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Director Client Services Operations Jobs in Florida

Client Services Manager

Sarasota, FL · On-site

$50K - $65K/yr

Partner with the care team and Client Services Director to ensure a seamless transition from inquiry to service start * Uphold company customer service standards across all client and family ...

Responsibilities include but are not limited to the following: * Assist in managing day-to-day operations of the Client Services team. * Lead, motivate, and support a client services team while ...

JOB OVERVIEW The Client Services Associate assists existing clients and investment sponsors through processes related to self-directed investments, including but not limited to private equity, hedge ...

JOB OVERVIEW The Client Services Associate assists existing clients and investment sponsors through processes related to self-directed investments, including but not limited to private equity, hedge ...

Senior Director, Client Success

Fort Myers, FL · On-site +1

$156K - $202K/yr

Oversees area of responsibility, directing the responsibilities of employees. Holds management ... operations, customer success, account leadership, or client service roles. What we offer ...

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Showing results 21-40

Director Client Services Operations information

What does a director of client services operations do?

A Director of Client Services Operations oversees the delivery and quality of services provided to clients, ensuring that operations run efficiently and meet client expectations. They manage teams, streamline processes, and implement strategies to enhance client satisfaction and retention. This role often involves collaborating with other departments, analyzing performance metrics, and addressing any issues that arise in service delivery. Ultimately, they are responsible for maintaining strong client relationships and supporting business growth through operational excellence.

What are the key skills and qualifications needed to thrive as a director of client services operations?

To thrive as a Director of Client Services Operations, you need expertise in client relationship management, operational strategy, and business process optimization, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, along with relevant certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help you motivate teams and build lasting client partnerships. These skills and qualities are crucial for ensuring high-quality service delivery, operational efficiency, and sustained client satisfaction.

What are the primary challenges faced by a director of client services operations when managing cross-functional teams?

A Director of Client Services Operations often navigates the complexities of coordinating across multiple departments, such as sales, support, and product development. Balancing competing priorities, aligning diverse teams with client objectives, and ensuring seamless communication can be challenging. Success in this role typically requires proactive problem-solving, strong leadership, and the ability to foster collaboration among team members with varied expertise. Additionally, adapting processes to meet evolving client needs and industry standards is crucial for maintaining high service quality.

What are the most commonly searched types of Client Services Operations jobs in Florida?

The most popular types of Client Services Operations jobs in Florida are:

What cities in Florida are hiring for Director Client Services Operations jobs?

Cities in Florida with the most Director Client Services Operations job openings:

Director, Private Client Services - Family Office

Miami, FL • On-site

Alvarez and Marsal
Business Management Consulting • 5 - 10K employees

Full-time

Medical, Life, Retirement, PTO

Re-posted 28 days ago


Alvarez & Marsal rating

7.2

Company rating: 7.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

We’re currently growing Our Private Client Services (PCS) practice. PCS works with private companies, their owners, and other domestic and international high net worth individuals, serving as their advisor, advocate, teammate and partner. We are dedicated to helping our clients achieve their long-term goals by delivering highly personalized solutions that suit their unique needs. Due to our tremendous growth, we're seeking a Director to join our team.

How you will contribute

As a Director within Private Client Services, you will:

  • Provide multiple clients with a variety of accounting and support services including but not limited to the following:
    • Responsible for the review and oversight of accounting processes, i.e. timely posting of all financial transactions to G/L, maintain the general ledger, generate & post all journal entries, coordinate monthly close, and prepare financial reports
    • Oversee and manage the accounting functions for specific families that includes; accounts payables, ensuring accurate, authorized invoices and payments are processed in a timely manner
    • Review and analyze financial information to prepare entries to accounts, such as general ledger accounts and documenting business transactions
    • Manage and reconcile bank accounts
    • Reconcile various expenses and intercompany accounts
    • Prepare monthly/quarterly financial packages for clients with related work papers
    • Assist in preparation of annual tax package and supporting documents
  • Establish, modify, document, and coordinate implementation of accounting and accounting control procedures
  • Develop trusted relationships with and collaborate with clients to compile project information and resolve issues
  • Manage risk, resources, staffing and financial performance for multiple engagements at once including billing, collections and project budgets
  • Identify key tax issues and accurately quantify the impact to in a clear, concise, and thoughtful analysis
  • Build client relationships and demonstrate a working knowledge of client businesses
  • Conduct day-to-day management of accounts to ensure delivery of timely and accurate work product
  • Supervise, develop, mentor, and motivate our Associates, Senior Associates and Managers by actively participating in their advancement through on-the-job training, providing performance feedback, counseling, and fostering our team-based atmosphere
  • Manage workload and deadlines for Associates, Senior Associates, and Managers with a focus on quality, efficiency, and effectiveness of the project teams
  • Demonstrate commitment and desired behaviors while working with others that have diverse experiences, skills and perspectives
  • Regularly supports business development efforts. Sees opportunities for add on work, thought leadership, new client pitches, and optimizing the compliance process

Qualifications:

  • Bachelor’s degree in Accounting
  • 5 + years’ of relevant experience; Private Client Services/Family Office/High Net Worth accounting experience strongly preferred
  • CPA
  • High level of integrity and respect for the confidential nature of the information our Private Client Services Group is privy to
  • Prior proven experience leading others while managing multiple work streams
  • Demonstrated success as a trusted tax and business advisor: building relationships, identifying and addressing client needs, and delivering high quality deliverables
  • Passion for training and mentoring staff
  • Excellent verbal and written communication skills, with the ability to establish credibility and influence clients
  • Excellent research, writing, and analytical skills
  • Advanced user of all Microsoft Office products (with an emphasis on Excel)
  • Strong knowledge and experience in QuickBooks
  • Ability to simultaneously work on several projects and effectively manage deadlines
  • High motivation to learn and grow and actively identify trends and new ideas for enhancing solutions and approaches
  • Detail-oriented and possess strong organizational skills
  • Bilingual, a plus

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.

The salary range is $130,000 - $175,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.

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