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Director Customer Operations Jobs in Nepean, ON (NOW HIRING)

Dexterra

Director of Operations

Nepean, ON · On-site

What You'll Do As the Director of Operations , you will lead a portfolio of technical service ... You will oversee multiple customer sites, provide leadership to managers and technical teams ...

Farm Boy Inc.

Director - IT Operations

Gloucester, ON · On-site

A genuine passion for delivering engaging and exceptional customer service. * Typically requires ... Strong expertise in network infrastructure, IT operations, and cybersecurity, including PCI-DSS and ...

Thales

Director Program Delivery

Ottawa, ON · Hybrid

Establish and maintain Director level relationships across all customers in the assigned portfolio. * Collaborates with the VP, Operations and Chief Performance Officer to implement performance ...

Assent

Customer Support Architect (T3)

Ottawa, ON

... operational costs, and build trust across every tier of the value chain. From human rights and ... direct customers and their suppliers. This role requires deep technical expertise, advanced ...

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Showing results 1-20

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Nepean, ON

Director Customer Operations information

See Nepean, ON salary details

$25.4K

$103.7K

$156.7K

How much do director customer operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director customer operations in Nepean, ON is $103,717.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,738.00 and $147,256.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What job categories do people searching Director Customer Operations jobs in Nepean, ON look for?

The top searched job categories for Director Customer Operations jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Director Customer Operations jobs?

Cities near Nepean, ON with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Nepean, ON as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $103,717 per year, or $49.9 per hour.

Specialist I, Customer Operations

Ricoh USA, Inc.

Ottawa, ON

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

68th of 159 rated electronics manufacturers

Job description

 
Supervisor I, Customer Operations
Responsibilities:
  • Responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site, in accordance with Ricoh Managed Document Services delivery standards defined by RCL
  • Fleet optimization services/analysis and recommendations for technology utilization and Continuous Improvement throughout term of the agreement
  • Assist in the design and development of processes and procedures specific to support in the customer environment as well as creating the accompanying documentation
  • Assist in solution design and provide consultative input and analysis based on client "Best Practices" and standards (following standard operating procedures)
  • Fleet and services management: consumables, escalation support, asset reporting, Service Level Agreement compliance and standards management through device/asset reporting, data collection and validation vs. predetermined measures
  • Maintain customer satisfaction at agreed levels
  • Collect, analyze and report on KPI's as well as provide trend analysis with recommendations for operational improvements in the customer environment
  • Deliver agreed levels of service (as defined in customer SLA) and work closely with customer Help Desk to monitor and manage all service related issues and escalations
  • Consumables Inventory monitoring and management
  • Ensure a working knowledge of all Ricoh vertical solution, product and software offerings
  • Assist with quarterly account reviews as required
Education & Experience:
  • Minimum 2 years experience in an administrative role
  • Industry related training and recognized certifications
  • Post-secondary (undergraduate, tech degree, diploma or certificates)
Skills:
  • Must be able to communicate in French and English
  • Access to a vehicle is preferred for occasional client site meetings
  • Excellent communication skills with proven ability to conduct professional business communications
  • Proficient in MS Office applications with demonstrated Excel skills
  • Self directed with the ability to work independently
  • Present a professional image at all times to customers and vendors
 
 

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.  
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

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