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Director Of Client Operations Jobs in Reston, VA

Paths for Families

Director of Operations

Greenbelt, MD · On-site

$93K - $100K/yr

Overview The Director of Operations leads the organization's operational infrastructure, regulatory ... client service delivery. Qualifications and Education Requirements A minimum of 5-7 years of ...

All American Paint Protection

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Director of Operations

Gaithersburg, MD · On-site

$75K - $125K/yr

Director of Operations Location: Rockville, MD Job Type: Full-Time (In-Office) Salary: $75,000-$125 ... Manage client scheduling, service coordination, and follow-through * Establish service standards ...

All American Paint Protection

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Director of Operations

Gaithersburg, MD · On-site

$75K - $125K/yr

Director of Operations Location: Rockville, MD Job Type: Full-Time (In-Office) Salary: $75,000-$125 ... Manage client scheduling, service coordination, and follow-through * Establish service standards ...

Paths for Families

Director of Operations

Greenbelt, MD · On-site

$93K - $100K/yr

Overview The Director of Operations leads the organization's operational infrastructure, regulatory ... client service delivery. Qualifications and Education Requirements A minimum of 5-7 years of ...

Barry's

Client Operations Lead

Bethesda, MD · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves ... Support in cleaning and maintaining of locker rooms to brand standard as directed * Support in ...

Barry's

Client Operations Lead

Arlington, VA · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves ... Support in cleaning and maintaining of locker rooms to brand standard as directed * Support in ...

Barry's

Client Operations Lead

Washington, DC · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves ... Support in cleaning and maintaining of locker rooms to brand standard as directed * Support in ...

The Westchester Corporation

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Director of Operations

Washington, DC · On-site

$120K - $140K/yr

Director of Operations Department: Operations - Maintenance Reports to: Chief Facilities Officer POSITION OVERVIEW The Director of Operations is responsible for providing strategic and operational ...

Heven AeroTech

Director of Operations

Sterling, VA · On-site

Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of people-we ...

Heven AeroTech

Director of Operations

Sterling, VA

Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of people-we ...

Heven AeroTech

Director of Operations

Sterling, VA

Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of people--we ...

VisionSpark

Director of Operations

Manassas, VA

DIRECTOR OF OPERATIONS Do you love being the person who brings order to operations and guides the team across the finish line--safely, efficiently, and with pride? Are you the kind of leader who can ...

VisionSpark

Director of Operations

Manassas, VA

DIRECTOR OF OPERATIONS Do you love being the person who brings order to operations and guides the team across the finish line--safely, efficiently, and with pride? Are you the kind of leader who can ...

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All JobsDirector Of Client Operations JobsDirector Of Client Operations Jobs in Reston, VA

Director Of Client Operations information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director of client operations jobs pay per year?

As of Jun 23, 2026, the average yearly pay for director of client operations in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

How much do client directors get paid?

Client Directors typically earn between $80,000 and $150,000 annually, depending on experience, industry, and location. Senior roles with extensive client management responsibilities or in high-demand sectors can offer higher compensation, often including bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Director Of Client Operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What are the main challenges a Director of Client Operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within a company. They coordinate between teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track client interactions and performance metrics.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media directors, executive producers, or media agency leaders often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like media planning software and analytics platforms.

What jobs pay 500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized roles like top-tier surgeons, investment bankers, and successful entrepreneurs can also reach or surpass this income level, often supplemented by bonuses, stock options, or profit sharing. For a Director of Client Operations, reaching this salary typically requires extensive experience, leadership in large organizations, and performance-based incentives.
What job categories do people searching Director Of Client Operations jobs in Reston, VA look for? The top searched job categories for Director Of Client Operations jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Of Client Operations jobs? Cities near Reston, VA with the most Director Of Client Operations job openings:
Director Of Client Operations jobs near you

Director of Operations

Paths for Families

Greenbelt, MD • On-site

$93K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Who We Are
Paths for Families is an adoption and family well-being organization that partners with communities dedicated to the life-long work of building and sustaining families. For over 35 years, we've been here for expectant parents exploring adoption, birth parents, prospective and current adoptive families, children in need of adoption, people who were adopted, and professionals in the community. Our mission is to build and support healthy lifelong connections for every child and advocate for continuous improvement of systems that strengthen family well-being.
We practice IDEAS Principles (Inclusion, Diversity, Equity, Access, and Social Justice) and welcome all children, families, and team members regardless of gender identity, gender expression, age, race, religion, wealth, health, marital status, or sexual orientation. With IDEAS Principles as one of our , we believe in cultivating a healthy environment in which all employees feel supported while working to achieve our mission.
Overview
The Director of Operations leads the organization's operational infrastructure, regulatory compliance, technology, and facilities. Reporting to the Deputy Director, this role ensures that systems, processes, and compliance tools are secure, reliable, and aligned with organizational priorities. The Director oversees a small team responsible for IT support, data systems, and operations, and collaborates with program and development leaders to implement solutions that improve efficiency and client service delivery.
Qualifications and Education Requirements
A minimum of 5-7 years of experience in nonprofit operations or administration is required, preferably within a human services or child welfare setting. Experience with IT vendor management, facilities oversight, regulatory compliance, and nonprofit data systems is required. Demonstrated ability to supervise and develop staff is required, along with knowledge of compliance and reporting requirements related to public and private grants and child welfare services. A bachelor's degree is required. A master's degree in information systems, business, or related field is preferred.
Preferred Skills
  • Operational Reliability - Ensures core systems function consistently to support mission delivery.
  • Facilities & Vendor Oversight - Maintains safe, welcoming space, office lease management, and manages essential vendor relationships.
  • Technology & Data Stewardship - Oversees external IT vendor to ensure proper function and safeguarding of IT systems and data critical for child welfare compliance and family services.
  • Compliance Support - Meets funder, licensing, and regulatory requirements with accuracy and accountability.
  • Strategic Alignment - Contributes to operational planning and ensures systems evolve to meet organizational goals.
  • Collaboration - Works across teams to align operations with program and organizational needs.

Additional Notes
Each employee is required to complete (and maintain as necessary) a physical exam to include a TB screening, a criminal background check in identified jurisdictions, Child Protective Services Registries check in identified jurisdictions, and orientation training.
Role and Responsibilities
Operations:
  • Lead day-to-day organizational operations to ensure efficient, effective, and compliant service delivery across all programs.
  • Develop, implement, and continuously improve operational systems, policies, procedures, and internal controls.
  • Manage relationships with vendors and service providers to ensure cost-effective, high quality support.
  • Monitor organizational performance metrics and operational outcomes, providing regular reporting to Deputy Director.
  • Support preparation for external audits and licensing reviews.
  • Assist Deputy Director with annual budgeting for G&A.
  • Partner with the Deputy Director to align operations staff with organizational strategy, while supporting professional development and role clarity.

Facilities:
  • Oversee facilities and office operations, ensuring safe, welcoming, and functional environments for staff and visiting families.
  • Negotiate and review leases; recommend action to Deputy Director.
  • Identify space needs and prospective sites to meet needs and make recommendations to leadership team.
  • Serve as a liaison with landlords and facilities related service providers.
  • Coordinate office moves, space planning and maintenance needs.
  • Ensure compliance with health, safety, and accessibility requirements.
  • Partner with program leaders to align facilities usage with organizational priorities and staff needs.

Information Technology:
  • Serve as primary security officer for ensuring security of all electronic data, HIPAA compliance, PCI compliance, etc.
  • Manage external IT vendor's oversight of IT infrastructure, including hardware, software, network systems, and cybersecurity, ensuring reliable and secure operations.
  • Manage vendor relationships for IT support, security and SaaS tools, balancing cost-effectiveness with quality service.
  • Plan and oversee the IT budget to ensure cost effectiveness; partner with the Deputy Director to help develop and oversee G&A budget.
  • In conjunction with external IT vendor, safeguard data security, privacy, and compliance with HIPAA, PCI, and other regulatory requirements.
  • Supervise and support the IT Support & Operations Specialist, ensuring timely troubleshooting, responsive staff support, and strong system performance.
  • Oversee optimization of organizational databases (MAP, SharePoint, Office365), ensuring consistency, usability, and adoption across all departments.
  • Act as a thought partner to senior leadership, identifying how IT, facilities, and operations can strengthen organizational performance and foster a culture of collaboration, accountability, and continuous learning.
  • Supervise and support the Data & Communication Specialist to maintain agency-wide data standards, dashboards, and reporting processes.
  • Ensure integration of data across MAP, SharePoint, and other systems to provide leadership with reliable insights.
  • Lead periodic audits of data quality and reporting practices.
  • Partner with program and development leaders to design dashboards that track outcomes, financials, and client engagement.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Related duties, responsibilities and activities may change at any time with or without notice.
Why Join Us?
If our mission and vision align with your personal values, we may be a good fit! This position provides an opportunity to join a mission focused, welcoming team working together to build and strengthen families.
In addition to a competitive salary, we offer outstanding benefits including:
  • Flexible working environment
  • Paid Vacation & Sick Leave Over 4 weeks to start!
  • Health, Dental & Vision Insurance Including an HRA and FSA
  • Paid Life Insurance
  • 401k Retirement Plan
  • Paid Holiday Leave
  • And more!

To apply, a detailed cover letter outlining your qualifications for the position along with your resume is required.

Apply