At The Village at Rockville, we believe exceptional service begins with meaningful human connection. As a premier faith-based, not-for-profit life plan community within National Lutheran Communities & Services, we're seeking a Community Services Concierge Supervisor who leads with purpose, warmth, and a commitment to excellence.
Job Type: Full Time
Shifts: Day
Compensation: $26.75 - $32.25 per hour (final offer based on experience and qualifications)
Imagine leading a front-facing team that shapes the daily experience of every resident, family member, and guest who walks through our doors. In this role, you won't just manage operations-you'll set the tone for hospitality, responsiveness, and community connection.
As our Community Services Concierge Supervisor, you will guide and support a dedicated concierge team, ensuring exceptional service delivery, seamless communication, and a welcoming environment that truly feels like home. Your leadership will directly enhance resident satisfaction, strengthen relationships, and uphold the high standards that define The Village at Rockville.
This is your opportunity to lead with heart while building a culture of service excellence. Together, we'll create a community where residents feel supported, valued, and connected every day.
Why you'll love being here
- Leadership with impact: Inspire and mentor a concierge team that serves as the first point of contact for residents and visitors.
- Collaborative culture: Work closely with interdisciplinary departments to ensure seamless service and communication.
- Stability and consistency: Full-time role that allows you to build strong, lasting relationships within the community.
- Competitive pay: Compensation aligned with your experience and contributions.
- Growth and support: Opportunities for professional development and advancement within a mission-driven organization.
What you bring
- Highย Schoolย Diplomaย required;ย collegeย degreeย preferred.
- Minimumย 2ย yearsย ofย experienceย inย aย conciergeย orย guestย servicesย role,ย withย atย leastย 1ย yearย inย aย supervisoryย capacity.
- Previousย leadershipย orย managementย experienceย required.
- Strongย leadership,ย communication,ย andย customerย serviceย skills.
- Proficientย inย Microsoftย Officeย andย ableย toย learnย newย softwareย quickly.
- Flexibleย toย workย evenings,ย weekends,ย andย holidaysย asย needed.
- Experienceย inย eventย coordinationย isย aย plus.
- Abilityย toย handleย multipleย tasksย inย aย fast-pacedย environment.
- Mustย maintainย confidentialityย andย demonstrateย integrity.
What you'll do
- Superviseย andย leadย theย communityย receptionists'ย team,ย providingย guidance,ย support andย regularย feedback.
- Ensureย residentย andย communityย satisfactionย byย deliveringย high-quality,ย customer-orientedย service.
- Coordinateย roomย scheduling,ย vendorย relationships,ย contracts,ย andย myPotentialย Careย Centerย appointments.
- Maintainย communicationย systems,ย includingย theย Residentย Informationย Center,ย mail/packageย delivery,ย directories,ย andย check-inย systems.
- Actย asย theย mainย pointย ofย contactย forย Independentย Livingย residentsย andย collaborateย withย interdisciplinaryย teams.
- Assistย withย newย residentย move-insย andย ensureย aย smoothย transitionย intoย communityย life.
- Planย andย implementย communityย andย privateย events.
- Overseeย teamย memberย schedules,ย conductย performanceย evaluations,ย andย resolveย conflicts.
- Provideย administrativeย supportย toย theย Residentย Experienceย Director.
- Other duties as assigned
Enjoy outstanding benefits and perks as part of National Lutheran Communities & Services to support your well-being and growth:
- Up to 5 weeks PTO in your first year
- 403(b) retirement plan with employer matching
- Medical, dental, and vision insurance options
- Employer-paid life and disability insurance
- Pet insurance
- Team recognition programs and discounted meals
- Up to $4,000 per year in tuition reimbursement
When you join The Village at Rockville, you become part of a community that puts people first-residents and team members alike. Step into a leadership role where service meets purpose and every interaction makes a difference.
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