Of Customer Service jobs near you

Director - Customer Solution Center

Piedmont Healthcare Inc.

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Piedmont Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 452 frontline employees who took The Breakroom Quiz

403rd of 875 rated healthcare providers

Job description

OverviewResponsible for executing the strategic vision and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmont's customers. Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include oversight of all vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. The incumbent serves as the leader of CS&PL for the System to internal and external organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.ResponsibilitiesResponsible for executing the strategic vision and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmont's customers. Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include oversight of all vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. The incumbent serves as the leader of CS&PL for the System to internal and external organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.QualificationsEducation
  • Bachelor's Degree from a recognized college or university Required
  • Master's degree from a recognized college or university in Health Systems, Engineering, Business Administration Preferred
Work Experience
  • 7 years Revenue Cycle experience Required and
  • 5 years of management experience in a patient accounts receivable and/or customer service function for a healthcare provider Required
  • 8 years Revenue cycle operations, consulting and/or project management experience for at least Preferred
  • Leader or member of a Revenue Cycle transformation effort where key functions were reviewed for standardization and centralization Preferred
  • Revenue cycle leadership in a multi-hospital and employed physician environment Preferred
  • Previous experience using or implementing Epic Preferred
Business Unit : Company NamePiedmont Healthcare CorporateEmployment Type: FULL_TIME

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