Director Account Management Jobs in Santa Rosa, CA

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

As the Manager, Growth Strategy & Operations for Square's Global Account Management business, you will help design, execute, and scale the strategies and systems that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You'll focus on how Square grows with its existing customers, optimizing for retention, reducing churn, and driving expansion and multi-product adoption across regions, segments, and industries.

This is a builder's role at the intersection of growth strategy, revenue operations, and go-to-market engineering: you'll pair traditional strategy work with book building, coverage models, KPI frameworks, and performance analysis with a strong bias toward automation and AI. A meaningful part of your impact will come from streamlining and automating the operational engine behind Account Management.

You'll partner closely with our Account Management, Data Science, Data Engineering, CRM, and Product/Eng teams on AM-focused tools and analysis to turn strategy into scalable, well-instrumented systems. Success looks like clearer strategy, faster and more reliable operations, and Account Managers who spend more time with sellers and less time on manual work.

This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will report to the Director of Growth Strategy & Operations, Global Account Management.

• Growth and Retention Strategy
  • Help define and operationalize the Account Management strategy, with a primary focus on retention and churn reduction across segments and regions. This includes building and executing playbooks for key churn drivers.
  • Size opportunities and build the business cases that shape coverage models, book construction, and engagement plays for existing sellers.
  Revenue Operations & Performance Management
  • Build and maintain the operational cadence of the AM org: Book building and account assignment, pipeline hygiene, and rules of engagement.
  • Partner with Data Science and Finance to define KPIs and stand up dashboards and WBR/MBRs that run performance analysis and post-initiative impact reviews, translating complex data into clear narratives and actionable recommendations.
  Operational Automation & AI-Driven Experimentation
  • Streamline and automate the manual work that slows Account Management down: book building, Slack question triage, data enrichment, reporting, and routine workflows end to end.
  • Partner with CRM to build event-driven automations and AI agents across the GTM stack (e.g., Salesforce, Clay, and workflow tools).
  • Partner with Product/Eng to give Account Managers real-time visibility into seller health, churn risk, and expansion signals
  • Stay at the frontier of AI-native GTM tooling and bring proven new approaches into the team's playbook.
  Cross-Functional Execution & Program Management
  • Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management, driving clarity, alignment, and momentum.
  • Translate business goals into clear technical requirements and documentation (e.g., PRDs / BRDs), and partner with technical teams to deliver end-to-end programs on time and to spec.
  • Break large, multi-quarter initiatives into pilots and future iterations, managing the roadmap in collaboration with leadership and stakeholders.
  • Frame initiatives to secure buy-in from partner teams, define milestones, and keep programs moving in a fast-paced, ambiguous environment.

• 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally within SaaS, FinTech, or high-growth technology.
• A builder's bias toward action: You'd rather ship a working prototype and iterate than perfect a plan, and you're energized by a blank canvas.
• Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, n8n, or similar, and comfort connecting systems via APIs. You've shipped real automations, not just configured templates.
• Hands-on experience with Salesforce, Looker, and Snowflake (or equivalent CRM, data-visualization, and SQL / data-warehouse tools): Ability to pull data and translate into clear insights.
• Experience documenting cross-functional business and technical requirements (e.g., PRDs / BRDs) and partnering with technical teams to build and deliver end-to-end programs.
• Solid understanding of Account Management or GTM motions: Coverage models, segmentation, pipeline, and the levers behind retention and expansion.
• Excellent communication and stakeholder skills: You can influence senior partners without direct authority and keep cross-functional teams aligned.
• Comfort with ambiguity and a low-ego, ownership mindset: No task is too small, and you're motivated to build the operating system behind a world-class, customer-centric growth organization.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page