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Director Of Client Operations Jobs in Iowa (NOW HIRING)

BarnTools LLC

Director of Field Operations

Urbandale, IA · On-site

$110 - $170/hr

Position Overview As the Director of Field Operations and Fleet Reliability, you will own the ... Willingness to travel to field and client sites as required (approx. 15-30%). Why BarnTools We ...

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How much do director of client operations jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of client operations in Iowa is $101,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $127,300.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

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Director Of Client Operations jobs near you
Infographic showing various Director Of Client Operations job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $101,140 per year, or $48.6 per hour.

Hospital Services Director of Operations

LifeServe Blood Center

Johnston, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

LifeServe Blood Center rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Your Blood. Your Hospital. Your Neighbors
Step into a leadership role where your impact is immediate, your expertise matters, and your commitment to quality drives lifesaving outcomes. As the Hospital Services Director of Operations, you'll oversee blood manufacturing, product management, distribution, and advanced IRL testing; work that directly supports patients, donors, and clinical partners across the region. You'll lead strong teams, uphold rigorous regulatory standards, advance financial and operational performance, and champion continuous improvement in a mission-driven environment. If you thrive in complex operations, love developing leaders, and want work that truly makes a difference, this role delivers both challenge and purpose. LifeServe Blood Center is a non-profit, community-based blood center that has served the needs of local hospitals and patients in our regions since 1947. As one of the 15 largest blood centers in the country, LifeServe provides blood products to more than 175 hospitals primarily in Iowa, Nebraska, South Dakota, and Illinois.
SUMMARY
This position is responsible for the daily implementation and management of activities regarding component manufacturing, product management and blood distribution, staffing and equipment allocation, and immunohematology reference laboratory functions within the Central Region. This is an on-site position and if necessary, candidate must be willing to relocate.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides day-to-day management by implementing decision-making duties for activities and tasks associated with the functional business units assigned to this region while adhering to cost-effective and efficient guidelines with a focus on quality and customer service outcomes in the following areas:
    • Blood manufacturing, product management, and product distribution.
      • Immunohematology reference laboratory (IRL) testing program.
      • Serves as signatory to verify educational credentials of candidates.
      • Under the direction of the laboratory director (medical director) and supervision of the technical supervisor (medical director), provides supervision of testing personnel and reporting of test results. (CFR 493.1461)
      • Responsible for the proper performance of all laboratory procedures and reporting of test results. (CFR 493.1461)
  • Supports the development of policies and procedures to ensure compliance with standard operating procedures, quality assurance, and improvement programs.
  • Uses data to disseminate/interpret information, manage schedules, maintain expertise, provide advice, and deliver presentations.
  • Analyzes, interprets, and manages financial resources. Accountable to ensure budget and financial objectives are met.
  • Monitors operations to ensure a high quality of customer service and donor loyalty; resolve problems; and evaluate productivity goal attainment.
  • Supports the development of procedures, quality improvement initiatives/controls that assess staff skills to ensure achievement of component manufacturing, product management, distribution, and IRL testing strategies.
  • Authority to recommend personnel decisions such as hiring, promotion, performance evaluation, coaching, disciplinary action, and terminations.
  • Provides direct supervision to exempt and non-exempt team members (i.e., hire, orient, train, mentor, and evaluate assigned team members); assesses skills, identifies shortfalls, or develops training needs.
  • Implements, assesses, and provides guidance and feedback regarding performance standards of activities related to manufacturing and product distribution, IRL services, equipment/supplies, and team member efficiency.
  • Responsible for development of leaders throughout the organization by being a role model of high-level leadership behaviors, through the implementation of leadership development opportunities, and recurring one-on-one meetings.
  • May require occasional evening or weekend accessibility by phone or email.
  • Maintains confidentiality of LifeServe Blood Center donors, team members, financial/proprietary records, and other information at all times.
  • Maintains acceptable attendance.

Supervisory Responsibilities:
Central region:
  • Hospital Services Supervisor I or II
  • Hospital Services Testing Supervisor
  • Hospital Services Support Services Coordinator

NON-ESSENTIAL DUTIES
  • Other duties as assigned.
  • Current driver's license and motor vehicle report meeting insurability requirements preferred.

EDUCATION AND/OR EXPERIENCE:
  • Advanced computer skills in Microsoft Office products (Outlook, Excel, etc.) and a willingness to engage in learning other software.
  • Working knowledge and experience working on a computer system required.
  • Medical Technology (MT) or Medical Laboratory Specialist (MLS) certification required.
  • Bachelor's degree or equivalent required.
  • Minimum five (5) years of transfusion service and high complexity testing experience required; blood banking experience preferred.

BENEFITS
Our Benefits Are Just Your Type!
When you're part of a team that saves lives every day, you deserve benefits that have your back.
Part-time team members enjoy:
  • Vision coverage
  • 403(b) retirement plan with up to 4% contribution after a year (and at least 1,000 service hours)
  • Supplemental accident, critical illness, and hospital indemnity plans
  • Flexible spending accounts for health, limited-purpose, and dependent care

Full-time team members receive all of that plus:
  • Medical and dental coverage
  • HSA with employer contribution
  • Life and AD&D insurance
  • Supplemental life insurance

LifeServe is proud to support the people who make life-saving moments possible: YOU!
PHYSICAL REQUIREMENTS:
  • Twist/turn
  • Stoop/bend
  • Squat
  • Balance
  • Reach/work above shoulders
  • Use hands/wrists to include fine/simple/gross motor skills and machinery usage
  • Forearm rotations
  • Lift/carry 11-25 lbs.

Offers of employment are contingent on the successful completion of pre-employment, post-offer drug testing and background checks.
LifeServe Blood Center is fully committed to equal employment opportunity. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identification, genetic information, marital status, pregnancy, disability, veteran status or any other legally protected status.
Applicants requiring reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@lifeservebloodcenter.org.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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