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Director Of Call Center Operations Jobs (NOW HIRING)

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Reports any issues or concerns to the Director of Call Center Operations * Manages day-to-day line activities, prioritizes, and makes risk/impact assessments within existing processes and procedures.

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

$80 - $100/hr

Manage daily operations of the call center and ensure performance targets are met * Supervise, coach, and motivate a team of call center representatives * Monitor call quality, scripts, and customer ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

... of direct reports. Operations Managers work closely with the site director and client account ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

We are currently seeking an accomplished Director of Operations to lead our customer service ... Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness ...

Intelogix

$100 - $125/hr

Overview We are currently seeking an accomplished Director of Operations to lead our customer ... Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness ...

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Director Of Call Center Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of call center operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director of call center operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Call Center Operations vs Call Center Manager?

AspectDirector Of Call Center OperationsCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills, and often industry certifications.Bachelor's degree or equivalent, experience in call center operations, and strong communication skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents, operational focus.

The main difference is that the Director Of Call Center Operations focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision within a specific center.

What does a director of call center operations do?

A director of call center operations oversees the daily functions of a call center, including managing staff, implementing policies, and ensuring customer service standards are met. They analyze performance metrics, develop strategies for efficiency, and coordinate with other departments to improve overall operations, often using tools like workforce management software.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or a similar executive role such as Vice President of Customer Service. These roles oversee overall strategy, performance, and staff management, often requiring extensive experience and leadership skills. In larger organizations, the Chief Customer Officer or Chief Operating Officer may also hold higher authority related to call center functions.

What cities are hiring for Director Of Call Center Operations jobs?

Cities with the most Director Of Call Center Operations job openings:

What states have the most Director Of Call Center Operations jobs?

States with the most job openings for Director Of Call Center Operations jobs include:

What are popular job titles related to Director Of Call Center Operations jobs?

For Director Of Call Center Operations jobs, the most frequently searched job titles are:

Infographic showing various Director Of Call Center Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Call Center

Los Angeles, CA • On-site

Wilshire Law Firm
Legal Services • 201 - 500 employees
Learn more about Wilshire Law Firmexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Oversee the functionality and efficiency of the call center's phone systems.

  • Create and maintain dashboards to monitor call center performance and provide actionable insights.

  • Identify and resolve technical issues related to call center systems and integrate emerging technologies to enhance operations.

Wilshire Law Firm rating

6.7

Company rating: 6.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

31st of 35 rated law firms

Job description

Director of Call Center
Wilshire Law Firm is a distinguished, award-winning legal practice with over 19 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.
The Opportunity
Our contact center serves as the front line of client acquisition and revenue generation within a high-volume inbound setting, directly impacting conversion, quality, and operational efficiency. We are seeking a Director of Contact Center Operations to lead a multi-layer team, bringing structure, accountability, and disciplined execution to drive measurable performance improvements across staffing, coaching, and revenue-focused KPIs.
Accountable for
  • Oversee the functionality and efficiency of our phone systems.
  • Ensure seamless connectivity between call center systems and CRM to facilitate accurate and timely data transfer.
  • Create and maintain dashboards to monitor call center performance, providing actionable insights to help team members improve their efficiency and effectiveness.
  • Identify and resolve technical issues swiftly.
  • Foster a culture of continuous improvement, making everyone better at their jobs by ensuring our systems are seamless and efficient.
  • Integrate emerging technologies, such as Generative AI, into our systems to enhance our effectiveness and drive innovation.
  • Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization.
  • Implement strategies to enhance lead conversion rates, ensuring a smooth transition from inquiry to client onboard.

Qualifications
  • 7+ years proven experience in managing call center technology and CRM systems.
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent leadership and team management abilities.
  • Proficiency in using performance monitoring tools and software.
  • Exceptional problem-solving skills and proactive approach.
  • Curiosity and tenacity in exploring new technologies and solutions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with data visualization tools such as Tableau or Power BI.
  • Knowledge of call center best practices and industry standards.
  • Fluency in Spanish a strong plus

Compensation
  • $160,000 - $200,000 depending on experience, plus performance-based incentives

Benefits
  • Bonus eligible when targets are met.
  • Paid time off and paid holidays.
  • Opportunities for growth and advancement.
  • Team outings and sponsored events.
  • Referral bonus program.
  • Firm-paid Medical HMO with affordable HMO and PPO upgrades.
  • Low-cost Dental and Vision plans.
  • Paid Life and AD&D insurance.
  • 401k.
  • FSA (Flexible Spending Account).
  • EAP (Employee Assistance Program).
  • Pet Insurance.
Strive for Excellence. Foster Unity. Fight for Justice.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
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