Director Digital Operations Jobs in Connecticut (NOW HIRING)

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International (TII), a Crum & Forster company, is hiring a Partner Growth Director, Digital Commerce for the Partner Business Center team, specializing in eCommerce travel verticals, including airlines, Online Travel Agencies (OTA)'s, hotels, cruise lines and tour operators.

Travel Insured International (TII), a leading travel insurance provider for more than 30 years, is seeking a Partner Growth Director, Digital Commerce to accelerate growth across the travel ecosystem. As a Partner Growth Director, Digital Commerce, you will own key relationships with global partners, working with them to identify additional revenue opportunities then project managing the required changes with internal and external teams.

To drive effectiveness in this role, you will have a successful track record in developing and executing growth strategies.

As a Partner Growth Director, Digital Commerce, you will identify growth opportunities and develop new and creative growth strategies to further increase our partner's total transaction value or insurance revenue.  Regular collaboration with Product, Marketing, Technology and Customer Operations will be key in ensuring partner growth initiatives goals are achieved.

This is a 100% remote role or can be on a flexible, hybrid schedule in our Glastonbury, CT office.

What you will do:

• Strategic Growth Road Mapping: Develop and lead the execution of long-term growth roadmaps for a portfolio of top-tier travel partners, focusing on scaling embedded protection revenue through conversion rate and price optimization.
• Consultative Solution Design: Act as a primary growth consultant with both new and long-time partners, designing optimized, user-centric insurance placement solutions that align with the partner's specific digital commerce ecosystem as well as optimizing cross-sell opportunities via partner marketing channels.
• Data-Driven Insight Synthesis: Transform complex data sets into actionable insights and forecasts, providing partners with regular, high-level commentary on adoption trends, utilization, and untapped growth levers.
• Cross-Functional Leadership: Serve as the central hub between Business Development leads, Insurance Product Managers, Sales and Customer Operations, and Marketing, orchestrating alignment to ensure technical and product solutions are perfectly tuned to the specific needs of the partner.
• Strategic Relationship Management: Build and maintain "trusted advisor" status with executive-level stakeholders at partner organizations, ensuring TII remains a core component of their digital commerce strategy.
• Yield & Performance Monitoring: Rigorously monitor and report on partner-specific KPIs, proactively identifying performance dips and designing intervention strategies to maintain growth momentum.

What YOU will bring to C&F:

• Growth Optimization Mastery: a proven track record in revenue growth, specifically focused on conversion rate optimization (CRO), price elasticity testing, and user journey experimentation.
• Executive Presence & Partnership Management: Demonstrated success in client-facing or partner-management roles, with confidence and maturity to influence founders and C-suite executives through data-driven insights.
• B2C High-Growth Background: Experience within high-growth B2C environments-ideally in Product, Design, or Marketing-with a deep understanding of how to scale both digital commerce platforms and offline marketing tactics.
• Analytical Fluency: Exceptional ability to analyze data sets and translate them into compelling narratives and actionable growth recommendations for both internal and external stakeholders.
• Digital Commerce Acumen: A strong understanding of the digital commerce landscape, including consumer behavior and online travel booking trends, as well as the technical mechanics of embedded ancillary services.
• Cross-Functional Orchestration: Proven ability to lead and collaborate across diverse teams, including Marketing, Technology, and Product, to drive projects from ideation to launch.
• Other duties as assigned.

Requirements:

• A bachelor's degree or equivalent experience is required
• A minimum of 10 years' partnerships experience, ideally in the Travel or the Insurance industry
• Experience executing B2B2C or B2B2B distribution models is required
• Experience with embedded ancillary product solutions and implementations is required
• Proven track-record for meeting and exceeding revenue targets and performance driven KPIs is required
• Ability to work collaboratively as a member of cross-functional to deliver high quality outcomes to timelines.
• Proficiency with Microsoft Office Suite, including Intermediate to advanced level skills with Excel, Outlook, Word, PowerPoint, Teams and One Note is required.
• Proficiency with a CRM (Customer Relationship Management) and e-commerce channels is required. Salesforce is preferred.
• Ability to understand and speak to technical solutions and implementations.
• Travel is required, 40%, which may include international travel.

What C&F will bring to YOU:

• Competitive compensation package; Generous 401K employer match; Employee Stock Purchase plan with employer matching
• Excellent benefits that go beyond health, dental & vision.
• Continuous learning benefits, including tuition reimbursement, industry related certifications and professional training.
• A dynamic, ambitious, fun and exciting work environment.
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $120,000 to a maximum of $170,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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