ZipRecruiter

Log In

1

Director Of Customer Development Jobs in Portland, OR

Peregrine Team

Director of Development

Portland, OR · On-site

A growing nonprofit organization is seeking a Director of Development to lead its fundraising ... Experience with CRM/donor management platforms (e.g., Raiser's Edge, Salesforce Nonprofit) * CFRE ...

company9

Director of Development

Portland, OR · On-site

Director of Development Reports To: President Classification: 12-month, Exempt, Full-Time (1.0 FTE) De La Salle North Catholic High School (DLSNC) provides a faith-based, college-preparatory high ...

REAP, Inc.

Director of Development

Portland, OR · On-site

$85 - $125/hr

Overview The Director of Development leads REAP's comprehensive fundraising and external ... with DRM or CRM software. * Experience in event planning and coordination. * Interest and ...

REAP INC

Director of Development

Eagle Creek, OR · On-site

The Director of Development is responsible for leading and managing REAP's comprehensive ... Database experience (especially with DRM or CRM software. • Experience in event planning and ...

Gridstor

Director of Business Development

Portland, OR · On-site

$120 - $150/hr

Role Summary The Director of Business Development - BTM & On‑Site BESS will lead the full lifecycle of customer acquisition, offtake agreement execution, and go‑to‑market strategy for ...

next page

Showing results 1-20

All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Portland, OR

Director Of Customer Development information

See Portland, OR salary details

$45.6K

$87.6K

$171.8K

How much do director of customer development jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of customer development in Portland, OR is $87,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $103,400.00 per year, depending on experience, location, and employer.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What are popular job titles related to Director Of Customer Development jobs in Portland, OR?

For Director Of Customer Development jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Development jobs in Portland, OR look for?

The top searched job categories for Director Of Customer Development jobs in Portland, OR are:

What cities near Portland, OR are hiring for Director Of Customer Development jobs?

Cities near Portland, OR with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you

Director of Customer Support

Columbia Helicopters, Inc.

Aurora, OR • On-site

$17.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The Director of Customer Support leads customer satisfaction, communications, and aftermarket account management from RFQ through delivery and in-service support. This role oversees the Customer Support organization, drives customer service excellence, and ensures customer commitments are coordinated across commercial, military, technical support, operations, and flight operations teams. The Director also provides leadership for technical support and operations coordination functions and serves as the primary escalation point for complex customer issues.
WHAT YOU WILL DO
  • Lead the Customer Support organization and establish, maintain, and continuously improve customer-service standards, service-level expectations, and team operating rhythms.
  • Own customer satisfaction metrics and service-level performance, including customer response time, quote turnaround time, on-time delivery performance, and AOG recovery time.
  • Serve as the primary escalation point for customer issues, ensuring timely communication, coordinated action plans, and effective resolution.
  • Coordinate customer support activities between Commercial, Military, Technical Support, Operations, and internal Air Operations teams.
  • Lead the quote process for aftermarket services, repairs, modifications, components, parts sales, field support, and related customer support offerings.
  • Develop and maintain standard pricing practices, price catalog governance, exchange policies, and customer support service standards.
  • Oversee support services, including standard exchange pool sizing, availability expectations, and coordination of operational priorities when customer needs require adjustment.
  • Review and propose customer communication plans for major projects, high-impact issues, and AOG events.
  • Lead customer status reviews, customer meetings, and recurring account reviews to ensure alignment on commitments, priorities, and service performance.
  • Support contract reviews and ensure customer commitments can be executed operationally before acceptance.
  • Drive aftermarket revenue growth through repairs, modifications, component services, parts sales, exchange programs, and field support offerings.
  • Identify recurring customer issues, sponsor corrective actions, and work with internal stakeholders to improve reliability, responsiveness, and customer experience.
  • Develop staffing plans, training plans, career progression, and performance expectations for the customer support team.
  • Support strategic military and commercial customer relationships by maintaining consistent communication, understanding customer needs, and translating those needs into actionable priorities.
  • Analyze customer needs and recommend operational priority adjustments when appropriate to protect customer commitments and business objectives.
  • Part of the core team generating MRO or aftermarket offers
  • Conduct oneself in accordance with Company's Core Values
  • Other duties as assigned.

WHAT WE NEED FROM YOU
  • 10+ years of progressive leadership experience in customer support, customer service, aftermarket services, technical support, account management, aviation operations, or a related field.
  • 10+ years of aviation, rotorcraft, defense, MRO, technical services, or aftermarket support experience.
  • Demonstrated ability to lead customer-facing teams and manage escalated customer issues with professionalism and urgency.
  • Strong understanding of quote management, pricing practices, contract commitments, service-level expectations, and aftermarket support models.
  • Experience coordinating across commercial, technical, operational, and customer-facing teams.
  • Ability to analyze customer needs, prioritize competing demands, and recommend operational adjustments based on business impact.
  • Strong verbal and written communication skills, including the ability to lead customer meetings and communicate clearly during high-pressure events.
  • Ability to build team capability through staffing, training, performance management, and career development.
  • Experience supporting both commercial and military customers.
  • Experience with exchange pools, field support, component repair, parts sales, or service program management.
  • Experience developing KPIs, service standards, pricing governance, and customer communication processes.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Apply