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Director Of Customer Operations Jobs in Bothell, WA

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Director Of Customer Operations information

See Bothell, WA salary details

$38K

$120.4K

$200.7K

How much do director of customer operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of customer operations in Bothell, WA is $120,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,400.00 and $151,500.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Bothell, WA look for?

The top searched job categories for Director Of Customer Operations jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Of Customer Operations jobs?

Cities near Bothell, WA with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,374 per year, or $57.9 per hour.

Associate Customer Operations Representative

Symetra

Bellevue, WA • On-site

$22 - $30.87/hr

Other

Retirement, PTO

Posted 5 days ago

Symetra rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

108th of 311 rated insurance

Job description

Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative!

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing our term product, with consistently increasing transaction knowledge.

What you will do

  • Answer incoming and complete outbound phone calls from agents and customers for both our service and technical queue. Assisting with a variety of inquiries, including status on pending applications and pending in-force transactions; assisting with specific in-force policy questions, product information and service issue resolution. Requires a working knowledge of processes and procedures for In-force Back Office, navigating multiple administrative systems. Required to document detailed and concise notes on all interactions.
  • Train and assist Associate CSRs.
  • Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy. Perform additional tasks at the request of management.

Why Work at Symetra

Here's what some of our employees share about why they choose to work at Symetra:

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements.
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
  • Paid time away including vacation and sick time, flex days and ten paid holidays.
  • Give back to your community and double your impact through our company matching.
  • Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.00 - $30.87 plus eligibility for annual bonus program.

Who You Are

  • High school diploma or equivalent work experience, college degree a plus.
  • 1-3 years of cumulative, relevant experience
  • Has a basic understanding of computer applications and data entry
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
  • Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
  • Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
  • Disqualification from the recruitment process
  • Withdrawal of a job offer
  • Termination of employment and other criminal and/or civil remedies, if fraud is discovered

What Symetra employees say

Pay

Benefits

Hours and flexibility

Workplace

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