ZipRecruiter

Log In

1

Director Of Call Center Operations Jobs in Indiana

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Call Center Agent (Lead Generator) Call Center Agents (Lead Generators) support our Outside/Inside ... Must be 18 years of age. * High school diploma or GED preferred. * Basic computer knowledge ...

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to our clients, helping them to improve customer ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Call Center Agent (Lead Generator) Call Center Agents (Lead Generators) support our Outside/Inside ... Must be 18 years of age. * High school diploma or GED preferred. * Basic computer knowledge ...

Marathon Health

Director of Operations

Seymour, IN · On-site

The Director of Operations is a senior leader accountable for the overall performance of a defined ... Oversees health center staffing, ensuring appropriate coverage and staffing levels to maintain ...

Marathon Health LLC

Director of Operations

Seymour, IN · On-site

The Director of Operations is a senior leader accountable for the overall performance of a defined ... Oversees health center staffing, ensuring appropriate coverage and staffing levels to maintain ...

Marathon Health

Director of Operations

Seymour, IN · On-site

The Director of Operations is a senior leader accountable for the overall performance of a defined ... Oversees health center staffing, ensuring appropriate coverage and staffing levels to maintain ...

previous pagenext page

Showing results 21-40

All JobsOf Call Center Operations JobsDirector Of Call Center Operations JobsDirector Of Call Center Operations Jobs in Indiana

Director Of Call Center Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director of call center operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of call center operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Call Center Operations vs Call Center Manager?

AspectDirector Of Call Center OperationsCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills, and often industry certifications.Bachelor's degree or equivalent, experience in call center operations, and strong communication skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents, operational focus.

The main difference is that the Director Of Call Center Operations focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision within a specific center.

What does a director of call center operations do?

A director of call center operations oversees the daily functions of a call center, including managing staff, implementing policies, and ensuring customer service standards are met. They analyze performance metrics, develop strategies for efficiency, and coordinate with other departments to improve overall operations, often using tools like workforce management software.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or a similar executive role such as Vice President of Customer Service. These roles oversee overall strategy, performance, and staff management, often requiring extensive experience and leadership skills. In larger organizations, the Chief Customer Officer or Chief Operating Officer may also hold higher authority related to call center functions.

What cities in Indiana are hiring for Director Of Call Center Operations jobs?

Cities in Indiana with the most Director Of Call Center Operations job openings:

Infographic showing various Director Of Call Center Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Outbound Call Center Representative

Fort Wayne, IN

Surf Internet
Telecommunications • 51 - 200 employees
Learn more about Surf Internetexternal

Full-time

Re-posted 6 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To:               Inside Sales Supervisor

Department:               Sales - Residential     

Job Status:                Exempt          

Responsibilities:
  • Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems. 
  • Identify customer needs and recommend products, services, or upgrades that best fit those needs. 
  • Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.   
  • Follow approved call scripts, sales processes, and compliance guidelines. 
  • Accurately document customer interactions, dispositions, and sales activities within the CRM system. 
  • Maintain detailed and up-to-date customer records. 
  • Schedule appointments, callbacks, and follow-up activities as needed. 
  • Stay informed about the latest services, products, and promotions available to customers. 
  • Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets. 
  • Participate in coaching sessions, training programs, and team meetings to continuously improve performance. 

Qualifications:

  • High school diploma or equivalent. 
  • 1+ years of call center, inside sales, telemarketing, or customer service experience. 
  • Strong verbal communication and active listening skills. 
  • Ability to build rapport quickly with customers over the phone. 
  • Basic computer proficiency, including HubSpot and Microsoft Office applications. 
  • Strong organizational skills and attention to detail. 
  • Ability to work independently while maintaining productivity standards. 
  • Ability to thrive in a fast-paced, goal-oriented environment. 
  • Previous outbound sales or lead generation experience. 
  • Experience using automated dialing platforms and customer relationship management (CRM) systems. 
  • Proven track record of achieving or exceeding sales goals. 

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply