Director Credit Card Customer Service Jobs in Romeoville, IL

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

We are looking for a Manager, Credit Card Business Strategy to help manage and grow our general-purpose credit card portfolio within the cards organization.

This role is an Individual Contributor position at the manager level. You will partner closely with the Seen Leadership Team to support day-to-day management of the branded credit card business: monitoring performance, driving execution on key initiatives, and coordinating with Product, Marketing, Risk, Analytics, Operations and other teams to deliver results.

You'll be a key "right hand" on the core card product-turning data into insights, insights into business cases, and business cases into well-structured work for execution teams.

• Support Seen leadership in shaping the strategy and priorities for the branded credit card portfolio.
• Develop and maintain goals and KPIs (e.g., acquisition, activation, spend, balances, losses, economics) for branded credit card.
• Build and update financial models and simple business cases to evaluate new features, pricing changes, channels, and offers.
• Prepare materials for leadership reviews (e.g., business updates, initiative status, performance deep dives).
• Translate strategic priorities into clear problem statements, requirements, and work items for Product, Marketing, and other partner teams.
• Track end-to-end execution of branded credit card initiatives: timelines, dependencies, and risks; follow up with owners and escalate as needed.
• Coordinate launch readiness across key partners (Product, Marketing, Risk, Operations, Servicing) to ensure smooth delivery and measurement for new initiatives.
• Maintain a simple but visible portfolio/initiative tracker for our branded credit card.
• Partner with Analytics and Finance to monitor KPIs and dashboards for our branded credit card performance (e.g., funnel conversion, usage, losses, unit economics).
• Identify performance issues and dig into root causes (e.g., channel, customer segment, credit tier, product feature).
• Recommend data-driven actions (tests, changes, follow-ups) and collaborate with Product, Marketing and Risk to implement them.
• Build a strong understanding of branded credit card customer segments, use cases and pain points through data, research, and feedback from partner teams.
• Track competitive and market trends in general purpose credit cards and bring relevant insights into planning.
• Partner with Marketing to support channel strategy and campaigns for our branded credit card (e.g., positioning, cross-sell, lifecycle actions).
• Work with Risk, Compliance, and Legal to ensure business proposals are consistent with policies and regulatory expectations.
• Support Product and Operations in documenting business requirements and considering operational and servicing impacts for our branded credit card initiatives.
• Identify operational pain points or recurring issues impacting the branded credit card customer experience and propose improvements.
• Serve as a central coordination point for branded credit card initiatives across Product, Marketing, Risk, Analytics, Operations, and other teams.
• Communicate priorities, status, and key decisions clearly and concisely to partners and leadership.
• Help ensure alignment between branded credit card initiatives and broader Snap/Seen portfolio strategy.

• 2+ years of experience in product management, product strategy, business management, consulting, or analytics, ideally in consumer finance, credit cards, banking, or fintech.
• Strong analytical and problem-solving skills; comfortable working with data, building simple models, and deriving insights.
• Experience working with cross-functional teams (e.g., Product, Marketing, Risk, Analytics, Operations).
• Ability to manage multiple initiatives simultaneously, with strong ownership and follow-through.
• Excellent written and verbal communication skills, including the ability to synthesize complexity into clear narratives and recommendations.
• Comfortable operating as an individual contributor while partnering closely with a senior leader.

• Experience with credit card products or other revolving credit/lending products.
• Familiarity with credit card lifecycle metrics (acquisition, activation, usage, delinquency, losses).
• Experience in a high-growth, fast-paced environment (e.g., fintech, startup).
• Prior experience in program management or business operations supporting product or commercial teams.

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website atwww.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice athttps://snapfinance.com/ccpa-notice