... Connor, Director, Customer Success As a Client Success Manager (CSM) at Absorb, you will play a ... Absorb Culture - Absorb LMS What you'll do: * Develop trusted, strategic relationships with a ...
... Connor, Director, Customer Success As a Client Success Manager (CSM) at Absorb, you will play a ... Absorb Culture - Absorb LMS What you'll do: * Develop trusted, strategic relationships with a ...
Your past experiences, advice, and your sales acumen will have a direct impact on Absorb's mission ... Absorb Culture - Absorb LMS What you'll do: * Build trust and strong business relationships with ...
Your past experiences, advice, and your sales acumen will have a direct impact on Absorb's mission ... Absorb Culture - Absorb LMS What you'll do: * Build trust and strong business relationships with ...
... Director of Account Management for US/Canada, you'll lead a high-performing team dedicated to ... Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude ...
... Director of Account Management for US/Canada, you'll lead a high-performing team dedicated to ... Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude ...
Your past experiences, advice, and your sales acumen will have a direct impact on Absorb's mission ... Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives ...
Your past experiences, advice, and your sales acumen will have a direct impact on Absorb's mission ... Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives ...
... Director, Technical & Professional Services Ready to shape the future of workplace learning? Join ... Complete hands-on configuration of Absorb LMS environments, including departments and roles ...
... Director, Technical & Professional Services Ready to shape the future of workplace learning? Join ... Complete hands-on configuration of Absorb LMS environments, including departments and roles ...
... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for ...
... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for ...
... Director to lead it. The reason is specific. When a system underperforms in the field, the cause ... Our technical training program and Absorb LMS for internal staff, independent representatives, and ...
Quick apply
... Director to lead it. The reason is specific. When a system underperforms in the field, the cause ... Our technical training program and Absorb LMS for internal staff, independent representatives, and ...
Manager, Employee Experience
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
GLP Research Scientist
North Rose, NY · On-site
Absorb LMS : Coordinate with Business Manager to ensure training compliance Team Leadership * Lead ... Maintain and update budgeting tools and financial tracking spreadsheets as directed * Support ...
Quick apply
GLP Research Scientist
North Rose, NY · On-site
Absorb LMS : Coordinate with Business Manager to ensure training compliance Team Leadership * Lead ... Maintain and update budgeting tools and financial tracking spreadsheets as directed * Support ...
Manager, Employee Experience
Manhattan, NY · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
Manhattan, NY · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
Boston, MA · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
Boston, MA · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
Manhattan, NY · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
Manhattan, NY · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
West Bloomfield, MI · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Manager, Employee Experience
West Bloomfield, MI · On-site
$90K - $105K/yr
Senior Director, Employee Experience SUPERVISION EXERCISED: None LOCATION: Anywhere ADL has an ... Microsoft 365 (Word, PowerPoint, Excel), Box, Asana, Absorb LMS, Canva, and other related systems.
Salesforce Engineer
Arlington, VA · Remote
... the Director of Digital Experience. * Support and maintain the platform's integrations over REST and SOAP APIs: Absorb LMS (SSO enrollment and completion sync), Stripe and Blackthorn payments ...
Quick apply
Salesforce Engineer
Arlington, VA · Remote
... the Director of Digital Experience. * Support and maintain the platform's integrations over REST and SOAP APIs: Absorb LMS (SSO enrollment and completion sync), Stripe and Blackthorn payments ...
Salesforce Engineer
Arlington, VA · On-site +1
... the Director of Digital Experience. * Support and maintain the platform's integrations over REST and SOAP APIs: Absorb LMS (SSO enrollment and completion sync), Stripe and Blackthorn payments ...
Salesforce Engineer
Arlington, VA · On-site +1
... the Director of Digital Experience. * Support and maintain the platform's integrations over REST and SOAP APIs: Absorb LMS (SSO enrollment and completion sync), Stripe and Blackthorn payments ...
Experience with LMS platforms (e.g., Absorb, Cornerstone) * Knowledge of SCORM standards and e ... Play a direct role in supporting patients through one of the most challenging times of their lives.
Experience with LMS platforms (e.g., Absorb, Cornerstone) * Knowledge of SCORM standards and e ... Play a direct role in supporting patients through one of the most challenging times of their lives.
Experience with LMS platforms (e.g., Absorb, Cornerstone) * Knowledge of SCORM standards and e ... Play a direct role in supporting patients through one of the most challenging times of their lives.
Experience with LMS platforms (e.g., Absorb, Cornerstone) * Knowledge of SCORM standards and e ... Play a direct role in supporting patients through one of the most challenging times of their lives.
Learning and Development Leader
Columbus, OH · On-site
$110 - $115/hr
Develop engaging multimedia training content (videos, LMS modules, workbooks, certifications) * Own and optimize our Learning Management System (Absorb preferred) * Align recruiting, onboarding, and ...
Learning and Development Leader
Columbus, OH · On-site
$110 - $115/hr
Develop engaging multimedia training content (videos, LMS modules, workbooks, certifications) * Own and optimize our Learning Management System (Absorb preferred) * Align recruiting, onboarding, and ...
Learning and Development Leader
Columbus, OH · On-site
Develop engaging multimedia training content (videos, LMS modules, workbooks, certifications) * Own and optimize our Learning Management System (Absorb preferred) * Align recruiting, onboarding, and ...
Quick apply
Learning and Development Leader
Columbus, OH · On-site
Develop engaging multimedia training content (videos, LMS modules, workbooks, certifications) * Own and optimize our Learning Management System (Absorb preferred) * Align recruiting, onboarding, and ...
Director Absorb Lms information
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Full-time
Medical, Dental, Retirement
Posted 4 days ago
Job description
"Our Customer Success team sits at the intersection of retention and growth. We don't measure ourselves on activity. We measure ourselves on outcomes. This team is trusted to operate commercially, think strategically, and do what it takes to move customers forward. It's not always clean or structured, and that's the point. The people who succeed here figure things out, push through complexity, and consistently deliver real value to customers." - Darren O'Connor, Director, Customer Success
As a Client Success Manager (CSM) at Absorb, you will play a dual impact role-owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner who understands how to build, scale, and measure learning programs that deliver meaningful business outcomes. We're looking for someone who brings deep Customer Success expertise paired with real-world Learning & Development program building experience, ideally gained within a B2B SaaS environment. In this role, you will guide clients in maximizing their LMS investment, translate L&D strategy into actionable product usage, and clearly demonstrate measurable ROI tied to Absorb LMS.
Interested in hearing more about Absorb? Listen here:
Absorb Culture - Absorb LMS
What you'll do:
What you'll bring:
Additional preferred qualifications:
Are you ready to become an Absorber?
What we offer:
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
As a Client Success Manager (CSM) at Absorb, you will play a dual impact role-owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner who understands how to build, scale, and measure learning programs that deliver meaningful business outcomes. We're looking for someone who brings deep Customer Success expertise paired with real-world Learning & Development program building experience, ideally gained within a B2B SaaS environment. In this role, you will guide clients in maximizing their LMS investment, translate L&D strategy into actionable product usage, and clearly demonstrate measurable ROI tied to Absorb LMS.
Interested in hearing more about Absorb? Listen here:
Absorb Culture - Absorb LMS
What you'll do:
- Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
- Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
- Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
- Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
- Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
- Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
- Identify and route upsell and expansion opportunities to the Account Management team.
- Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
- Maintain accurate client documentation within internal systems/tools.
What you'll bring:
- 4-6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
- Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
- Demonstrated ability to tie learning initiatives to measurable outcomes-customer engagement, program ROI, adoption metrics, or business KPIs.
- Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
- Comfort translating technical concepts into accessible explanations.
- Strong commercial and business acumen.
- Excellent time management and project management capabilities.
- Working understanding of SaaS, APIs, and core web technologies.
Additional preferred qualifications:
- Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk.
- Previous involvement in change management, enablement, or instructional design projects.
- Experience advising clients on LMS or L&D ecosystem best practices.
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We're united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.