Director Of Client Operations Jobs in Georgetown, TX

This role is responsible for overseeing the financial and operational success of projects, including managing budgets, costs, billing, and collections, while ensuring accountability across teams. The position involves strategic planning for project profitability, collaborating with Finance and Executive teams, and providing oversight from project initiation to completion. Key duties include mentoring operational teams, managing resource allocation, leading pre-bid reviews, and maintaining strong vendor relationships. The individual will also focus on improving performance metrics, identifying risks, and implementing solutions, while participating in recruitment and conducting regular 1-on-1 meetings with direct reports to ensure project success.

Essential Functions

• Oversee contract values, budgeted and projected cost, change orders, billing, and collections- hold teams accountable to ensure they are accurate and managed correctly.
• Strategic planning to ensure project profitability-communication with Finance & Executive Team to discuss financial implications, needs, and manage cash flow to be positioned for success.
• Direct oversight of project profitability from PDP to project completion
• Serve as a liaison for operational functions to SLT/ELT/Accounting/HR/BD/Estimating
• Coach, mentor, and hold operational teams accountable to established metrics.
• Participation in pre-bid strategy reviews and project award interviews.
• Lead preplanning and coordination of awarded projects
• Benchmark, measure and improve key performance metrics within company operations related to project performance and profitability relevant to project planning, project management and field construction.
• Maintains strong knowledge of projects and exceeds set standards for their portfolio.
• Oversee projects as they are being carried out to make sure that the work is done according to contract documents.
• Manage resource assignments and work allocation to meet execution goals.
• Conduct regular project status meetings with the pertinent teams.
• Offer expert support and guidance to the Operations teams
• Oversee relationships with key operations vendors.
• Champion and collaborate with technology services partners and internal departments to ensure Berg is competitively positioned within the industry.
• Execute 25%-90% and post project performance evaluations
• Participate in recruitment, hiring, and onboarding efforts as appropriate
• Provide time for regular and effective 1 on 1 meetings with all direct reports.
• Identify project risks and swiftly recommend appropriate resolutions or appropriate risk management strategy.
• Execute Project Recovery Planning as needed.

Minimum Qualifications

• Alignment with the Company’s Core Values.
• Possesses observable passion and drive for success through leadership.
• A demonstrated competency in employee development within a team-based environment.
• Strong Leadership skills and practices.
• Experience in effective strategic decision making.
• Excellent interpersonal, communication, and negotiation skills.
• Demonstrated financial acumen and financial decision-making record.
• Proven strategy development, deployment experience, and change management experience.
• Proficient with Microsoft Office Suite and construction industry-related software.
• Ability to function well in a high-paced and at times stressful environment.
• Experience with Traction/EOS a plus.

Preferred Qualifications

• Bachelor’s degree in Construction Management, Business or related field is preferred.
• 5 – 8 years of experience is required.
• Extensive knowledge and experience within the interior and exterior construction scopes of work, including the drywall/steel stud framing industry. Experience with pre-fabrication is a plus.
• Analytical mind, attention to detail, and ability to make impromptu decisions based on objective criteria.
• Proven experience in planning and budgeting.
• Outstanding management and supervisory skills.
• Excellent analytical and organizational skills.
• Excellent written and verbal communication skills.

• Sedentary work involves lifting no more than 10 - 15 pounds at a time and occasionally lifting or carrying.
• Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.
• Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

• Up to 75% primarily in their designated Market.
• Ability to complete regular day travel for site visits and client meetings.