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Director Client Services Operations Jobs in Boca Raton, FL

iQuor

Director Client Services

Fort Lauderdale, FL · On-site

Skills Requirements: * 8-10 years of work-related experience, coaching and developing people in an environment focused on service quality and operations. * Prior experience managing client service ...

Sodexo

Senior Director, Client Success

Fort Lauderdale, FL · On-site +1

$156K - $202K/yr

Oversees area of responsibility, directing the responsibilities of employees. Holds management ... operations, customer success, account leadership, or client service roles. What we offer ...

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Director Client Services Operations information

See Boca Raton, FL salary details

$32.3K

$102.2K

$170.3K

How much do director client services operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director client services operations in Boca Raton, FL is $102,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $128,600.00 per year, depending on experience, location, and employer.

What does a director of client services operations do?

A Director of Client Services Operations oversees the delivery and quality of services provided to clients, ensuring that operations run efficiently and meet client expectations. They manage teams, streamline processes, and implement strategies to enhance client satisfaction and retention. This role often involves collaborating with other departments, analyzing performance metrics, and addressing any issues that arise in service delivery. Ultimately, they are responsible for maintaining strong client relationships and supporting business growth through operational excellence.

What are the key skills and qualifications needed to thrive as a director of client services operations?

To thrive as a Director of Client Services Operations, you need expertise in client relationship management, operational strategy, and business process optimization, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, along with relevant certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help you motivate teams and build lasting client partnerships. These skills and qualities are crucial for ensuring high-quality service delivery, operational efficiency, and sustained client satisfaction.

What are the primary challenges faced by a director of client services operations when managing cross-functional teams?

A Director of Client Services Operations often navigates the complexities of coordinating across multiple departments, such as sales, support, and product development. Balancing competing priorities, aligning diverse teams with client objectives, and ensuring seamless communication can be challenging. Success in this role typically requires proactive problem-solving, strong leadership, and the ability to foster collaboration among team members with varied expertise. Additionally, adapting processes to meet evolving client needs and industry standards is crucial for maintaining high service quality.

What are the most commonly searched types of Client Services Operations jobs in Boca Raton, FL?

The most popular types of Client Services Operations jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Director Client Services Operations jobs?

Cities near Boca Raton, FL with the most Director Client Services Operations job openings:

Director Client Services

Fort Lauderdale, FL • On-site

iQuor
See more jobs at iQuorexternal

Full-time

Re-posted 5 days ago

Job description

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Job Summary:
Leads a cross-capability teams to deliver and sell solid thinking and powerful ideas that meet client objectives.
Responsibilities:
  • Leads cross-capability teams to deliver and sells solid thinking and powerful ideas that meet client objectives.
  • Serves as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of CPGA, performance and media campaigns.
  • Plays a primary role in orchestrating materials development for new-opportunity pitches (both on current and potential clients).
  • Develops team members by coaching, training and identifying areas for growth.
  • Partners with Senior Leadership to set goals and plan for future fiscal years.
  • Performs other duties as assigned.

Skills Requirements:
  • 8-10 years of work-related experience, coaching and developing people in an environment focused on service quality and operations.
  • Prior experience managing client service teams
  • Ability to organize, manage and prioritize work of the client service team
  • Excellent communicator
  • Proficiency in Microsoft Office solutions.

Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Master's Degree preferred.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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