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Director Of Call Center Operations Jobs (NOW HIRING)

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... Director on the planning and implementation of both short- and long-term operational goals while ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

Monitor daily and weekly call center performance metrics, flagging anomalies, trends, or areas of ... directed. * Assist in the onboarding of new staff by supporting the preparation of training ...

Pizza Hut

Job Details

Mckinney, TX · On-site

Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert. We can provide a flexible schedule, but business needs demand that ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

Monitor daily and weekly call center performance metrics, flagging anomalies, trends, or areas of ... directed. * Assist in the onboarding of new staff by supporting the preparation of training ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Perform other duties as directed by TransCore management. Requirements and Qualifications To ...

Red Hospitality & Leisure

Director of Sales

Miami, FL · On-site

$120K/yr

Job Summary The Director of Sales will oversee and manage the group sales, transient sales, and ... Customer Call Center: Oversee the customer call center operations, ensuring excellent customer ...

Apptad

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

... 2 hrs of overtime on Monday. The candidate must have call center experience and kindly avoid ... center operations. • Prior experience in a call center environment is required. • Deliver ...

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Director Of Call Center Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of call center operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of call center operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Call Center Operations vs Call Center Manager?

AspectDirector Of Call Center OperationsCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills, and often industry certifications.Bachelor's degree or equivalent, experience in call center operations, and strong communication skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents, operational focus.

The main difference is that the Director Of Call Center Operations focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision within a specific center.

What does a director of call center operations do?

A director of call center operations oversees the daily functions of a call center, including managing staff, implementing policies, and ensuring customer service standards are met. They analyze performance metrics, develop strategies for efficiency, and coordinate with other departments to improve overall operations, often using tools like workforce management software.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or a similar executive role such as Vice President of Customer Service. These roles oversee overall strategy, performance, and staff management, often requiring extensive experience and leadership skills. In larger organizations, the Chief Customer Officer or Chief Operating Officer may also hold higher authority related to call center functions.

What cities are hiring for Director Of Call Center Operations jobs?

Cities with the most Director Of Call Center Operations job openings:

What states have the most Director Of Call Center Operations jobs?

States with the most job openings for Director Of Call Center Operations jobs include:

What are popular job titles related to Director Of Call Center Operations jobs?

For Director Of Call Center Operations jobs, the most frequently searched job titles are:

Infographic showing various Director Of Call Center Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Call Center Manager

Seattle, WA • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

$30 - $40/hr

Full-time

Medical, Retirement

Posted 6 days ago

Job description

Call Center Manager

$30–$40 per hour | Full-Time | Tukwila, WA | Monday–Friday, 8:30 AM–5:00 PM

Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and shower renovations. We are seeking an experienced, hands-on Call Center Manager to lead our call center team and drive performance.

This is an excellent opportunity for a results-oriented manager who knows how to coach employees, improve call performance, increase appointment volume, and create accountability around measurable goals.

What You’ll Do

As the Call Center Manager, you will oversee the daily operations and performance of our call center team.

  • Lead, coach, and develop a team of Call Center Representatives
  • Recruit, hire, onboard, and train new team members
  • Monitor individual and team performance and provide regular coaching
  • Establish clear performance expectations and hold employees accountable
  • Track key performance metrics, including call activity, appointment setting, lead conversion, and follow-up
  • Improve call quality, productivity, and overall team performance
  • Oversee inbound customer calls and outbound follow-up activity
  • Ensure leads are contacted promptly and handled professionally
  • Manage appointment scheduling, confirmations, cancellations, and rescheduling
  • Coordinate appointment availability and scheduling with the sales team
  • Work closely with sales leadership to maximize appointment opportunities
  • Resolve escalated customer concerns and service issues
  • Identify and implement improvements to call center processes and workflows
  • Maintain a high standard of customer service and professionalism

What We’re Looking For

  • 1+ year of call center management, call center supervisor, or team leadership experience
  • Experience coaching and developing employees in a performance-driven environment
  • Strong leadership and accountability skills
  • Experience working with KPIs, performance metrics, quotas, or appointment-setting goals
  • Strong customer service and conflict-resolution abilities
  • Excellent verbal and written communication skills
  • Strong organizational, scheduling, and multitasking skills
  • Comfortable using CRM systems and learning new software
  • Strong attention to detail and follow-through
  • Ability to thrive in a fast-paced environment

Experience managing an appointment-setting, inside sales, customer service, or outbound calling team is highly preferred.

Compensation & Schedule

  • Pay: $30–$40 per hour, depending on experience
  • Full-time position
  • Monday–Friday
  • 8:30 AM–5:00 PM
  • On-site position in Tukwila, WA

Why Join Us?

  • Competitive hourly compensation
  • Monday–Friday schedule
  • Hands-on leadership role with autonomy and responsibility
  • Opportunity to directly impact appointment volume and company growth
  • Work closely with sales and operations leadership
  • Growing company with opportunities to make a meaningful impact

Job Type: Full-time

Pay: $30.00–$40.00 per hour

Work Location: In person – Tukwila, WA

Benefits:

  • 401(k)
  • Health insurance

Work Location: In person

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