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Director Of Customer Service Jobs in Quebec (NOW HIRING)

APGN Inc.

The Aftermarket & Customer Support Director leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across APG-Neuros ' global operations. Duties ...

Xiphos Systems Corporation

$140 - $210/hr

Main Tasks Reporting directly to the Chief Technology Officer, the Director of Engineering is ... At Xiphos, our customers' mission success is our primary goal. The successful candidate will be key ...

Marriott

Director of Operations

Montreal, QC · On-site

Position works with direct reports (department heads) to develop and implement departmental ... and services to meet or exceed the needs and expectations of the brand's target customer and ...

Marriott

Director of Operations

Montreal, QC

Position works with direct reports (department heads) to develop and implement departmental ... and services to meet or exceed the needs and expectations of the brand's target customer and ...

Résidence Calla

Director of Nursing

Quebec, QC

Tasks of the Director of Care Quality of care: Supervise and control the quality of care provided ... efficient services to residents as well as residences. Develop and standardize medical care ...

CFT Group

$120 - $160/hr

... services while upholding the highest standards of safety, customer service, and operational ... CFT Recycling is seeking an experienced Director of Finance to lead the company's financial ...

UKG Organic

Director of Commercialization

Brossard, QC · Hybrid

Under the supervision of the CCO, the Director of Commercialization, will participate actively in Nortera's strategic development. The incumbent will oversee the process that brings new products to ...

Lufa

$120 - $180/hr

The Director of Sales will be responsible for our affiliate program, events management for our ... Leverage customer data and insights to build targeted segmentation strategies and drive ...

Administration régionale Kativik (ARK)

... of transportation services. More specifically, the Director is responsible for: * Planning ... directing and supervising all activities related to the operations, management and maintenance of ...

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All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Quebec

Director Of Customer Service information

See Quebec salary details

$32.5K

$93.6K

$148K

How much do director of customer service jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director of customer service in Quebec is $93,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
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The top searched job categories for Director Of Customer Service jobs in Quebec are:

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Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $93,644 per year, or $45 per hour.

Directeur Customer Success / Director of Customer Success

Botpress Technologies Inc.

Montreal, QC • On-site

Full-time

PTO

Re-posted 18 days ago

Job description

English will follow.
Nous recherchons un·e Directeur(rice) Customer Success orienté·e client, stratégique et à l’aise avec la technologie, pour diriger et faire évoluer notre fonction Customer Success à l’échelle globale.
À ce poste clé, vous serez responsable de la vision, de la performance et de la structuration de l’équipe Customer Success, tout en restant proche du terrain et des clients stratégiques. Vous travaillerez en étroite collaboration avec les équipes Produit, Ventes, Finance et Direction afin d’assurer une adoption forte de la plateforme Botpress, une rétention durable et une création de valeur mesurable pour nos clients, des développeurs individuels jusqu’aux grandes entreprises internationales.Ce poste est un rôle 100 % en présentiel. Il n’offre aucune flexibilité de télétravail. Cette exigence est non négociable et constitue un critère éliminatoire. Nous croyons fermement qu’un leadership fort, une collaboration rapide et une culture d’excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible à une prime annuelle de rendement basée sur l’atteinte des objectifs d’affaires, notamment en matière de rétention de la clientèle, de croissance de la clientèle et de la performance globale de l’entreprise.

Vos responsabilités
Leadership & Management

  • Manager, coacher et faire évoluer une équipe de Customer Success Managers
  • Définir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d’excellence
  • Recruter, onboarder et développer les talents Customer Success
  • Instaurer une culture d’ownership, de rigueur et d’orientation résultats

Stratégie Customer Success

  • Définir et piloter la stratégie globale de Customer Success (onboarding, adoption, rétention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptés à une croissance rapide
  • Piloter les stratégies de renouvellement, de réduction du churn et d’upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes stratégiques et les situations complexes ou à fort enjeu
  • Agir comme conseiller·ère de confiance auprès des décideurs clients
  • Traduire des concepts techniques et stratégiques en valeur business concrète
  • Garantir une compréhension approfondie de la plateforme et des cas d’usage avancés

Collaboration transverse

  • Être la voix du client en interne et influencer la roadmap produit
  • Travailler étroitement avec les équipes Produit, Engineering et Sales
  • Contribuer à l’amélioration continue des outils, workflows et systèmes Customer Success
  • Fournir des analyses et insights clients à la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d’expérience en Customer Success, Account Management, Solutions Consulting ou rôle client équivalent
  • Expérience avérée en management d’équipe Customer Success
  • Expérience solide en environnement SaaS, PaaS ou tech B2B
  • Capacité démontrée à piloter l’adoption, la rétention et la croissance client
  • Excellentes compétences en communication, leadership et influence
  • À l’aise avec des produits techniques et des environnements complexes
  • Forte éthique de travail et sens des responsabilités
  • Capacité à évoluer dans un environnement rapide, exigeant et en forte croissance
  • Maîtrise de l’anglais
  • Expérience avec l’IA générative et l’IA conversationnelle
  • Parcours en startup ou scale-up à forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarité avec les agents IA, chatbots, LLMs ou plateformes d’automatisation
  • Capacité à allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de congés payés
  • Admissibilité aux assurances collectives après la période de probationAccès à un service de télémédecine après la période de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com