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Director Client Relations Jobs in Ohio (NOW HIRING)

Tremco CPG Inc.

Client Relations Specialist

Beachwood, OH · On-site

$56K - $66K/yr

The Client Relations Specialist serves as the liaison with the company's customers, developing ... Ability to be self-directed and motivated * Ability to work at a focused and continuous pace The ...

Bobb Says Yes

Client Relations Representative

Columbus, OH · On-site

$45K - $60K/yr

Client Relations Specialist Job Responsibilities: * Receive inbound calls and internet leads from ... Gather and track all guest data as directed and accurately enter this information into the CRM. * ...

Area Temps

Domestic Relations Attorney

Rocky River, OH · On-site

$38.50/hr

A legal office is seeking a Domestic Relations Attorney to join their firm. Work hours are Monday ... client companies, either through a direct hire or after successfully completing an initial ...

Pwc

Oracle HCM Director

Columbus, OH · On-site

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

Pwc

Oracle HCM Director

Toledo, OH · On-site

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

Pwc

Oracle HCM Director

Cleveland, OH · On-site

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

Pwc

Oracle HCM Director

Cincinnati, OH

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

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Director Client Relations information

What is a director client relations?

A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.

What are the key skills and qualifications needed to thrive as a director client relations?

To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.

What are some common challenges faced by directors of client relations, and how are they addressed?

Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.

What are the most commonly searched types of Client Relations jobs in Ohio?

The most popular types of Client Relations jobs in Ohio are:

What job categories do people searching Director Client Relations jobs in Ohio look for?

The top searched job categories for Director Client Relations jobs in Ohio are:

What cities in Ohio are hiring for Director Client Relations jobs?

Cities in Ohio with the most Director Client Relations job openings:

Director Client Relations jobs near you
Infographic showing various Director Client Relations job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Client Relations Specialist

Tremco Construction

Beachwood, OH • On-site

$56K - $66K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

General Purpose of Position:

The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.

Duties and Responsibilities:

  • Ensure both the company and clients adhere to contract / specs 
  • Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
  • Maintain up-to-date knowledge of company products and services
  • Effectively provide client support and communication
  • Facilitate inter departmental communication to provide effective client support
  • Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
  • Assist sales team with identifying opportunities to up-sell / cross sell services and products
  • Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
  • Liaise between customers, contractors, sales reps and appropriate personnel
  • Interacts with customers including contractors to provide support and information on an assigned product or service
  • Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
  • Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
  • Be familiar with other product and services to support staff of Client Relation Specialists
  • Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
  • Performs other related duties as assigned
  • Collaborate with regional sales resources to improve their customer service experience
  • Escalate issues or situations as appropriate
  • Understand contractor, sales representative and customer perspectives to improve their order experience
  • Build relationships directly with contractors, sales representatives, customers and internal staff

Experience and Education:

  • 1 to 2 years experience and/or training in this type of work
  • High School Diploma or GED
  • Strong verbal and excellent written communication skills; strong attention to detail
  • Excellent time management skills
  • Excellent customer service skills
  • Ability to develop working relationships at multiple levels of the organization
  • Collaborative team player with the ability to build consensus
  • Proficient with Microsoft Office Suite and SAP
  • Ability to handle change and ambiguity
  • Effective in a fast paced environment
  • Ability to be self-directed and motivated
  • Ability to work at a focused and continuous pace

The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Benefits:

Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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