Director Credit Card Customer Service Jobs in Rutland, VT

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with nearly $15 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

The Credit Analyst role is responsible for analyzing and effectively communicating strengths and weaknesses of a credit application and appropriately structuring credit facilities. The analyst must develop a thorough understanding of the marketplace, credit analysis and underwriting including the five "C's" of credit, and all phases of the credit delivery process. The analyst also has a responsibility to protect the Association, meeting the needs of the customers, growing the business of the Association, and always promoting a positive corporate image. Sound and secure credit analysis and underwriting combined with the promotion of good customer and public relations is important for the advancement of both the employee and the Association. 

The value drivers for this role are as follows:

• Create operational efficiency by effectively and efficiently analyzing credit requests, assessing risk, and making recommendations.
• Fuels organizational synergy through consistent processes and effective communication.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Credit Analysis & Underwriting

• Works with team members to effectively serve marketplaces across the Association providing sound and timely analysis within the time expectations of the customer and team members
• Identifies and ensures that credit classifications, PDs, LGDs, and all financial information are accurate and current on the loan being services and all related loans
• Effectively applies policies and procedures to meet underwriting requirements; This includes ensuring that loans are priced, and all fees collected, as required by policy, any waivers obtained must be properly documented and approved as required by ACA policy.
• Employs approved differential analysis tools and technology as appropriate; Provides direct financial underwriting and analysis that consistently follows the organization's expectations of financial reporting consistency.
• Delivers accurate and timely loan underwriting using provided lending software; Underwriting is to be completed on all levels of loan complexities, as determined by the designated leader

Business Development

• Actively assesses financial information for opportunities to cross sell, paying particular attention to mining the balance sheet for new lending opportunities, consolidating takedowns, identifying crop insurance, recordkeeping, and tax preparation opportunities. 

Job Qualifications and Requirements:

• This position requires an associate or bachelor's degree in Agriculture, Agri-Business, Economics, Finance, Business or a related field. Or an equivalent combination of education and experience to perform the essential functions of the job.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Compensation and Benefits: 

• Salary: $55,000 - $80,000 commensurate with experience. 

• Short Term Incentive to reward business results  

• Retirement Contributions: 

  • 401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary 

  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service 

• Time Off: 

  • 15-25 days of vacation leave per year, depending on years of service 

  • 12 days of holiday leave per year 

  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year 
  • Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
  • Family Care Leave: Additional leave options available under SMLA and company policy

• Health and Insurance: 

  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being 

  • Health Savings Account 

  • Life insurance at 2x base pay 

  • Accidental Death and Dismemberment insurance at 2x base pay 

  • Long-term disability insurance at 2/3 base pay 

• Additional Benefits:  

  • Tuition reimbursement 

  • Continuing education and training 

  • Employee Assistance Program offering a wide variety of tools and resources
• Benefits Eligibility
  • Eligibility Begins: First of the month following your hire date
  • Eligible Employees: Full-time employees working 30+ hours per week; Part-time employees working 20+ hours per week

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act ("ADA"), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.