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Director Customer Experience Remote Jobs in Rochester, MI

Liveops

Remote Customer Service Agent

Waterford, MI · Remote

$15.75 - $21/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Southfield, MI · Remote

$14.25 - $19/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

West Bloomfield, MI · Remote

$14.50 - $19.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Rochester, MI · Remote

$14.25 - $19/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Troy, MI · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Warren, MI · Remote

$14.50 - $19.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Detroit, MI · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Livonia, MI · Remote

$14.50 - $19.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Farmington, MI · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Utica, MI · Remote

$14.25 - $19/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Beacon Talent

Customer Solutions Director

Detroit, MI · On-site +1

$172K - $188K/yr

S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid-Senior (player/coach ... Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.

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All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Rochester, MI

Director Customer Experience Remote information

See Rochester, MI salary details

$35.9K

$113.5K

$180.9K

How much do director customer experience remote jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director customer experience remote in Rochester, MI is $113,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,400.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a Director of Customer Experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote Director of Customer Experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Customer Experience (Remote), and why are they important?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What are popular job titles related to Director Customer Experience Remote jobs in Rochester, MI? For Director Customer Experience Remote jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Director Customer Experience Remote jobs in Rochester, MI look for? The top searched job categories for Director Customer Experience Remote jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Director Customer Experience Remote jobs? Cities near Rochester, MI with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you
Customer Experience Analyst I

Customer Experience Analyst I

United States Steel

Troy, MI • Remote

Other

Posted 18 days ago

United States Steel rating

7.6

Company rating: 7.6 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

218th of 516 rated manufacturers

Job description

Job Description
The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to one of our Automotive Center in Troy, MI for training, development, and collaboration. In addition, up to 25% travel can be expected.
Responsibilities:
  • Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
  • Maintains customer forecasts and is measured on accuracy
  • Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
  • Follows the production of orders to ensure on-time delivery to the customer.
  • Releases material and ensure delivery based on requirements from the customer.
  • Manages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirements.
  • Collaborates with the Regional Sales Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
  • Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
  • Participates in projects to deliver initiatives with a focus on efficiency improvements.
  • Provides outstanding service experience for the customer.
Requirements:
  • Bachelor's degree in business administration, communications, supply chain management, or a closely related field OR an equivalent combination of education and experience
  • A minimum of two years of related experience in customer experience or closely related function
  • Excellent communications and interpersonal skills
  • Excellent planning and organization skills
  • Possess excellent attention to detail while working in a fast-paced environment
  • Have proficiency in Microsoft Office, particularly Excel
  • Ability to adapt to and master web-based support applications
  • Demonstrated ability to work collaboratively in a matrix environment
  • Related experience in steel, metals, or closely related industry preferred
Preferred Skills:
  • Ability to use problem solving techniques to identify and enhance customer value drivers
  • Demonstrates effective project management skills and the ability to manage multiple tasks
  • Identifies and develops opportunities for projects across multiple supply chain disciplines.
Work Environment/Physical Requirements:
  • Commuter remote structure.
  • Ability to travel 25% of the time.
  • Capability to constantly operate a computer.
  • Must be able to remain stationary 50% of the time.
Company Overview
Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:
  • Ethisphere's World's Most Ethical Companies® 2022, '23, '24
  • Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
  • Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
  • Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

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