Director Aldi Customer Service Jobs (NOW HIRING)

ALDI is seeking motivated and ambitious individuals to join our District Manager Trainee (DMT) program. Over an intensive 44-week training period, you will gain comprehensive knowledge and hands‑on experience preparing you to take on responsibility for overseeing multiple ALDI stores. As a district manager, you will work closely with store managers to ensure exceptional customer service, foster a positive employee working environment, drive operational excellence, and accelerate sales growth. With ALDI's rapid expansion across the United States, this is a unique opportunity to grow professionally with a market leader that values simplicity, consistency, and responsibility. Join us and build a rewarding career with a company that provides comprehensive training, career advancement opportunities, competitive compensation, and a supportive team environment.

Greater Phoenix Area

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Position Type: Full‑Time

Starting Salary: $105,000
Signing Bonus: $5,000
Salary Increases: Year 2 $120,000 | Year 3 - $130,000 | Year 4 - $140,000

Duties and Responsibilities:

Must be able to perform duties with or without reasonable accommodation.

• Communicates job responsibilities and performance expectations to store management to ensure desired results; leads and develops store management personnel.
• Leads, develops, and supervises the assigned store manager team to develop sales, engage our teams, satisfy our customers, and achieve consistent high performance.
• Supports store management in fostering a positive working environment and sense of teamwork among direct and personnel reports.
• Develops and implements action plans using company‑provided resources to improve operating results.
• Works with the store manager to recruit, select, promote and determine store assignments for personnel reports to ensure proper and adequate staffing of each location within the district.
• Confers with direct reports regarding advancement, discipline or termination of personnel.
• Trains and develops direct reports to ensure personnel reports achieve their maximum professional potential, using company‑provided training materials.
• Observes and evaluates store employees’ work performance and collaborates with the store manager to provide feedback and coaching as appropriate.
• Collaborates with store manager to oversee the appropriate resolution of escalated employee and customer concerns.
• Understands and oversees execution of the overarching company strategy while communicating and modeling the core values of the organization.
• Communicates, cooperates and interacts effectively with all levels of ALDI employees, customers, third‑party vendors and business partners.
• Reviews, investigates and resolves issues that arise within the district to minimize potential liability for the division and the company.
• Oversees and ensures store managements’ compliance with established policies and procedures within the district, as well as applicable federal, state and local regulations.
• Ensures store managers are appropriately coaching store personnel to comply with company customer service guidelines and demonstrates appropriate interactions with customers and co‑workers. Resolves concerns from store personnel and customers, or refers such concerns to the director store operations as necessary.
• Models, communicates and supervises compliance with established policies and procedures.
• Ensures a safe working environment by supporting the store manager in identifying and supervising the resolution of hazards and equipment and ergonomic issues.
• Supervises adherence to company expense guidelines, inventory procedures, product handling, and cash handling policies and standard operating procedures to minimize losses and achieve financial targets. Takes action to address issues, as necessary.
• Ensures store managers effectively oversee personnel to maintain store zone standards and merchandising standards at all times.
• Supervises the achievement of store KPI results and takes action to develop and implement personnel and operational plans to achieve district goals and budgets.
• Plans and conducts meetings such as district weekly operations calls and monthly one‑to‑ones, training sessions and other company‑related events as communicated using company‑provided materials at the prescribed frequency.

• Bachelor’s Degree in Business or related field.

Knowledge/Skills/Abilities

• Ability to develop rapport, trust, and open communication that enhances the performance of direct reports.
• Ability to facilitate group involvement when conducting meetings.
• Develops and maintains positive relationships with internal and external parties.
• Ability to interpret and apply ALDI operating policies and procedures.
• Problem solving skills.
• Conflict management skills.
• Skill of negotiation to arrive at a satisfactory conclusion using compromise, persuasion, rationale and diplomacy.
• Knowledge of the organizational authority, interdependence of job duties, products, systems and services of the company.
• Ability to evaluate financial performance and apply such data to decision making.
• Skill of verbal and written communication including the ability to prepare written materials to meet purpose and audience.
• Ability to organize, prioritize and complete activities consistent with one’s personal and organizational needs to maximize the total time available.
• Ability to pay attention to detail.
• Ability to establish and execute plans and goals.
• Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention and separation.

• Domestic travel is required daily.
• District managers are provided with a company car. All travel expenses related to company car use will be covered by the company.

ALDI offers competitive wages and benefits, to all employees including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Discount Program

In addition, full‑time employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Up to 6 Weeks Paid Parental Leave at 100% of pay
• Up to 2 Weeks Paid Caregiver Leave at 100% of pay
• Short and Long‑Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

*Full‑time employees average 30 or more hours per week within an annual lookback period

**Benefits offered to full‑time and part‑time employees may vary by state

Click here to learn more about the benefits ALDI has to offer

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job‑related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.