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Customer Account Manager Jobs in Santa Rosa, CA (NOW HIRING)

Eurostampa North America

ACCOUNT MANAGER

Napa, CA · On-site

$22 - $25/hr

Customer Service Manager Join our Team as Account Manager! Position Summary : As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong ...

Eurostampa

ACCOUNT MANAGER

Napa, CA

$22 - $25/hr

Customer Service Manager Join our Team as Account Manager! Position Summary : As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong ...

Eurostampa North America

ACCOUNT MANAGER

Napa, CA · On-site

$22 - $25/hr

Customer Service Manager Join our Team as Account Manager! Position Summary : As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong ...

Allied Universal

Account Manager

Santa Rosa, CA

$83K - $88K/yr

... customers we serve. Allied Universal ® is hiring an Account Manager. As an Account Manager, you ... are the driving force behind daily security operations, ensuring the safety and well-being of the ...

Allied Universal

Account Manager

Santa Rosa, CA · On-site

$83K - $88K/yr

... customers we serve. Allied Universal ® is hiring an Account Manager. As an Account Manager, you ... are the driving force behind daily security operations, ensuring the safety and well-being of the ...

LGC Group

Account Manager (Pacific Southwest)

Petaluma, CA · On-site +1

$107K/yr

Actively engage with customers (e.g., email, phone calls, in-person visits, etc) to qualify leads, convert prospects, follow-up on quotations and drive new sales; the account manager will accordingly ...

ABB

Group Account Manager

CA · Remote

$163K - $261K/yr

As the Group Account Manager, Meta - Data Center Segment, you will have the opportunity to develop ... Builds deep customer understanding to shape sales strategies, identify risks/opportunities, and ...

Block

Enterprise Account Manager, Retail

Bodega Bay, CA · On-site

You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients. The ideal candidate will have worked in account management, business ...

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Santa Rosa, CA

Customer Account Manager information

See Santa Rosa, CA salary details

$28.4K

$51.7K

$82K

How much do customer account manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer account manager in Santa Rosa, CA is $51,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Santa Rosa, CA?

The most popular types of Customer Account jobs in Santa Rosa, CA are:

What are popular job titles related to Customer Account Manager jobs in Santa Rosa, CA?

For Customer Account Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Account Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Account Manager jobs?

Cities near Santa Rosa, CA with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,748 per year, or $24.9 per hour.

Customer Account Specialist

Rohnert Park, CA • On-site

LEMO Group
See more jobs at LEMO Groupexternal

Full-time

Re-posted 17 days ago

Job description

Customer Account Specialist
Rohnert Park, CA, USA • Permanent contract • As soon as possible
Interface directly with customers, Reps, Distributors, LEMO Sales Team and various departments to manage and grow the direct sales
Responsibilities
  • Customer Relationship Management:
    Develops, nurtures, and maintains strong, professional relationships with customers and sales channels, including Sales Representatives and Distribution partners. Acts as a key point of contact for all customer-facing activities, ensuring a consistently high standard of service and support.
  • LEAD Generation and Territory Support:
    Actively supports sales efforts within assigned territory by identifying and pursuing new business opportunities. Works closely with Sales Managers to qualify leads, track progress, and contribute to the sales funnel with a proactive approach to pipeline growth.
  • Sales Channel & Rep Group Collaboration:
    Provides ongoing support to Distribution partners and Manufacturer's Rep Groups, ensuring alignment on customer needs, product availability, and strategic goals. Coordinates efforts with these partners to maximize coverage and responsiveness in the territory.
  • Quote Management & Follow-Up:
    Prepares, issues, and tracks formal quotations in a timely manner. Follows-up consistently with customers and sales channels to drive quote-to-order conversion, addressing any issues or concerns that may delay closure.
  • Order Processing & Documentation:
    Accurately processes sales orders, change orders, return material authorizations (RMAs), and expedite requests. Ensure proper documentation of all customer interactions and transactions within the CRM or designated databases.
  • Customer Account Support:
    Partners with the Finance department to maintain accurate customer account data. Assists in the collection of information for initial and subsequent credit evaluations. Help resolve any billing or account discrepancies in a timely and professional manner.
  • Forecasting and Demand Planning:
    Maintains an understanding of assigned accounts, actively monitors order trends and forecasts future demand. Prepare monthly forecast reports and identify potential risks or opportunities for discussion with the Sales Team.
  • Technical and Commercial Support: Responds to intermediate-level technical inquiries, product configurations, pricing, and delivery requests from customers and internal teams. Provides administrative and commercial guidance to the Sales Team to ensure accuracy and consistency.
  • Proactive Customer Engagement:
    Monitors customer activity and proactively communicates with accounts to ensure continuity of supply and preempt potential issues. Offers timely updates in the event of production delays, shipping changes, and or disruptions.
  • CRM and Sales Systems Updates:
    Utilizes CRM and Lead Management systems to document quotes, monitor activities, updates tasks in collaboration with assigned Sales personnel. Maintains accurate and update-to-date records of customer interactions and sales status.
  • New Product Introduction (NPI) Participation:
    Supports the introduction of new products by assisting in communication to customers, gathering feedback and helping position new offers in the market. Provides input to internal team members based on customer responses.
  • Solution-Oriented Problem Solving:
    Approaches customer and internal challenges with a problem-solving mindset. Strives to present viable solutions-focuses on resolution and customer satisfaction.
  • Reporting and Communication:
    Prepares periodic reports, summarizing customer activity, order status, and account health. Shares relevant insights with the Sales Team to drive strategic decision-making.
  • Additional Duties:
    Performs other related tasks assigned to support team and company objectives

Qualifications:
  • High school diploma or GED equivalent; AA degree preferred; technical background preferred
  • Five (5) years' experience performing Customer Service
  • Excellent written and verbal communication skills
  • Ability to work independently and also interface with all co-workers across departments
  • Well organized, pays attention to detail, and able to work with complex information
  • Excellent analysis, problem-solving, multi-tasking skills, time-management skills and follow through
  • Versatility, flexibility, and willingness to work within constantly changing priorities
  • Working knowledge of Microsoft Office Products, CRM/HubSpot and SharePoint or similar programs

We offer
  • The stability of an independent, dynamic, continuously successful Swiss group.
  • The motivation to participate in the creation of cutting-edge solutions renowned worldwide.
    The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training, company catering)
  • A working environment with equipment and infrastructure designed to help you to excel, progress and develop your skills.
  • The satisfaction of participating in the development of new interconnection solutions.

Are you interested in learning more about us? Please visit our Career or discover our history .
LEMO is a privately owned Swiss company, located in Sonoma County among the rolling hills of Northern California's wine county, centrally located just 45 minutes north of San Francisco.
LEMO is a global leader in the design and manufacture of precision custom connection solutions since 1946. Providing high-quality push-pull connectors that can be found in a variety of challenging application environments including medical, industrial control, test and measurement, broadcast/audio/video, and telecommunications. LEMO also provides cable assembly services, prototyping and custom designs.
LEMO requires an uncompromising commitment to QUALITY, EXCELLENCE, and INNOVATION. As such, we encourage and invest in each employee to promote responsibility, personal growth, and integrity.
We look forward to receiving your application
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Working at LEMO
Help us protect, save and bring people together, develop and share knowledge, optimise production and the use of natural resources. By helping to engineer, design, build, set up, distribute or sell our renowned interconnect solutions, you can play a vital role in revolutionary technologies on Earth and beyond. Regardless of the industry, our work is always about creating perfectly safe, high-performance connections for highly demanding and critical applications.
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