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Director Of Client Services Jobs in Decatur, IN (NOW HIRING)

Kids for the Future

Director of Maintenance

Fort Wayne, IN · On-site

$90 - $135/hr

Manage Others Yes The Director of Maintenance is a senior operational leader responsible for the ... Foster a culture of safety, accountability, collaboration, and exceptional customer service while ...

New

Ivy Tech

Director of Development

Fort Wayne, IN

$47K - $73K/yr

In collaboration with the Director of Grant Development and Strategies strategize on funding ... Dental plan with no-cost preventive services and coverage for orthodontia * Vision plan with low ...

Ivy Tech

Director of Development

Fort Wayne, IN · On-site

$47K - $73K/yr

In collaboration with the Director of Grant Development and Strategies strategize on funding ... Dental plan with no-cost preventive services and coverage for orthodontia * Vision plan with low ...

BENCHMARK

Area Director of Finance

Fort Wayne, IN · On-site

$130 - $150/hr

## Area Director of FinanceApplylocations: The Bradley, 204 W Main St, Fort Wayne, IN 46802: Hotel Max ... News & World Report, these recognitions reflect the culture, service excellence, and commitment to ...

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Showing results 21-40

All JobsOf Client Services JobsDirector Of Client Services JobsDirector Of Client Services Jobs in Decatur, IN

Director Of Client Services information

See Decatur, IN salary details

$37.1K

$87.7K

$157.3K

How much do director of client services jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director of client services in Decatur, IN is $87,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $105,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Client Services vs Account Manager?

AspectDirector Of Client ServicesAccount Manager
ResponsibilitiesOversees client service teams, develops strategies, manages key accounts, and ensures client satisfaction at a strategic level.Manages individual client accounts, maintains client relationships, and handles day-to-day account activities.
Required CredentialsBachelor's degree; often advanced degrees or certifications in management or related fields.Bachelor's degree; relevant experience in sales or customer service.
Work EnvironmentLeadership role within client services or customer success departments, often in corporate or agency settings.Client-facing role, working directly with clients in various industries.

The main difference is that the Director Of Client Services focuses on strategic oversight and managing teams, while an Account Manager handles direct client relationships and daily account operations. Both roles require strong communication skills, but the director position involves higher-level planning and leadership responsibilities.

What does a director of client services do?

A director of client services oversees client relationships, ensuring customer satisfaction and retention. They develop strategies to meet client needs, coordinate with internal teams, and often manage a team of account managers or customer service staff to deliver quality service and support business growth.

What are some common challenges faced by a director of client services, and how can they be addressed?

A Director of Client Services often encounters challenges such as managing high client expectations, balancing competing priorities, and ensuring effective team collaboration across multiple accounts. Addressing these challenges requires strong communication skills, proactive problem-solving, and the ability to set clear expectations with both clients and internal teams. Building strong relationships and fostering a culture of transparency can help mitigate issues before they escalate, while ongoing training and mentorship support the team's ability to deliver exceptional service.

What are the key skills and qualifications needed to thrive as a director of client services, and why are they important?

To thrive as a Director Of Client Services, you need extensive experience in client relationship management, strategic planning, and a relevant degree such as in business or communications. Familiarity with CRM systems, project management tools, and data analytics platforms is commonly required, along with certifications like PMP or similar. Outstanding leadership, problem-solving abilities, and strong interpersonal communication set exceptional candidates apart. These competencies are crucial for driving client satisfaction, managing teams, and ensuring the organization's goals align with client needs.

How much does a director of client services make in the US?

A director of client services in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Salaries vary based on industry, experience, location, and company size, and the role often requires strong leadership and client management skills.
More about Director Of Client Services jobs
What job categories do people searching Director Of Client Services jobs in Decatur, IN look for? The top searched job categories for Director Of Client Services jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Director Of Client Services jobs? Cities near Decatur, IN with the most Director Of Client Services job openings:
Director Of Client Services jobs near you
Infographic showing various Director Of Client Services job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,748 per year, or $42.2 per hour.

Client Service Manager - Real Estate Insurance

Hylant

Fort Wayne, IN • On-site

Full-time

Re-posted 21 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 304 rated insurance

Job description

The Opportunity:

Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for real estate clients resulting in client retention while building long term relationships with our clients.Target Book of Business:$750K - $1.5MM in the mid to large market commercial space
In This Role You Will Execute On:
  • Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.
  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
  • In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.
  • Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.
  • Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
  • Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.
  • Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.
  • Serve as a back-up at all support levels as needed.
  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
  • Perform other duties and special projects as assigned.

In This Role You Will Need:

  • Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.
  • Three (3) or more years of insurance client service experience.
  • Active Property & Casualty License
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • CIC or CRM Designation encouraged
  • Excellent attention to detail, oral and written communication skills
  • Ability to work well in a team environment.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

What Hylant employees say

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