Director Marine Operations Jobs in Indiana (NOW HIRING)

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

A Consumer Direct Agent is responsible for building and maintaining relationships with shops and retail customers seeking parts across various RV and marine categories. This role leverages our parent company's network and external vendor relationships to source materials efficiently.

Success in this position requires strong communication skills, professionalism, and empathy when engaging with customers. While industry or technical knowledge is preferred, it's not required. Candidates must be team-oriented, able to multitask in a fast-paced environment, and type at least 40+ words per minute.

Duties and Responsibilities:

1. Analyze and interpret data trends to identify and maximize sales opportunities.
2. Accurately identify and source parts as required.
3. Communicate effectively with other business units to ensure accuracy and consistency in operations.
4. Understand and apply the Duncan claim process to relevant cases.
5. Demonstrate knowledge of insurance regulations and properly set up claims in accordance with guidelines.
6. Review and evaluate claims to identify changing industry trends.
7. Track and manage parts availability across multiple websites and platforms.
8. Provide backup support by performing additional responsibilities for team members as needed.
9. Answer inbound customer calls in a professional and timely manner.
10. Document cases accurately and maintain thorough records.
11. Assess customer needs and provide effective, tangible solutions to resolve issues.
12. Identify correct parts based on photos and measurements of Lippert-manufactured components.
13. Identify and implement opportunities to increase or maximize Duncan's top-line profitability.
14. Develop and maintain strong relationships with vendors to encourage repeat sales opportunities.
15. Support and assist the direct supervisor in various operational and administrative roles.
16. Promote and maintain a positive, collaborative, and harmonious team environment.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

• High school degree or GED

Competencies:

• Communication skills
• Sales mentality
• Typing skills
• Outlook/Word/Excel/Salesforce skills
• Problem solving
• Flexibility
• Multi-tasking
• Empathy
• De-escalation

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position, and hours/days of work are decided by your reporting manager.

Travel:

Travel will be minimal and would be primarily local during the business day.

Preferred Education and Experience:

• Manufacturing/industry experience.

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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