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Direct Line Cruises Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

Key West, FL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Annapolis, MD

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Wheeling, WV

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Boston, MA

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Alpena, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Astoria, OR

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Alton, IL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Florence, AL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Dover, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Alpena, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Belfast, ME · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

Florence, AL

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

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Direct Line Cruises information

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How much do direct line cruises jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for direct line cruises in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Direct Line Cruises vs Travel Agent?

AspectDirect Line CruisesTravel Agent
CredentialsCustomer service experience, cruise industry knowledgeTravel certifications, industry training
Work EnvironmentOffice, call center, online platformsOffice, client meetings, travel agencies
Employer & IndustryCruise lines, travel companiesTravel agencies, tour operators
Search & Comparison IntentBooking cruises, customer supportTravel planning, booking vacations

Direct Line Cruises primarily focuses on booking and customer support for cruise vacations, often working directly with cruise lines. Travel Agents offer broader travel planning services, including flights, hotels, and tours. While both roles involve travel industry knowledge, Direct Line Cruises specializes in cruises, whereas Travel Agents provide comprehensive travel solutions.

What is Direct Line Cruises?

Direct Line Cruises is a travel agency that specializes in booking cruise vacations for individuals, families, and groups. They offer a variety of cruise options from major cruise lines, helping customers find and reserve the best itineraries, cabins, and deals. In addition to cruise bookings, they often provide assistance with travel insurance, shore excursions, and other related travel services. Their expertise helps travelers navigate the complexities of cruise planning and ensures a smooth booking experience.

What are some common challenges faced by customer service representatives at Direct Line Cruises, and how can they be addressed?

Customer service representatives at Direct Line Cruises often encounter challenges such as handling high call volumes during peak travel seasons, resolving complex booking or itinerary changes, and managing customer expectations regarding cruise line policies. To address these challenges, team members receive comprehensive training on cruise products, reservation systems, and conflict resolution techniques. Collaborating closely with sales and operations teams also helps ensure accurate and timely responses to customer needs, creating a supportive and dynamic work environment.

What are the key skills and qualifications needed to thrive as a Cruise Travel Agent at Direct Line Cruises, and why are they important?

To thrive as a Cruise Travel Agent at Direct Line Cruises, you need strong sales abilities, in-depth knowledge of cruise products, and typically a background in travel or hospitality. Familiarity with booking software such as Sabre, Amadeus, or proprietary cruise reservation systems, as well as certifications like CLIA (Cruise Lines International Association) accreditation, is highly advantageous. Excellent communication, active listening, and problem-solving skills help agents build rapport with clients and tailor experiences to their needs. These skills and qualifications are vital for delivering top-notch customer service, driving sales, and ensuring client satisfaction in a competitive travel industry.
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Direct Line Cruises jobs near you
Infographic showing various Direct Line Cruises job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.
Cruise Director

Cruise Director

American Cruise Lines

Key West, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.
Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position. Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits. *Job sites across the nation. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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