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Director Of Call Center Operations Jobs in Indiana

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly ... The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ...

Procyon TS

CALL CENTER REPRESENTATIVE

Indianapolis, IN · On-site

$15.25 - $19/hr

Required Prior experience in a fast-paced call center environment. Required 2 Years Customer ... Required Knowledge of tax regulations. Desired 1 Years Ability to analyze and troubleshoot tax ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers ... Develop and maintain a knowledge base of the evolving products and services Qualifications:

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers ... Develop and maintain a knowledge base of the evolving products and services Qualifications:

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

Pldi

Call Center Agent

Indianapolis, IN

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers ... of the evolving products and services Qualifications: Previous experience in customer service ...

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All JobsOf Call Center Operations JobsDirector Of Call Center Operations JobsDirector Of Call Center Operations Jobs in Indiana

Director Of Call Center Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director of call center operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of call center operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Call Center Operations vs Call Center Manager?

AspectDirector Of Call Center OperationsCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills, and often industry certifications.Bachelor's degree or equivalent, experience in call center operations, and strong communication skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents, operational focus.

The main difference is that the Director Of Call Center Operations focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision within a specific center.

What does a director of call center operations do?

A director of call center operations oversees the daily functions of a call center, including managing staff, implementing policies, and ensuring customer service standards are met. They analyze performance metrics, develop strategies for efficiency, and coordinate with other departments to improve overall operations, often using tools like workforce management software.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or a similar executive role such as Vice President of Customer Service. These roles oversee overall strategy, performance, and staff management, often requiring extensive experience and leadership skills. In larger organizations, the Chief Customer Officer or Chief Operating Officer may also hold higher authority related to call center functions.

What cities in Indiana are hiring for Director Of Call Center Operations jobs?

Cities in Indiana with the most Director Of Call Center Operations job openings:

Infographic showing various Director Of Call Center Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Director of Operations

Bloomington, IN • On-site

Boca Recovery Center
Health Care and Social Assistance • 51 - 200 employees
Learn more about Boca Recovery Centerexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

Boca Recovery Center Website
Location: On Site - Bloomington, IN
Department: Operations
Reports to: Chief Administrative Officer
Salary: Competitive, based on experience
About Us
Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and launching in Massachusetts; we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
Position Overview
The Director of Operations plays a pivotal leadership role in maintaining and enhancing the daily functioning of the facility. This position is responsible for leading support services such as housing, transportation, housekeeping, and general facility management. The DOO ensures the smooth integration of operational processes, employee performance, and regulatory compliance while serving as the facility's Safety Officer.
Key Responsibilities
  • Oversee daily operational functions, including facilities, housing staff, transportation, culinary services, and maintenance.
  • Supervise and support Housing Staff, including Behavioral Health Technicians (BHTs), Chefs, Housekeeping, and Drivers.
  • Collaborate with department directors to support cross-functional coordination, strategic planning, and safety initiatives.
  • Conduct daily planning meetings with Nursing and Clinical Directors to align on operations-related needs.
  • Lead hiring, onboarding, training, evaluations, and performance management for supervised departments.
  • Maintain documentation, shift reports, payroll entries (Paychex), audits, and other essential records accurately and on time.
  • Ensure compliance with all safety, infection control, and environmental care protocols.
  • Respond to and manage facility-level concerns, complaints, and maintenance needs.
  • Coordinate ordering and inventory of facility-specific food and supplies.
  • Participate in state audits, accreditation inspections (e.g., Joint Commission), and serve as the Safety Officer.
  • Track admissions, maintain logs, and ensure equitable access and accommodation for all clients.
  • Uphold confidentiality and compliance with HIPPA, and organizational policies.

Requirements
  • Education:
    • High School Diploma or GED required; vocational or 4-year degree preferred.
    • Additional training or education in healthcare administration, operations, or business is a plus.
  • Experience:
    • Minimum 2 years of supervisory experience in a healthcare, residential, or operations-related setting.
    • Experience managing support services in a regulated environment strongly preferred.
    • Proficiency in Microsoft Office and electronic systems (e.g., Paychex).
  • Certifications:
    • CPR Certification required (or willingness to obtain upon hire).
    • Valid driver's license and the ability to pass background checks and drug screening.
  • Knowledge & Skills:
    • Familiarity with safety regulations, infection control, and workplace policies (e.g., OSHA, Joint Commission).
    • Effective written and verbal communication skills.
    • Strong organizational, decision-making, and leadership capabilities.
    • Sensitivity to diverse populations and understanding of workplace ethics and boundaries.
    • Knowledge of confidentiality standards, workplace violence prevention, and client-centered protocols.

Benefits
What We Offer-
  • Competitive salary based on experience
  • Full benefits package (Medical, Dental, Vision, PTO, etc.)
  • Professional development opportunities
  • Supportive and mission-driven work environment
  • The chance to make a lasting impact in the lives of clients and their families

Join a team where operational excellence meets purpose-driven leadership. Apply today to lead a facility where your decisions directly impact the wellbeing and experience of both clients and staff.

Apply