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Director Of Client Operations Jobs in Reston, VA

Barry's

Client Operations Supervisor

Bethesda, MD · On-site

$24/hr

Barry's is committed to a policy of equal employment opportunity, and will not discriminate against ... As a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class ...

Barry's

Client Operations Supervisor

Washington, DC · On-site

$24/hr

Barry's is committed to a policy of equal employment opportunity, and will not discriminate against ... About the role As a Client Operations Supervisor, you'll be the first contact for Barry's, leading ...

Heven AeroTech

Director of Operations

Sterling, VA

Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of people--we ...

Heven AeroTech

Director of Operations

Sterling, VA · On-site

Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of people-we ...

Heven AeroTech

Director of Operations

Sterling, VA

Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of people-we ...

Marriott

Director of Operations

Washington, DC

... Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports ...

Umd

Director of Operations

College Park, MD

Summary Reporting to the Chair, the Director of Operations plans and directs all administrative, financial and operational activities for the Department of Civil and Environmental Engineering (CEE ...

Marriott

Director of Operations

Washington, DC · On-site

... Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports ...

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Director Of Client Operations information

See Reston, VA salary details

$35.4K

$112.2K

$187.1K

How much do director of client operations jobs pay per year?

As of Jul 15, 2026, the average yearly pay for director of client operations in Reston, VA is $112,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $141,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Client Operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What are the main challenges a Director of Client Operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within a company. They coordinate between teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track client interactions and performance metrics.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media director, media agency executive, or digital media strategist often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with media planning tools and analytics platforms.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executives like the CEO or COO, and typically requires extensive experience and leadership skills.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and senior technology executives can earn $500,000 or more annually. These positions typically require extensive experience, advanced skills, and often involve leadership responsibilities or performance-based bonuses.
What job categories do people searching Director Of Client Operations jobs in Reston, VA look for? The top searched job categories for Director Of Client Operations jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Of Client Operations jobs? Cities near Reston, VA with the most Director Of Client Operations job openings:
Director Of Client Operations jobs near you
Client Operations Manager

Client Operations Manager

Quest Diagnostics

Chantilly, VA • On-site

$93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

81st of 105 rated laboratories

Job description


Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM
Pay range: $93,200+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.
Responsibilities
  • Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
  • Implement and review relevant processes, policies, and standard operating procedures.
  • Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
  • Facilitates cross-functional initiatives to reduce defects and improve processes.
  • Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
  • Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
  • Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
  • Follow-up with laboratories regarding challenges with test status or results.
  • Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
  • Identify and follow-up with IT regarding telecom problems including service enhancements.
  • Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
  • Develop strategies for addressing chronic service failures to facilitate permanent resolution.
  • Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
  • Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
  • Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or "at risk" accounts and management reporting.
  • Ensure department compliance with all company policies and government regulations.
  • Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications
Required Work Experience:
Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND
Preferred Work Experience:
Minimum of five (5) years previous clinical laboratory experience preferred.
Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:
  • Proper telephone etiquette to handle customer inquiries.
  • Basic knowledge of operating office equipment.
  • Broad understanding of the laboratory business and its service requirements
  • Thorough knowledge of the laboratory's operations.
  • Comprehensive knowledge of medical and laboratory terminology.
  • Understand the importance of Quality Service and how it is measured.

Skills:
  • Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
  • Ability to foster a positive and productive work environment by building, leading and motivating the team.
  • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
  • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
  • Strong organizational skills.
  • Ability to analyze and solve problems.
  • Ability to maintain professional and tactful manner in stressful situations.
  • Exhibit comfortable interaction with technical staff and other departments.
  • Ability to deal with client information in a confidential manner

Education
  • Bachelor's Degree Bachelor's Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications
  • Six Sigma Certified Green Belt (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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