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Director Client Relations Jobs in Baltimore, MD (NOW HIRING)

T Rowe Price

Corporate Relations Associate

Baltimore, MD · Hybrid

$39K - $49K/yr

Role Summary The Corporate Relations Associate is a partner to internal Corporate Relations ... Self-directed and able to perform assignments independently * Thrives in a fluid work environment

Planit

Director, PR

Baltimore, MD · Hybrid

Description SUMMARY The PR Director leads integrated public relations strategy and execution across Planit's B2B client roster, ensuring campaigns directly support long-term business goals and ...

Planit Advertising, Inc.

Director, PR

Baltimore, MD · On-site

Job Type Full-time Description SUMMARY The PR Director leads integrated public relations strategy and execution across Planit's B2B client roster, ensuring campaigns directly support long-term ...

Pwc

Oracle HCM Director

Baltimore, MD · On-site

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

Pwc

Asset & Wealth Management Tax Director

Baltimore, MD · On-site

$150K - $438K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... client relations. Translating the vision, you set the tone and inspire others to follow. Your role ...

associated

Director of Investor Relations

Baltimore, MD · Hybrid

$100K/yr

Director of Investor Relations Position Summary The Associated is seeking a Director of Investor ... client relationships, overseeing investment activity, and ensuring the effective execution of ...

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Director Client Relations information

See Baltimore, MD salary details

$52.2K

$145.2K

$245.4K

How much do director client relations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director client relations in Baltimore, MD is $145,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,900.00 and $193,800.00 per year, depending on experience, location, and employer.

What is a director client relations?

A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.

What are the key skills and qualifications needed to thrive as a director client relations?

To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.

What are some common challenges faced by directors of client relations, and how are they addressed?

Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.

What are the most commonly searched types of Client Relations jobs in Baltimore, MD?

The most popular types of Client Relations jobs in Baltimore, MD are:

What job categories do people searching Director Client Relations jobs in Baltimore, MD look for?

The top searched job categories for Director Client Relations jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Director Client Relations jobs?

Cities near Baltimore, MD with the most Director Client Relations job openings:

Director Client Relations jobs near you
Infographic showing various Director Client Relations job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $145,184 per year, or $69.8 per hour.

Client Relations Coordinator

Strategic Factory

Owings Mills, MD • On-site

$19 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Responds to all incoming inquiries from various channels with urgency and enthusiasm

  • Performs research and evaluation of potential clients using tools like LinkedIn, Google, Credit.net, and company websites

  • Conducts high-volume outbound calls to prospective clients, qualifies potential business opportunities, and schedules meetings for Account Executives

Job description

Description:

Position Summary

While working as a Client Relations Coordinator you will be tasked with fulfilling duties and performing tasks related to House Account prospects and customer needs, front-end discovery to traffic RFQ opportunities to subject matter experts, researching and responding to customer inquiries, CRM management, and re-engagement outreach of inactive customers. In this role, you will also focus on outbound prospecting, generating new business opportunities, and setting up appointments for Account Executives.


Essential Duties & Responsibilities

  • Responds to all incoming inquiries from the organization’s main phone line, general email, website form fills, walk-in traffic and referrals with urgency and enthusiasm
  • Performs investigative activities using tools such as LinkedIn, Google, Credit.net, Business Website to evaluate client potential and evaluate for “WOW” ideal customer profile
  • Gathers intelligence through our front-end discovery process during initial contact to include referral source, contact information, company information, project information, budget, and due date to ensure a Sales Qualified Lead
  • Ensures client data is reflected accurately in EPMS
  • Research in our ERP and responds to customer inquiries in support of the Sales team, including but not limited to, job progress, tracking information, and directing requests to the correct internal stakeholder
  • Conducts high-volume outbound calls to prospective clients (cold calling) 
  • Identifies and qualifies potential business opportunities  
  • Schedules meetings and hands off qualified leads to Account Executives  
  • Maintains accurate records of outreach and activities in CRM systems  
  • Follows up consistently with prospects to nurture interest  
  • Meets or exceeds daily, weekly, and monthly activity and performance goals  
  • Collaborates with the sales team to refine messaging and outreach strategies 
  • Re-engages inactive customers through a systematized list of leads provided in ERP system.
  • Works with Director of Sales to identify and assign WOW customers to AM/AEs
  • Other duties as assigned
Requirements:

Qualifications


Education and/or Experience

  • High school diploma is required, but bachelor’s degree in business, Marketing, Psychology, Communications, or related field is preferred. 
  • 1 year of relevant experience in customer service, sales, or administrative functions is required, but 2-3 years of relevant experience is preferred. 

Computer Skills

  • Proficiency in the MS Office suite, especially Outlook and Excel, is required
  • Prior experience utilizing a CRM, or the ability to gain proficiency in this technology within 30 days is required

Other Qualifications

  • Ability to pass a background check 
  • Ability to write effective correspondence to customers and coworkers
  • Ability to leverage internet/tools for research and evaluation of potential and current clients 
  • Mathematical abilities required by this job include reading a ruler, calculating simple costs, and other basic mathematical skills

Job Competencies

  • Strong attention to detail 
  • Excellent communication skills and strong phone presence
  • Committed to company mission and values 
  • Flexible and willing to adapt to change 
  • Able to maintain professional composure while managing competing priorities 


Physical Demands and Work Environment


Physical demands

  • While performing the duties of this job, one is frequently required to sit a desk and work on computer desktops. 

Work environment

  • While performing the duties of this job, the associate is regularly exposed to noise typical of an office environment such as printers, computers, and phones operating. 


Why Work for Strategic Factory?

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that’s poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health care, 401k, vacation and sick time, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.


Strategic Factory is an Equal Opportunity Employer