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Director Client Engagement Jobs in Jacksonville, FL

FIS

Director, Client Success

Jacksonville, FL

What you will be doing As the Client Success Director you will lead Client Success for Community and Credit Union core banking clients, combining executive-level client engagement with hands-on ...

Garver

Transportation Regional Director

Jacksonville, FL · On-site

... and client engagement. Key Responsibilities Marketing & Client Relations * Develop and execute a growth plan for expansion of transportation services throughout the southeast region of the United ...

Garver

Transportation Regional Director

Jacksonville, FL · On-site

... and client engagement. Key Responsibilities Marketing & Client Relations * Develop and execute a growth plan for expansion of transportation services throughout the southeast region of the United ...

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Director Client Engagement information

See Jacksonville, FL salary details

$30.6K

$84.9K

$170K

How much do director client engagement jobs pay per year?

As of May 28, 2026, the average yearly pay for director client engagement in Jacksonville, FL is $84,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $101,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Client Engagement, and why are they important?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What are the main challenges a Director of Client Engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What does a Director of Client Engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.

What does a client engagement director do?

A client engagement director oversees relationships with clients to ensure satisfaction and retention. They develop strategies to improve client experience, coordinate with internal teams, and often use customer relationship management (CRM) tools. Strong communication, leadership, and industry knowledge are essential for success in this role.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Engagement jobs in Jacksonville, FL? The most popular types of Client Engagement jobs in Jacksonville, FL are:
What job categories do people searching Director Client Engagement jobs in Jacksonville, FL look for? The top searched job categories for Director Client Engagement jobs in Jacksonville, FL are:
What cities near Jacksonville, FL are hiring for Director Client Engagement jobs? Cities near Jacksonville, FL with the most Director Client Engagement job openings:
Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in Jacksonville, FL as of May 2026, with employment types broken down into 2% As Needed, 68% Full Time, 17% Part Time, 2% Temporary, and 11% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $84,873 per year, or $40.8 per hour.
Director, Client Success

Director, Client Success

Worldpay, Inc.

Jacksonville, FL

Full-time

Posted 7 days ago

Job description

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is a leading global provider of technology solutions for banks, capital markets firms and corporates. The company has over 50,000 people around the world who are dedicated to advancing the way the world pays, banks, and invests. FIS helps their clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers.

FIS' Client Office, encompassing Client Servicing, Support, Implementation & Professional Services is a best in-class organization, delivering client excellence and underpinning the success of our customers and FIS. Executing on our client promise includes consistent account servicing, proactive product adoption, and efficient client support models, delivering a modern technology enabled first class experience.

What you will be doing

As the Client Success Director you will lead Client Success for Community and Credit Union core banking clients, combining executive-level client engagement with hands-on leadership of a CSM team. You will be accountable for setting strategy, driving operational and commercial performance, and ensuring consistent, high-quality client outcomes.

Lead, mentor and develop a team of approximately 10-12 Client Success Managers acting as primary relationship owners and escalation points for Community and Credit Union core banking clients.
Define and execute a client success strategy anchored in Community and Credit Union cores (e.g., Horizon, Affinity Edge), delivering operational excellence, client satisfaction, and value realisation.
Own senior client relationships, engaging regularly with executive stakeholders to manage strategic priorities, complex escalations, and transformational initiatives.
Drive strong commercial discipline across the Client Success organisation, including retention, revenue protection, and close collaboration with Sales and Solution teams on growth opportunities.
Act as solution-level leader for Community and Credit Union cores, providing direction on client adoption, service models, and solution evolution.

What you bring

Proven leadership experience managing and developing individual contributors in client-facing or customer success environments, with a strong focus on coaching and mentoring.
Significant experience within banking or core banking ecosystems, gained in fintech or in-house banking roles.
Strong executive presence with the ability to lead senior internal and external stakeholder conversations and influence outcomes.
Solid operational and commercial acumen, with experience driving client satisfaction, retention, and growth in regulated environments.
Adaptability and resilience to operate across strategic, operational, and transformational priorities.

Added bonus if you have

Experience supporting or leading transformation initiatives from a Solutions or Platform perspective.
Salesforce or comparable CRM experience.
Direct exposure to Community Banking or Credit Union client segments across core platforms.

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A variety of career development tools, resources and opportunities
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A work environment built on collaboration, flexibility and respect

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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