POSITION SUMMARY Job Description: Responsible for being the liaison between Leech Lake Gaming and its current and potential new guests. Accept ownership for effectively satisfying guests requests & inquiries and assist in resolving guests complaints and issues. Keep customer satisfaction as the core of their behavior.
ESSENTIAL FUNCTIONS RESPONSIBILITIES: Manage large amounts of incoming calls in a timely manner. Follow communication scripts when handling different topics. Booking of hotel room reservations and upsell when opportunities arise.
Execute event and concert ticket sales. Coordinate RSVPs for marketing functions. Confirm requests for direct mail comped tickets.
Communicate with management regarding issues pertaining to their department. Correctly answer all questions regarding current and upcoming promotions & events Maintain weekly call log. Attends all mandatory meetings and training.
Maintains confidentiality at all times. Is sensitive to Native American Culture. Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe. Performs other duties as assigned. .