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Director Credit Card Customer Service Jobs in Three Rivers, MI

SpartanNash

Lead Customer Service

Granger, IN

... supervise and direct all front-end activities in absence of the Customer Service Manager and ... Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over ...

SpartanNash

Lead, Customer Service

Granger, IN · On-site

... supervise and direct all front-end activities in absence of the Customer Service Manager and ... Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over ...

SpartanNash Company

Lead Customer Service

Granger, IN · On-site

... supervise and direct all front-end activities in absence of the Customer Service Manager and ... Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over ...

UHS

MEDICAL DIRECTOR

Augusta, MI

Website: www.skywoodrecovery.com Skywood Recovery is a premier, full-service addiction treatment ... Number, credit card or bank information, etc.) from you via email. The recruiters will not email ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Three Rivers, MI

Director Credit Card Customer Service information

See Three Rivers, MI salary details

$77.9K

$144.2K

$278.1K

How much do director credit card customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director credit card customer service in Three Rivers, MI is $144,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,400.00 and $173,400.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Three Rivers, MI?

For Director Credit Card Customer Service jobs in Three Rivers, MI, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Three Rivers, MI look for?

The top searched job categories for Director Credit Card Customer Service jobs in Three Rivers, MI are:

What cities near Three Rivers, MI are hiring for Director Credit Card Customer Service jobs?

Cities near Three Rivers, MI with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Card Services Specialist

Arbor Financial Credit Union

Kalamazoo, MI • Hybrid

$17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description

Card Services Specialist Benefit Highlights

  • Hybrid work schedule
  • Paid vacation, personal, sick, holiday, volunteer & birthday time off
  • 401(k) with 6% match and 4% profit-sharing contribution
  • Top-notch health insurance, dental, and vision
  • HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
  • Employee Assistance Program to prioritize your wellbeing
  • Loan and mortgage discounts + higher rates for savings products

Starting Wage: $17.25/Hour, based on experience


Location: Kalamazoo, MI

About The Role

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.


Where You're Headed

Start your journey at Arbor as a Card Services Specialist and grow right where you are - Card Services Specialist II and III growth track promotions possible (with a pay increase).  With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.


What You'll Do

  • Process credit card payment exceptions and review activity reports 
  • Research and resolve card-related issues and payment exceptions 
  • Assist members and staff with card service inquiries 
  • Monitor and respond to fraud, lost/stolen cards, and account abuse 
  • Process balance transfers, returns, check requests, and account closures
  • Maintain accurate records and protect confidential information
  • Support department operations and ensure policy compliance

Is This You?

  • High School Diploma or equivalent
  • Financial services industry experience
  • Strong computer and application skills 
  • Strong oral and written communication skills 
  • Ability to successfully organize, prioritize, and manage multiple responsibilities
  • Team player with a positive attitude and flexibility
  • Professionalism in conduct, communication, and appearance 
  • Ability to be bonded
  • Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role.

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.

Apply