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Director Customer Success Manager Remote Jobs in Delaware

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Lead tool standardization across security stack, backup, and remote access. Customer Success & Account Management * Serve as escalation point for high-impact incidents and customer issues. * Conduct ...

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Lead tool standardization across security stack, backup, and remote access. Customer Success & Account Management * Serve as escalation point for high-impact incidents and customer issues. * Conduct ...

ABB

Program Leader Critical Industries

DE · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... manages complex, large-scale customer engagements globally. This is a remote position for ... Demonstrated success building and scaling high-performing teams, establishing culture, and ...

Truveris

Director of Sales

Wilmington, DE · On-site +1

$120K - $150K/yr

Consistently update the CRM (Salesforce), documenting sales activities and maintaining an accurate ... Proven success in a sophisticated sales environment, from prospecting to closing deals. * Strong ...

HMG Careers

Remote Sales Manager

Wilmington, DE · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Dover, DE · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Elsmere, DE · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Forbes Advisor

CRM Executive (Remote)

Wilmington, DE · On-site +1

... Manager to bring the lifecycle strategy to life, collaborating with teams across Product, Data ... Working with the wider CRM team, build, schedule, and send lifecycle campaigns across email, SMS ...

Hays

Client Manager

Dover, DE · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customers. With over 50 years of business success, we have a reputation as the world leader in ... Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office ...

GIA Legacy Planning

... their success. With clear growth opportunities and a performance-based model, you're not just ... Basic computer skills for CRM and client management Locations New Castle Remote status Fully Remote

Athena LLC

Reporting to the Director of Revenue Operations, this role will serve as the in-house HubSpot ... Proven ability to design and maintain scalable CRM processes. * Demonstrated success driving ...

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Showing results 21-40

All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Delaware

Director Customer Success Manager Remote information

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What are the most commonly searched types of Customer Success Manager Remote jobs in Delaware? The most popular types of Customer Success Manager Remote jobs in Delaware are:
What are popular job titles related to Director Customer Success Manager Remote jobs in Delaware? For Director Customer Success Manager Remote jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Director Customer Success Manager Remote jobs in Delaware look for? The top searched job categories for Director Customer Success Manager Remote jobs in Delaware are:
What cities in Delaware are hiring for Director Customer Success Manager Remote jobs? Cities in Delaware with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you

Enterprise Account Executive (Remote)

Clootrack Software Labs Inc.

Claymont, DE • On-site, Remote

Full-time

Medical, Retirement

Re-posted 19 days ago

Job description

About Clootrack: Clootrack is an AI Super Agent that drives business outcomes from the voice of the customer. We work with multiple global enterprises to transform unstructured customer feedback into actions.
Role Overview:
We are seeking a high-performing Enterprise Account Executive to drive strategic growth across large enterprise accounts. The ideal candidate will have a proven track record of selling complex, solution-based offerings-particularly within the Customer Experience (CX) space-to Senior management in enterprises.
This role requires a consultative seller who understands Voice of the Customer (VoC), customer journey analytics, and experience management platforms, and can articulate measurable business impact.
Key Responsibilities:
  • Own the full enterprise sales cycle from prospecting to close
  • Identify, engage, and develop relationships with C-level and senior decision-makers
  • Sell complex CX and customer experience management solutions to enterprise organizations
  • Develop and execute account strategies to expand footprint within target accounts
  • Drive new logo acquisition and manage strategic account growth
  • Conduct discovery sessions to uncover customer pain points related to CX, VoC, customer journey, retention, and loyalty
  • Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams
  • Build and manage a strong pipeline and maintain accurate forecasting
  • Negotiate contracts and close high-value enterprise deals
Key Requirement (Must Have):
  • Proven experience selling solutions in the Customer Experience (CX) space

Examples include experience selling platforms such as:
  • Qualtrics
  • Medallia
  • Adobe Experience Cloud
  • SurveyMonkey Enterprise
  • Zendesk

Or other solutions focused on:
  • Voice of the Customer (VoC)
  • Customer Journey Analytics
  • Experience Management (XM)
  • Customer Feedback Platforms
  • NPS & Sentiment Analytics
  • Contact Center & CX analytics tools
Required Qualifications:
  • 5-10+ years of enterprise sales experience in SaaS or technology solutions
  • Demonstrated success selling into large enterprise accounts (ACV $100K+)
  • Strong understanding of CX strategy, customer journey mapping, and VoC programs
  • Experience selling to CMOs, Chief Customer Officers, Heads of CX, Digital, or Contact Center leaders
  • Proven ability to navigate complex, multi-stakeholder sales cycles
  • Consistent history of exceeding quota
Preferred Qualifications:
  • Experience selling subscription-based SaaS platforms
  • Familiarity with enterprise procurement processes
  • Strong executive presentation and storytelling skills
Key Competencies:
  • Strategic thinking
  • Consultative selling
  • Executive presence
  • Strong negotiation skills
  • Pipeline discipline & forecasting accuracy
  • Cross-functional collaboration
What Success Looks Like in This Role:
  • Consistently exceeds enterprise revenue targets
  • Builds long-term strategic partnerships with key accounts
  • Demonstrates strong industry credibility in the CX domain
  • Drives measurable customer business outcomes through CX transformation initiatives
    Benefits:
    • On-Target Earnings (OTE): $150K-$250K
    • Comprehensive health insurance, 401(k)
    • Home Office reimbursement
    • 10 paid leaves

Apply