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Director Customer Implementation Jobs (NOW HIRING)

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer ...

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer ...

3E

Director, Customer Implementations

Cleveland, OH · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Boston, MA · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Richmond, VA · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Bethesda, MD · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Philadelphia, PA · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Atlanta, GA · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Houston, TX · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Jacksonville, FL · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

3E

Director, Customer Implementations

Raleigh, NC · Remote

$150K - $165K/yr

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery ...

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How much do director customer implementation jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Customer Implementation job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 12% Part Time, and 12% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Director, Customer Experience & Implementation

Remote

R1
Health Care and Social Assistance • 10K+ employees
Learn more about R1external

$122K - $178K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

R1 RCM rating

6.8

Company rating: 6.8 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer Executives, Marketing, and Shared Services to deliver a seamless and differentiated experience from contract signature through stabilization. This role creates a high-touch onboarding model that builds customer confidence and supports long-term partnership success. Following implementation, the Director supports Enterprise Customer Engagement teams throughout the contract lifecycle through a white-glove framework that enhances the overall customer experience.
Here's What You Can Expect
  • Own the enterprise customer onboarding and customer experience strategy across all Enterprise customers, establishing standards, governance, and operating models from contract signature through lifecycle maturity.
  • Serve as a senior point of contact for customer executives and key stakeholders during onboarding and implementation activities.
  • Define and govern enterprise onboarding methodology, customer engagement standards, communication frameworks, and executive governance models across customer implementations.
  • Facilitate customer readiness reviews and post-implementation assessments.
  • Lead executive-level intervention strategies for high-risk customer relationships, driving enterprise alignment and sustainable resolution of systemic customer experience issues.
  • Own onboarding and engagement outcomes, including NPS, KLAS impact, customer adoption, executive engagement, and implementation experience indicators.
  • Establish enterprise-wide white-glove customer experience standards and governance across Enterprise and R37/Phare customer relationships.
  • Partner with the VP and Customer Optimization & Satisfaction team on experience reviews and strategic business reviews with R1 executive stakeholders, including internal sentiment analysis for Customer Engagement teams.
  • Partner with Marketing to create customer-facing materials, executive communications, and engagement campaigns.
  • Lead enterprise customer experience improvement initiatives, directing cross-functional priorities and influencing operational, technology, and service investments.
  • Develop strategies that improve retention, executive engagement, customer advocacy, and long-term partnership growth across R1 strategic accounts.
  • Build and scale the Customer Experience function, including future leadership and organizational design responsibilities.
  • Perform additional duties and responsibilities as assigned.

Qualifications:
  • Healthcare Revenue Cycle Management experience.
  • Bachelor's degree or an equivalent combination of education and experience.
  • 10+ years of experience in customer onboarding, implementation, customer success, healthcare operations, consulting, or a related field.
  • 10+ years of leadership experience managing teams and cross-functional initiatives.
  • Proven success leading customer transitions, large-scale operational programs, or account management teams.
  • Strong executive presence, communication, relationship management, and problem-solving skills.
  • Ability to influence across a matrixed organization and manage multiple priorities simultaneously.
  • Experience building customer experience, onboarding, or service delivery programs preferred.
  • Experience partnering with customer executives and senior operational leaders preferred.
  • Change management, Lean, Six Sigma, or project management certification preferred.

For this US-based position, the base pay range is $122,366.00 - $178,767.22 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 20.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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