Director Business Transformation Jobs in Rochester, NY

Sr Director, Business Solution Architecture – Location: New York, New York, Department: Starr Technology Group.

The Senior Director, Business Solution Architecture is a senior‑level, business‑facing role responsible for architecting end‑to‑end solutions for new and evolving commercial insurance products. This role provides holistic ownership of functional and workflow solutioning – from the initial concept to operational delivery – and works closely with business and product partners to define, design, and document business requirements, user journeys, and detailed workflows. You will lead the creation of integrated experiences for all key stakeholders, including Underwriters (UWs), Underwriting Assistants (UAs), and other business users, ensuring seamless flow from submission through bind, issue, and post‑bind processes. You will focus on deeply understanding business needs and translating them into actionable features, user stories, and process flows, including building product models and hierarchies, underwriting rules, rating algorithms, form inference / attachment conditions, and transactional activities – forming the backbone of our insurance platform development. This is a strategic and hands‑on business architecture role, directly shaping the vision, structure, and implementation of best‑in‑class commercial insurance products.

• Design and own end‑to‑end functional workflows for new commercial insurance products, capturing all business activities (submission, pre‑bind, bind, issue, post‑bind, endorsements, renewals, etc.).
• Collaborate with business, product, and operations teams to elicit business requirements, define user needs, and document user journeys and transactional flows.
• Translate business requirements into clear, actionable features, user stories, acceptance criteria, and comprehensive business process documentation for development teams.
• Serve as the principal business architect and liaison between product owners, business leaders, and technology teams to align business priorities, solution scope, and delivery.
• Lead cross‑functional workshops and requirement gathering sessions, fostering collaboration and consensus around solution design and workflow optimization.
• Advocate for user‑centered solutions that simplify, streamline, and enhance overall experience for internal business users, UWs, UAs, and related stakeholders.
• Develop business architecture artifacts—process flows, workflow diagrams, wireframes (functional), and requirements templates—to guide solution development.
• Specify requirements for integrated platform capabilities, such as rating components, form design and attachment, document management, and activity tracking—ensuring each stage of the product lifecycle is clearly defined and aligned to business needs.
• Ensure solutions are designed to be scalable, maintainable, and compliant with industry standards and internal policies.
• Provide domain expertise and functional guidance throughout all phases of the SDLC, engaging with business analysts, system analysts, product managers, and QA.
• Validate and prioritize requirements for system enhancements, new product features, and workflow improvements.
• Maintain governance over requirements quality, solution alignment, and business architecture best practices.
• Champion ongoing improvement in solutioning, documentation standards, and requirements management processes.
• Stay informed about emerging trends, regulatory changes, and evolving best practices.

• Bachelor’s or Master’s degree in Business, Finance, Information Systems, or relevant discipline.
• 12+ years of experience in insurance business analysis, solution architecture, or product development, with deep hands‑on exposure to commercial P&C insurance products.
• Significant experience with building and maintaining ISO/NCCI products including General Liability, Commercial Auto, Property and Workers Comp.
• Demonstrated expertise in designing and documenting insurance workflows, business requirements, and functional solutions for policy administration platforms.
• Proven ability to translate complex business needs into structured user stories, features, process flows, and solution artifacts consumable by delivery teams.
• Strong leadership in cross‑functional stakeholder management, consensus‑building, and collaborative solution design.
• Exceptional written and verbal communication skills tailored to senior business and technical audiences.
• Experience supporting new product launches or large‑scale platform transformations within the insurance industry.
• Familiarity with SDLC, Agile, and other project management methodologies as applied to requirements and business solutioning.
• Knowledge of commercial insurance business processes (underwriting, rating, policy management, billing, compliance).
• Experience with successful delivery of end‑to‑end business workflows and functional solutions for commercial insurance product launches or platform enhancements.
• Enhanced user and operational experience for internal insurance stakeholders, as measured by workflow efficiency, adoption, and business outcome.
• Experience with establishing and maintaining industry‑leading documentation and solutioning standards, serving as a model for future product initiatives.

Starr is an equal‑opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.