ZipRecruiter

Log In

1

Director It Helpdesk Jobs in Renton, WA (NOW HIRING)

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Holland America Group

Director, IT Finance

Seattle, WA · On-site

$129.10K - $167.90K/yr

The Director, Information Technology Finance serves as the strategic and operational leader for all financial management activities supporting Global Technology Solutions (GTS) and the IT ...

New

Holland America Group

Director, IT Finance

Seattle, WA · On-site

$129.10K - $167.90K/yr

The Director, Information Technology Finance serves as the strategic and operational leader for all financial management activities supporting Global Technology Solutions (GTS) and the IT ...

New

Anthonys Restaurants

IT Director

Kirkland, WA

The IT Director will be responsible for the maintenance, development, implementation, and management of technology systems that support our restaurant operations, ensuring seamless communication ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and all other projects as assigned. * Support of Cloud based ... Provide full time dedicated ONSITE support 5 days a week with direct interactions to users.

LHH US

IT Director

Issaquah, WA

$130K - $150K/yr

LHH is partnering with a growing, product-driven organization who is seeking an experienced IT Director to own and evolve its end-to-end technology and system ecosystem. This is a highly visible ...

LHH US

IT Director

Issaquah, WA

$130K - $150K/yr

LHH is partnering with a growing, product-driven organization who is seeking an experienced IT Director to own and evolve its end-to-end technology and system ecosystem. This is a highly visible ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and other projects as assigned. * Support of analog, Digital ... Managing complex IT projects, IT employees and outside vendors. * Developing strategic operations ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ...

next page

Showing results 1-20

People also search for

All JobsDirector It Helpdesk JobsDirector It Helpdesk Jobs in Renton, WA

Director It Helpdesk information

See Renton, WA salary details

$15

$26

$38

How much do director it helpdesk jobs pay per hour?

As of May 29, 2026, the average hourly pay for director it helpdesk in Renton, WA is $26.23, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director IT Helpdesk, and why are they important?

To thrive as a Director IT Helpdesk, you need extensive experience in IT support management, a bachelor's degree in information technology or a related field, and strong knowledge of helpdesk best practices. Familiarity with IT service management (ITSM) systems like ServiceNow, ticketing platforms, and relevant certifications such as ITIL are typically required. Outstanding leadership, problem-solving, and communication skills help in leading teams, resolving escalated issues, and driving service improvements. These skills are vital to ensure efficient support operations, high customer satisfaction, and alignment with organizational IT goals.

What are some common challenges faced by a Director of IT Helpdesk, and how can these be addressed?

A Director of IT Helpdesk often faces challenges such as managing high ticket volumes, maintaining team motivation, and ensuring consistent service quality across shifts. Addressing these challenges typically involves implementing effective workflow management systems, providing ongoing training and professional development opportunities for staff, and setting clear performance metrics. Additionally, fostering open communication between the helpdesk team and other IT departments is essential to quickly resolve complex technical issues and continuously improve processes.

What does a Director of IT Helpdesk do?

A Director of IT Helpdesk oversees the operations and strategy of the organization's IT helpdesk or support center. They are responsible for managing helpdesk staff, establishing processes for resolving technical issues, ensuring high customer satisfaction, and implementing best practices. This role often involves collaborating with other IT departments, setting service level agreements (SLAs), and driving improvements through technology and training. The goal is to ensure efficient and effective technical support for all end-users within the organization.

What is the difference between Director It Helpdesk vs Help Desk Manager?

AspectDirector It HelpdeskHelp Desk Manager
ResponsibilitiesOversees entire IT helpdesk operations, strategic planning, policy developmentManages daily helpdesk team activities, handles escalations, ensures ticket resolution
Required CredentialsBachelor's degree in IT or related field, leadership experience, certifications like HDI or ITILBachelor's degree preferred, helpdesk certifications, experience in customer support
Work EnvironmentSenior management setting, strategic meetings, cross-department collaborationHelpdesk office environment, team supervision, direct support activities

The main difference between a Director It Helpdesk and a Help Desk Manager lies in scope and responsibilities. The Director focuses on strategic oversight and long-term planning, while the Help Desk Manager handles daily operations and team management. Both roles require relevant IT certifications and experience, but the Director typically has more leadership and strategic planning responsibilities.

What are the most commonly searched types of It Helpdesk jobs in Renton, WA? The most popular types of It Helpdesk jobs in Renton, WA are:
What cities near Renton, WA are hiring for Director It Helpdesk jobs? Cities near Renton, WA with the most Director It Helpdesk job openings:
Director It Helpdesk jobs near you
Intern- IT Helpdesk

Intern- IT Helpdesk

Sono Bello

Bellevue, WA

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Sono Bello rating

6.3

Company rating: 6.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

This position is based on-site in the Greater Seattle Area.

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on experience with enterprise systems including Active Directory, Microsoft Intune, and endpoint management platforms.

The intern performs structured operational tasks under supervision to improve the reliability, organization, and security of the IT environment while developing foundational helpdesk and systems administration skills.

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

  • Assist with maintaining Active Directory by identifying inactive computer and user objects, reviewing OU structure, and validating security group memberships
  • Support endpoint management efforts by auditing inactive or duplicate devices across platforms such as Intune, ConnectWise Automate, and ScreenConnect
  • Assist with device lifecycle management including enrollment into Microsoft Intune and validation of device compliance and configuration
  • Identify and support remediation of devices not properly joined to Azure AD under supervision
  • Review and improve internal IT documentation and knowledge base articles for clarity, accuracy, and usability
  • Assist with helpdesk system cleanup, including reviewing stale tickets and documenting recurring issues
  • Support IT asset inventory audits by validating deployed equipment and identifying discrepancies
  • Assist with organizing hardware, surplus equipment, and supporting center refresh activities
  • Document standard IT procedures and create step-by-step guides for routine support tasks
  • Additional duties as assigned

REQUIRED SKILLS AND ABILITIES:

  • Familiarity with Microsoft Office applications
  • Ability to learn new systems and technologies quickly
  • Basic troubleshooting and analytical skills
  • Strong written documentation skills

EDUCATION AND EXPERIENCE REQUIRED:

  • Currently pursuing or recently completed coursework in Information Technology, Computer Science, or related field preferred
  • 0-1 years of relevant IT or technical experience preferred
  • Basic understanding of Windows operating systems and general IT concepts
  • Strong attention to detail and ability to follow structured processes
  • Organizational skills with the ability to manage multiple tasks
  • Interest in systems administration, endpoint management, or helpdesk operations
  • Regular and predictable attendance is an essential function of the job.

WORK ENVIRONMENT: 
Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

This is a non-exempt position with an hourly range of $20.00 hour, depending on experience.

BENEFITS:

This internship is a temporary learning opportunity. Please note that interns at Sono Bello are not eligible for company benefits, including medical, dental, vision, paid time off, or retirement plans. Benefits eligibility is reserved for regular full-time employees.

What Sono Bello employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply