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Director Customer Experience Remote Jobs in Springfield, MA

Akumincorp

Director, Employee Relations

Hartford, CT · Remote

$160K - $185K/yr

The Director of Employee Relations will be responsible for overseeing and managing all employee ... of experience leading and developing a remote HR/ER team. * Multi-State Expertise: Proven track ...

HP Hood

Director, Human Resources

Agawam, MA · Remote

$180K - $200K/yr

The Director, HR develops policy and directs and coordinates human resources activities, such as ... LI-Remote #LI-LG1 Exact compensation may vary based on skills, experience and location. The pay ...

HMG Careers

Remote Client Sales Advocate

Holyoke, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

L3HHCM20

Principal, Business Development

Hartford, CT · On-site +1

Qualifies and shapes opportunities within the USAF through direct customer engagement at all ... Experience with the development of Resilient Hybrid SATCOM and LOS communications technologies to ...

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Education & Experience Required * Bachelor's Degree In a related field * 6 or more years of job ...

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Showing results 41-60

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Springfield, MA

Director Customer Experience Remote information

See Springfield, MA salary details

$38.9K

$122.9K

$195.8K

How much do director customer experience remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer experience remote in Springfield, MA is $122,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $147,000.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are popular job titles related to Director Customer Experience Remote jobs in Springfield, MA?

For Director Customer Experience Remote jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Remote jobs in Springfield, MA look for?

The top searched job categories for Director Customer Experience Remote jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Director Customer Experience Remote jobs?

Cities near Springfield, MA with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $122,907 per year, or $59.1 per hour.

Fully Remote Entry Level

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$90K - $120K/yr

Full-time

Posted 16 days ago

Job description

AO Globe Life is hiring motivated, people-focused professionals who want more than just a job. This fully remote opportunity is designed for individuals ready to develop real-world skills, earn based on performance, and build long-term career growth in a supportive environment.
Whether you're a recent graduate or exploring a more purpose-driven career path, you'll receive the structure, mentorship, and training needed to succeed without navigating it alone.
What You'll Gain
100% remote work environment from anywhere in the United States
Flexible scheduling with control over your day
Weekly direct deposit with performance-based bonuses
Long-term income potential through vested renewals
Comprehensive training and licensing support - no prior experience required
Equity opportunities for qualifying team members
Clear advancement pathways into leadership and mentorship roles
A team culture focused on development, collaboration, and growth
What You'll Do
Connect with individuals and families who requested information about available benefits
Schedule and conduct virtual consultations through Zoom
Explain supplemental benefit options clearly and professionally
Guide clients through the enrollment process from start to finish
Maintain organized digital records and follow-up communication
Provide responsive support to create a strong client experience
Participate in weekly training sessions, mentorship programs, and coaching calls
Build long-term client relationships that support trust and retention
Why This Opportunity Stands Out
No cold calling or unsolicited outreach - clients requested information directly
Develop transferable skills in communication, leadership, client service, and business development
Performance-based advancement with long-term growth potential
Your effort directly impacts your income and professional progression
Who Thrives Here
Strong communicators who connect naturally with people
Self-motivated professionals who work well independently
Organized individuals comfortable using Zoom and digital systems
Service-oriented candidates who enjoy helping others solve problems
Customer service or client-facing experience is helpful but not required
Growth-minded individuals open to mentorship, coaching, and continuous improvement
Requirements
Must be authorized to work in the United States
Must be physically located within the United States
Reliable high-speed internet connection
Windows-based laptop or desktop computer with webcam capability
About AO Globe Life
For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first workforce is built around flexibility, mentorship, service, and long-term professional opportunity.
Apply Today
If you're ready to build a flexible remote career where you can grow professionally, develop valuable skills, and make a meaningful impact, apply today to learn more about joining AO Globe Life.

Apply