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Director Of Call Center Operations Jobs in Indiana

Verida Inc

Onsite State Director

Indianapolis, IN · On-site

Direct and/or delegate all business function management tasks and ensure appropriate and timely ... Provide oversight of call center operations to ensure quality interactions with clients, members ...

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To ... Subway Catering Director of Operations Job Summary This position is responsible for interacting ...

Diamondpick

Call Center Agent

Warsaw, IN · On-site

$12.75 - $16.75/hr

Additional Information: • Bachelor's degree or equivalent experience • 1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry

ChenMed LLC

Center Operations Director

Roselawn, IN · On-site

$83K - $119K/yr

Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. * Slots Quality: Ensures the quality of appointment slots, maintaining a balance ...

ChenMed

Center Operations Director

Roselawn, IN

$83K - $119K/yr

Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. * Slots Quality: Ensures the quality of appointment slots, maintaining a balance ...

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All JobsOf Call Center Operations JobsDirector Of Call Center Operations JobsDirector Of Call Center Operations Jobs in Indiana

Director Of Call Center Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director of call center operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of call center operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Call Center Operations vs Call Center Manager?

AspectDirector Of Call Center OperationsCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills, and often industry certifications.Bachelor's degree or equivalent, experience in call center operations, and strong communication skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents, operational focus.

The main difference is that the Director Of Call Center Operations focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision within a specific center.

What does a director of call center operations do?

A director of call center operations oversees the daily functions of a call center, including managing staff, implementing policies, and ensuring customer service standards are met. They analyze performance metrics, develop strategies for efficiency, and coordinate with other departments to improve overall operations, often using tools like workforce management software.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or a similar executive role such as Vice President of Customer Service. These roles oversee overall strategy, performance, and staff management, often requiring extensive experience and leadership skills. In larger organizations, the Chief Customer Officer or Chief Operating Officer may also hold higher authority related to call center functions.

What cities in Indiana are hiring for Director Of Call Center Operations jobs?

Cities in Indiana with the most Director Of Call Center Operations job openings:

Infographic showing various Director Of Call Center Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Onsite State Director

Indianapolis, IN • On-site

Verida Inc
1 - 5K employees
Learn more about Verida Incexternal

Full-time

Re-posted 7 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

 

SUMMARY: Responsible for the operational management of all business activities related to Nonemergency Transportation (NET) contracted services, including oversight of all internal functions, call center operations, provider network management and development, compliance, reconciliation, quality control, risk management, information technology, training, and business office oversight.

ESSENTIAL FUNCTIONS:

  • Plan, develop, and implement the strategy for operational management of the regional office in accordance with corporate objectives dictated by President and Chief Operations Officer.
  • Establish and maintain appropriate systems for monitoring, measuring, and reporting operational performance.
  • Recruit, select, manage and develop staff.
  • Manage and control departmental expenditures within approved budgets.
  • Establish and implement operational policies and procedures to ensure compliance with corporate objectives and contractual requirements.
  • Maintain awareness and knowledge of contemporary transportation management theories and concepts.
  • Conduct management level meetings to ensure effective organizational communication and performance.
  • Direct and/or delegate all business function management tasks and ensure appropriate and timely outcomes, including analyzing data on provider performance, trip completion rates, cancellation rates, complaints and other metrics to identify issues and formulate solutions
  • Ensure contractual compliance at all times, including meeting service level agreements and key performance indicators related to reporting, call center metrics, and other contract requirements. 
  • Coordinate complete and accurate communication with principle stakeholders including state agencies and/or contractors, providers, members, corporate advisory board, and NET providers.
  • Work with internal business partners to understand and analyze complaints and grievances, key performance indicators and other data and proactively develop continuous quality improvement initiatives to enhance customer service and client satisfaction.
  • Provide oversight of call center operations to ensure quality interactions with clients, members and providers and enhance overall operational effectiveness.
  • Maintain a complete understanding of the status of provider network status and awareness of ongoing activities in the Provider Relations department. Work with the Vice President of Operations as needed to identify concerns and understand proposed solutions. 
  • Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

  • Proven track record as an effective team leader.
  • Effective communicator with good written and verbal communication skills and with proven leadership skills and abilities.
  • Demonstrated success in contract management and an ability to analyze, prioritize, and control complex business activities and transactions.
  • Experience directing staff in the day-to-day operations of the office.
  • Experience managing and evaluating workflow and reporting processes.
  • Previous experience in operations management.
  • Must live in the state of Indiana. 

Preferred Skills

Thorough understanding of NET service delivery and previous experience in human services transportation. 

QUALIFICATION 

  • Bachelor’s degree in Business Administration from an accredited College or University or equivalent experience with noted progressive responsibilities.
  • 3+ years experience in Executive and/or Operational Management.
  • NET experience preferred.

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