Director Nexus Is Jobs (NOW HIRING)

Operational Leadership 

• Lead the startup, mobilization, opening, and ongoing operation of a large-scale workforce hospitality community. 
• Serve as the senior operational leader responsible for overall site performance.  
• Establish operational systems, standards, and processes that support long-term success.  
• Drive operational excellence across hospitality, dining, facilities, transportation, housekeeping, maintenance, recreation, and resident services. 
• Ensure operational readiness throughout all phases of project growth and expansion.  

Resident Experience 

• Create a hospitality culture focused on delivering an exceptional resident experience. 
• Establish service standards that reflect a premium hospitality environment.  
• Oversee all resident touchpoints, including arrival experience, accommodations, shared spaces, dining, transportation access, and support services.
• Monitor resident satisfaction, community engagement, and service metrics; implement improvements that enhance quality of life, retention, and experience consistency
• Lead service recovery efforts and continuous improvement initiatives with a guest-first mindset. 

Leadership & Talent Development 

• Recruit, develop, and retain a high-performing leadership team. 
• Build organizational capability during rapid growth, start-up activity, operational complexity, and changing business conditions. 
• Create accountability through clear expectations, talent development, coaching, and performance management.  

Client & Stakeholder Management 

• Serve as the primary operational representative and executive liaison for the community.
• Partner closely through trusted relationships with Aramark leadership, executive client stakeholders and project stakeholders to ensure alignment on business objectives.  

Financial & Business Performance 

• Maintain full P&L accountability for the operation. 
• Lead annual business planning, budgeting, forecasting, and cost management efforts.
• Utilize data and operational metrics to improve performance and support decision-making.  

Workforce & Employer Integration 

• Align community operations with workforce demand, project occupancy patterns, and employer expectations.
• Support employer-linked housing strategies such as reserved inventory, block leasing, or workforce accommodations programs.
• Create an environment where residents can recharge, connect, and perform at their best, reinforcing the role of hospitality in workforce productivity and retention. 

Project & Growth Leadership 

• Lead multiple operational priorities simultaneously in a fast-paced environment. 
• Manage shifting construction timelines, changing business requirements, and evolving operational demands.
• Support future growth initiatives, expansion opportunities, and new community development efforts.  
• Help develop and refine a scalable workforce hospitality operating model that can be replicated across future sites 

Compliance, Safety & Risk Management 

• Ensure compliance with fair housing requirements, applicable regulatory obligations, and site operating standards.
• Oversee safety, security, transportation, and crisis readiness protocols across the full community environment.
• Maintain a safe, stable, well-managed operation for residents, guests, employees, and client stakeholders. 

Required 

• Bachelor's degree required. 
• 15+ years of progressive leadership experience in hospitality, resort operations, workforce accommodations, destination management, remote-site operations, large-scale food service, hotels, conference centers, or related industries.  
• Proven success leading large, complex operations with full P&L responsibility. 
• Demonstrated experience opening, mobilizing, launching, or transforming hospitality operations.  
• Experience leading teams through periods of significant growth, change, or operational complexity.  
• Strong executive presence and experience managing client relationships. 
• Strong financial, operational, and strategic planning capabilities.  
• Experience building high-performing teams and culture from the ground up. 
• Ability and willingness to relocate to Western Texas.  

Preferred 

• Premium hotel, resort, destination, conference center, workforce accommodations, remote hospitality, energy, mining, industrial, or camp operations experience. 
• Multi-unit leadership experience.  
• Experience supporting large construction, infrastructure, industrial, technology, or energy projects.  
• Experience leading operations with 500+ employees and significant annual revenue responsibility.