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Director Customer Experience Remote Jobs in Rome, NY

JETNET LLC

Director of Account Management

Utica, NY · On-site +1

$135K/yr

"As JETNET continues to grow, delivering an exceptional customer experience is more important than ... Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering ...

HP Hood

Director, Human Resources

Vernon, NY · Remote

$180K - $200K/yr

The Director, HR develops policy and directs and coordinates human resources activities, such as ... LI-Remote #LI-LG1 Exact compensation may vary based on skills, experience and location. The pay ...

InsuraTec

Sales Representative (Remote)

Utica, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Dewitt, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Salisbury, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Rome, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

PenBay Media LLC

Remote Pilot Operator

Syracuse, NY · On-site +1

Experience as a computer operator, RPO, air traffic control specialist, or (student) pilot is ... Exceptional customer service orientation Ability to work productively with a wide range of people ...

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All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Rome, NY

Director Customer Experience Remote information

See Rome, NY salary details

$36.9K

$116.8K

$186K

How much do director customer experience remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director customer experience remote in Rome, NY is $116,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,900.00 and $139,700.00 per year, depending on experience, location, and employer.

What does a Director of Customer Experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote Director of Customer Experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Customer Experience (Remote), and why are they important?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What job categories do people searching Director Customer Experience Remote jobs in Rome, NY look for? The top searched job categories for Director Customer Experience Remote jobs in Rome, NY are:
What cities near Rome, NY are hiring for Director Customer Experience Remote jobs? Cities near Rome, NY with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Rome, NY as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $116,777 per year, or $56.1 per hour.
Director of Account Management

Director of Account Management

JETNET LLC

Utica, NY • On-site, Remote

$135K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

"As JETNET continues to grow, delivering an exceptional customer experience is more important than ever. This role is pivotal to strengthening retention, driving customer value, and creating scalable programs that help our customers succeed across every stage of their journey with us." ~ Devin Golden, Chief Revenue Officer

JETNET is seeking a strategic and customer-focused Director, Account Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and JetTrack. This newly created leadership role will play a critical part in strengthening customer retention, accelerating onboarding success, expanding cross-sell opportunities, and building scalable customer engagement programs.

Reporting directly to the Chief Revenue Officer, you’ll partner closely with leadership across revenue, product, data, and operations teams to create a best-in-class customer success infrastructure that drives measurable business impact. This is an exciting opportunity for a proven leader who thrives at the intersection of strategy, operational execution, and customer relationship management.

Key Responsibilities:

  • Lead and improve customer retention and renewal performance across all business units
  • Build and operationalize scalable onboarding and customer success programs
  • Develop proactive customer health monitoring and at-risk intervention strategies
  • Serve as a senior escalation point for key customer accounts and renewal challenges
  • Design and execute cross-sell initiatives for WINGX and ADSBx aligned with company growth objectives
  • Establish standardized account management playbooks, processes, and operating cadences
  • Partner with Revenue Operations to enhance reporting, forecasting, and customer analytics
  • Develop customer education programs including webinars, training resources, and self-service tools
  • Drive improvements in customer adoption, engagement, and time-to-value metrics
  • Collaborate cross-functionally with product, revenue, and business unit leaders to improve customer experience and long-term value realization

What We’re Looking For:

  • 7+ years of experience in account management, customer success, or post-sale revenue leadership roles
  • Minimum 3 years of leadership experience managing teams or strategic customer programs
  • Proven success improving customer retention through scalable operational initiatives
  • Experience working across multiple product lines or business units preferred
  • Strong background in B2B SaaS, data, information services, or subscription-based businesses
  • Exceptional communication and executive-level customer relationship skills
  • Strong analytical mindset with the ability to use data to drive strategic decisions
  • Experience building customer success infrastructure, onboarding programs, and engagement frameworks
  • Collaborative leadership style with the ability to influence cross-functional stakeholders
  • Curiosity and enthusiasm for the business aviation industry

Location:

Open to applicants in the United States with current legal authorization to work without sponsorship. Upstate NY preferred.

Salary:

$135,000 + incentive

Why Join Us?

At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry.

Benefits That Support Your Well-Being:

  • Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.
  • Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.
  • Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us? Apply today and become a part of the JETNET Team!

Apply