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Director Aldi Customer Service Jobs (NOW HIRING)

TRIDENT SOLUTIONS

Director Customer Service

Sherman, TX · On-site

$120 - $150/hr

Director of Customer Service Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

Director- Customer Service FLSA Status: Exempt Location: Corporate Job Family: Customer Service Reports to: Vice President- Supply Chain Career Track/Level: M5 Job Summary: The Customer Service ...

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Director Aldi Customer Service information

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$39K

$123.3K

$196.5K

How much do director aldi customer service jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director aldi customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Aldi Customer Service vs Customer Service Manager?

AspectDirector Aldi Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, manages multiple teams, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsTypically requires leadership experience, relevant certifications, and industry knowledgeCustomer service experience, leadership skills, often a relevant degree or certification
Work EnvironmentCorporate office, strategic planning, high-level decision makingRetail stores or call centers, direct team supervision
Industry UsageCommon in large retail chains like Aldi, focusing on policy and strategyCommon in retail and service industries, focusing on daily operations

The main difference is that the Director Aldi Customer Service focuses on strategic leadership and policy development across the organization, while the Customer Service Manager handles daily operations and team management. Both roles require customer service experience, but the director role involves higher-level planning and decision-making.

More about Director Aldi Customer Service jobs

What cities are hiring for Director Aldi Customer Service jobs?

Cities with the most Director Aldi Customer Service job openings:

What are the most commonly searched types of Aldi Customer Service jobs?

The most popular types of Aldi Customer Service jobs are:

What states have the most Director Aldi Customer Service jobs?

States with the most job openings for Director Aldi Customer Service jobs include:

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Director Aldi Customer Service jobs near you
Infographic showing various Director Aldi Customer Service job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director Customer Service

TRIDENT SOLUTIONS

Sherman, TX • On-site

$120 - $150/hr

Other

Posted 8 days ago

Job description

Job DetailsJob Location: EWH - Sherman, TX 75090 Position Type: Full Time Title: Director of Customer Service

Position Description:

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy, structure, and operating standards for the team while driving continuous improvement in service levels, responsiveness, and customer satisfaction. The Director will be a key leader in shaping the customer experience and ensuring our company is recognized as “easy to do business with.

This position is located in Plano and involves weekly travel to our Sherman facility.

Key Responsibilities

Leadership & Team Development

  • Lead, coach, and inspire a customer service team of 20+ representatives, supervisors, and support staff.
  • Establish clear goals, KPIs, and accountability across the team.
  • Drive employee engagement, retention, and professional development.

Customer Experience

  • Own the customer service strategy and ensure best-in-class customer interactions across phone, email, portal, and other channels.
  • Monitor and improve response times and resolution rates
  • Act as an escalation point for complex customer issues and ensure quick resolution.

Operational Excellence

  • Develop and implement policies, processes, and technology tools that increase efficiency and improve the customer experience.
  • Collaborate cross-functionally with Sales, Supply Chain, and Operations to streamline order fulfillment, billing, and product/service support.
  • Implement reporting and dashboards to track performance against SLAs and customer expectations.

Strategy & Continuous Improvement

  • Drive a culture of “finding a better way every day” with a focus on lean process improvement and eliminating inefficiencies.
  • Identify and implement digital tools (CRM, AI/automation, self-service portals) to improve responsiveness and scalability.
  • Contribute to customer-centric initiatives that support revenue growth and customer loyalty.
QualificationsKey Competencies
  • Strategic thinker who can align customer service with business growth goals.
  • Data-driven decision maker who uses metrics to drive performance.
  • Strong change leader, able to drive adoption of new processes and tools.
  • Customer-first mindset with high energy and passion for service excellence.
  • Collaborative leader with the ability to influence across functions.
Qualifications
  • Bachelor’s degree preferred
  • 10+ years of progressive experience in customer service or customer operations, with at least 5 years in a leadership role.
  • Proven experience leading a team of 20+ in a B2B environment, ideally industrial or manufacturing-related.
  • Strong track record of improving customer satisfaction and operational KPIs.
  • Excellent communication, leadership, and problem-solving skills.
  • Experience with CRM systems (Salesforce preferred) and customer service technology platforms (Service Cloud preferred).
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