Director Commercial Operations Jobs in Alaska (NOW HIRING)

JOB SUMMARY:

The Interior Tire Operations Manager is responsible for overseeing tire sales, customized service programs, accounts receivable, and field operations for commercial, industrial, and off-the-road (OTR) applications across Brice Equipment's Interior Alaska operations. This role manages key accounts, develops strategic partnerships, directly supervises tire service personnel, and drives revenue growth through customized tire solutions for mining, construction, oil and gas, and fleet customers. The ideal candidate has knowledge of tire products, fleet management, and heavy equipment applications, combined with business development experience and technical expertise in operations.

ESSENTIAL FUNCTIONS:

• Develop and manage customized tire programs for fleet, mining, construction, oil, and gas clients.
• Serve as the primary point of contact for major accounts requiring OTR, industrial, or commercial tire services.
• Ensure timely delivery, installation, and service of tires in accordance with contract terms and client expectations.
• Identify new business opportunities and lead the sales process for tire products, retreading services, and related solutions.
• Prepare and deliver proposals, quotes, and presentations tailored to client tire and fleet requirements.
• Manage all work order processing, invoice creation and aged receivables to ensure prompt payment.
• Collaborate with marketing and product teams to introduce new tire lines, technologies, and service offerings.
• Directly supervise service teams to coordinate tire installations, rotations, inspections, repairs, and field service schedules.
• Provide technical guidance on tire selection, load ratings, tread patterns, and lifecycle cost management.
• Monitor tire inventory levels and logistics to ensure timely delivery and replenishment of stock.
• Organize and conduct tire maintenance and safety training for client personnel.
• Perform site surveys to assess tire performance, wear patterns, and application-specific needs.
• Assess client requirements and work with service and product teams to propose effective tire management solutions.
• Maintain accurate records of client interactions, opportunities, and communications within CRM software.
• Ensure accurate and up-to-date data on customer tire usage, performance metrics, and account activities.
• Utilize CRM tools to manage and prioritize tire sales and service opportunities.
• Foster long-term relationships with decision-makers at industrial, mining, and fleet operations.
• Conduct regular site visits to evaluate tire performance and ensure client satisfaction.
• Gather feedback to support product development, retreading options, and continuous improvement initiatives.
• Track and report on tire program performance, customer engagement, and revenue goals.
• Ensure compliance with safety, environmental, and industry regulations during all tire operations.
• Manage budgets, contracts, and pricing strategies for tire products and services.
• Serve as an internal resource for tire application questions, best practices, and industry standards.
• Work as a "team player" with co-workers in a respectful and supportive manner.
• Work in a constant state of alertness and a safe manner.
• Seek and participate in development and training opportunities.
• Participate in periodic management and executive meetings.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

SUPERVISORY FUNCTIONS:

This position directly supervises tire service personnel, field service teams, and subcontractors supporting Interior tire operations.

KNOWLEDGE, SKILLS, & ABILITIES:

• Advanced knowledge of commercial, industrial, and OTR tire applications, including installation, maintenance, and performance evaluation.
• Ability to read and interpret contracts, proposals, and technical documents related to tire supply and service programs.
• Excellent customer service skills and ability to interact with clients, vendors, and team members professionally.
• Strong organizational and communication skills, mechanical aptitude, and ability to support a diverse customer base.
• Intermediate knowledge of project management and proposal development best practices.
• Technical knowledge of tire construction, tread designs, and application-specific considerations.
• Presentation skills with ability to tailor content to audience needs.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Intermediate knowledge of CRM systems for sales and service tracking.
• Ability to analyze tire wear, identify root causes of failures, and recommend corrective action.
• Skilled in organizing resources, establishing priorities, meeting deadlines, and managing time effectively.
• Ability to prepare accurate budgets and cost estimates.
• Ability to build strong working relationships with customers and internal teams, with exceptional follow-up skills.
• Ability to manage multiple projects simultaneously and work productively under pressure.
• Ability to comply with and enforce safety policies and procedures.
• Ability to travel for work-related purposes (up to 25% of the time).
• Strong mathematical and problem-solving skills to support tire cost and performance analysis.
• Ability to operate a motor vehicle safely and efficiently.
• Willingness to work a flexible schedule, including occasional weekends and holidays.
• Ability to work within a Native Corporation multi-business environment.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required.
• Associate's or Bachelor's degree in Business Administration, Logistics, Automotive Technology, Fleet Management, or a related field preferred.
• Five (5) years experience in tire sales, service, fleet operations, or industrial distribution preferred.
• Minimum of two (2) years of supervisory or management experience overseeing field technicians, service teams, or client programs in a tire-related environment is preferred.
• Experience working with OTR or heavy equipment tires preferred.
• Valid state driver's license and qualified to operate a vehicle under the conditions of the Company's Driving Policy.
• Ability to pass drug, driving, and background screening.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. Brice Equipment operates in a fast-paced, multi-tasking office and field environment requiring efficiency and adaptability. Work is performed both in-office and at client sites, including indoor and outdoor industrial environments. Flexibility regarding schedule changes and occasional overtime for immediate field support may be necessary.

For the full job description including physical and environmental demands please reach out to recruitment@calistabrice.com

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.