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Director Client Engagement Jobs in Orlando, FL (NOW HIRING)

BNY

Director, Client Service Executive

Lake Mary, FL · On-site

Director, Client Service Executive At BNY, our culture allows us to run our company better and ... expand engagement opportunities. * Monitor and assess client health through regular reviews ...

BNY

Director, Client Service Executive

Lake Mary, FL · On-site

Description for Internal Candidates Director, Client Service Executive At BNY, our culture allows ... expand engagement opportunities. * Monitor and assess client health through regular reviews ...

CFGI

Managing Director

Orlando, FL · On-site

As a Managing Director, you will take ownership of client relationships, drive engagement success, and play a pivotal role in the firm's business development and growth strategies. Take ownership of ...

CFGI

Managing Director

Orlando, FL · On-site

As a Managing Director, you will take ownership of client relationships, drive engagement success, and play a pivotal role in the firm's business development and growth strategies. Take ownership of ...

CFGI

Managing Director

Orlando, FL

As a Managing Director, you will take ownership of client relationships, drive engagement success, and play a pivotal role in the firm's business development and growth strategies. Take ownership of ...

CEI

Client Delivery Partner - Disney

Orlando, FL

W2 Direct Hire / Full Time Compensation : Competitive pay (Salary) | Benefits available ( optional ... The role operates at the intersection of client engagement, delivery leadership, operational ...

Garver

Transportation Regional Director

Orlando, FL · On-site

... and client engagement. Key Responsibilities Marketing & Client Relations * Develop and execute a growth plan for expansion of transportation services throughout the southeast region of the United ...

Tapestry

Regional Medical Director

Orlando, FL · Remote

Sales and Client Engagement * Serve as a clinical representative in sales meetings, strategic ... director capacity; prior experience in post-acute, long-term care, or telemedicine strongly ...

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Director Client Engagement information

See Orlando, FL salary details

$30.8K

$85.5K

$171.3K

How much do director client engagement jobs pay per year?

As of May 28, 2026, the average yearly pay for director client engagement in Orlando, FL is $85,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $102,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Client Engagement, and why are they important?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What are the main challenges a Director of Client Engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What does a Director of Client Engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.

What does a client engagement director do?

A client engagement director oversees relationships with clients to ensure satisfaction and retention. They develop strategies to improve client experience, coordinate with internal teams, and often use customer relationship management (CRM) tools. Strong communication, leadership, and industry knowledge are essential for success in this role.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What job categories do people searching Director Client Engagement jobs in Orlando, FL look for? The top searched job categories for Director Client Engagement jobs in Orlando, FL are:
What cities near Orlando, FL are hiring for Director Client Engagement jobs? Cities near Orlando, FL with the most Director Client Engagement job openings:
Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in Orlando, FL as of May 2026, with employment types broken down into 2% As Needed, 66% Full Time, 19% Part Time, 2% Temporary, and 11% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $85,510 per year, or $41.1 per hour.

Director, Client Service Executive

BNY

Lake Mary, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Director, Client Service Executive 

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Director, Client Service Executive to join our Corporate Trust team. This role is located in Lake Mary, FL or Pittsburgh, PA.

What we do:

BNY's Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions.  We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications.  Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations.  Our clients include corporations, municipalities, financial institutions, and governments worldwide.  Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.  

Summary: Seeking an experienced Client Service Executive with 10-15 years in client relationships and Corporate Trust, focused on outstanding client service, retention, and long-term success.   Known for a client-obsessed approach, fostering trusted partnerships, and aligning service delivery with strategic client goals. 

Key Responsibilities:

  • Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
  • Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
  • Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
  • Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
  • Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
  • Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
  • Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
  • Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills & Qualifications:

  • 10-15 years of client service or relationship management experience in the Corporate Trust or related financial services industry with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred.
  • Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred. 
  • Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
  • Exceptional communication, negotiation, and problem-solving skills.
  • Strategic mindset with the ability to analyze client health metrics and translate insights into action.
  • Deep understanding of Corporate Trust products, market dynamics, and operational processes.
  • Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.

Core Competencies:

  • Client Advocacy
  • Relationship Management and/or Service Management
  • Problem Resolution
  • Strategic Planning
  • Risk & Compliance Awareness
  • Cross-Functional Collaboration


At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here's a few of our recent awards: 

  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here's a few of our recent awards:

  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

    Our Benefits and Rewards:

    BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

    BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

    Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

    Apply