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Director Of Customer Operations Jobs in Bothell, WA

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer ... Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong ...

Integrate

Director of Customer Success

Seattle, WA

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong ...

Integrate

Director of Customer Success

Seattle, WA

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong ...

ASTI PDX LLC

Director of Operations

Seattle, WA · On-site

The Director of Operations is an effective change leader who spurs the enthusiasm and buy-in of others and who plans and directs operations within the business to support the Key Performance ...

ASTI PDX LLC

Director of Operations

Seattle, WA

The Director of Operations is an effective change leader who spurs the enthusiasm and buy-in of others and who plans and directs operations within the business to support the Key Performance ...

Marriott

Director of Operations

Seattle, WA · On-site

Position works with direct reports (department heads) to develop and implement departmental ... The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ...

Marriott

Director of Operations

Seattle, WA · On-site

Position works with direct reports (department heads) to develop and implement departmental ... The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ...

Stonebridge Companies

Director of Operations

Seattle, WA · On-site

$140K - $150K/yr

Director of Operations Location: Seattle, WA FLSA: Exempt Status: Full-time Reports to: General Manager Supervises: Front Office/Housekeeping/Maintenance Pay Range: $140,000 - $150,000 Job Summary:

Stonebridge Companies

Director of Operations

Seattle, WA · On-site

$140K - $150K/yr

Director of Operations Location: Seattle, WA FLSA: Exempt Status: Full-time Reports to: General Manager Supervises: Front Office/Housekeeping/Maintenance Pay Range: $140,000 - $150,000 Job Summary:

PARR Lumber

Lumber Director of Operations

Woodinville, WA · On-site

$129K - $152K/yr

Our customers and community members know that they can rely on us for Legendary Service and quality products. Pay: $129,365-$152,887 annually The primary duty of a Lumber Director of Operations is to ...

Cooley LLP

Director of IP Operations

Seattle, WA

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... level customer service * Manage fixed fee and flat fee billing structure, analysis of costs ...

PARR Lumber

Lumber Director of Operations

Woodinville, WA · On-site

$129K - $152K/yr

Our customers and community members know that they can rely on us for Legendary Service and quality products. Pay: $129,365-$152,887 annually The primary duty of a Lumber Director of Operations is to ...

Cooley

Director of IP Operations

Seattle, WA

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... level customer service * Manage fixed fee and flat fee billing structure, analysis of costs ...

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Showing results 1-20

All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Bothell, WA

Director Of Customer Operations information

See Bothell, WA salary details

$38K

$120.4K

$200.7K

How much do director of customer operations jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director of customer operations in Bothell, WA is $120,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,400.00 and $151,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a Director of Customer Operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
What job categories do people searching Director Of Customer Operations jobs in Bothell, WA look for? The top searched job categories for Director Of Customer Operations jobs in Bothell, WA are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Bothell, WA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $120,374 per year, or $57.9 per hour.
Director of Customer Success

Director of Customer Success

Read AI, Inc

Seattle, WA • On-site

$165K - $200K/yr

Full-time

Posted 21 days ago

Job description

At Read AI, we're building products that help people get more value from their meetings, workflows, and communication. We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations.
This role will oversee two core functions:
  • Account Management - relationship management, enablement, retention, and growth for larger accounts
  • Customer Success - high-volume support and technical support for self-serve and single-payer customers

The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.
What You'll Do
Lead Account Management
  • Oversee account management and customer engagement for larger customers and strategic accounts
  • Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
  • Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
  • Support customer enablement and adoption to drive retention and long-term account growth
  • Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts
  • Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support
  • Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts
Lead Customer Success Operations
  • Oversee high-volume customer success and technical support operations across email, chat, and other support channels
  • Manage and support the Senior Manager responsible for the Customer Success Team
  • Increase the use of AI, automation, and tooling improvements to improve team efficiency while maintaining a high-quality customer experience
  • Partner with Growth and Marketing to improve 1:many communication channels and experience.
  • Drive the customer feedback and feature request process to ensure insights from customers are consistently incorporated into product planning
  • Partner with Product and Engineering to identify recurring customer pain points and improve product usability
  • Support the team that acts as product experts for Sales, including trial support, customer enablement, and product guidance
  • Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement

What You'll Need
  • 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
  • Experience leading account management or customer success teams in a SaaS environment
  • Experience scaling customer-facing teams and processes in a high-growth company
  • Strong operational and analytical mindset with experience using data to drive decisions and process improvements
  • Experience managing technical support or product support organizations
  • Ability to partner effectively with Product, Engineering, Sales, and Growth teams
  • Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives
  • Strong communication, leadership, and organizational skills
  • Startup or high-growth SaaS experience preferred

What Success Looks Like
  • Strong customer retention and growth across strategic accounts
  • A scalable account management organization that evolves alongside the Sales team
  • Faster, more effective customer support and technical issue resolution
  • Clear and actionable customer feedback loops into Product and Engineering
  • Improved onboarding, enablement, trial conversion, and customer engagement
  • Strong operational visibility and reporting across customer-facing teams

The annual base salary for this position ranges from $165,000 - $200,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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