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Direct Line Cruises Jobs in New York (NOW HIRING)

American Cruise Lines

Cruise Director

Manhattan, NY

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines ...

Princess Cruises

Food Beverage Director

New York, NY · On-site

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... The F&B Director is responsible for reviewing guest feedback, corporate reports, and other ...

Princess Cruises

Food Beverage Director

New York, NY · On-site

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... The F&B Director is responsible for reviewing guest feedback, corporate reports, and other ...

Princess Cruises

Finance Director

New York, NY · On-site

Finance Director Department: Finance Employment Type: Fixed Term Contract Location: GLOBAL ... As the world's leading cruise line, our guests have high expectations of us, and we have high ...

Princess Cruises

Finance Director

New York, NY · On-site

As the world's leading cruise line, our guests have high expectations of us, and we have high ... As Finance Director you will be responsible for promota culture that aligns with our Core Values of ...

Princess Cruises

Hotel General Manager

New York, NY · On-site

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Meets individually with direct reports on a regular basis to build trust, establish effective ...

Princess Cruises

Hotel General Manager

New York, NY · On-site

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Meets individually with direct reports on a regular basis to build trust, establish effective ...

Princess Cruises

Bar Steward (Japanese Speaking)

New York, NY · On-site

$16.50 - $22.50/hr

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Assists in any bar inventory counts as directed by the Bar Supervisor or Manager. * Ensures any ...

Princess Cruises

Bar Steward (Japanese Speaking)

New York, NY · On-site

$16.50 - $22.50/hr

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Assists in any bar inventory counts as directed by the Bar Supervisor or Manager. * Ensures any ...

Princess Cruises

Photo Video Manager

New York, NY · On-site

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Work closely with the Regional Managers, Business and Brand Director and Associate Hotel General ...

Princess Cruises

Photo Video Manager

New York, NY · On-site

Business and Brand Director Description By applying to this position, your application will be ... As the world's leading cruise line, we understand that our guests have high expectations of us, and ...

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Direct Line Cruises information

What is Direct Line Cruises?

Direct Line Cruises is a travel agency that specializes in booking cruise vacations for individuals, families, and groups. They offer a variety of cruise options from major cruise lines, helping customers find and reserve the best itineraries, cabins, and deals. In addition to cruise bookings, they often provide assistance with travel insurance, shore excursions, and other related travel services. Their expertise helps travelers navigate the complexities of cruise planning and ensures a smooth booking experience.

What are some common challenges faced by customer service representatives at Direct Line Cruises, and how can they be addressed?

Customer service representatives at Direct Line Cruises often encounter challenges such as handling high call volumes during peak travel seasons, resolving complex booking or itinerary changes, and managing customer expectations regarding cruise line policies. To address these challenges, team members receive comprehensive training on cruise products, reservation systems, and conflict resolution techniques. Collaborating closely with sales and operations teams also helps ensure accurate and timely responses to customer needs, creating a supportive and dynamic work environment.

What are the key skills and qualifications needed to thrive as a cruise travel agent at Direct Line Cruises, and why are they important?

To thrive as a Cruise Travel Agent at Direct Line Cruises, you need strong sales abilities, in-depth knowledge of cruise products, and typically a background in travel or hospitality. Familiarity with booking software such as Sabre, Amadeus, or proprietary cruise reservation systems, as well as certifications like CLIA (Cruise Lines International Association) accreditation, is highly advantageous. Excellent communication, active listening, and problem-solving skills help agents build rapport with clients and tailor experiences to their needs. These skills and qualifications are vital for delivering top-notch customer service, driving sales, and ensuring client satisfaction in a competitive travel industry.

What is the difference between Direct Line Cruises vs Travel Agent?

AspectDirect Line CruisesTravel Agent
CredentialsCustomer service experience, cruise industry knowledgeTravel certifications, industry training
Work EnvironmentOffice, call center, online platformsOffice, client meetings, travel agencies
Employer & IndustryCruise lines, travel companiesTravel agencies, tour operators
Search & Comparison IntentBooking cruises, customer supportTravel planning, booking vacations

Direct Line Cruises primarily focuses on booking and customer support for cruise vacations, often working directly with cruise lines. Travel Agents offer broader travel planning services, including flights, hotels, and tours. While both roles involve travel industry knowledge, Direct Line Cruises specializes in cruises, whereas Travel Agents provide comprehensive travel solutions.

What are popular job titles related to Direct Line Cruises jobs in New York?

For Direct Line Cruises jobs in New York, the most frequently searched job titles are:

What job categories do people searching Direct Line Cruises jobs in New York look for?

The top searched job categories for Direct Line Cruises jobs in New York are:

What cities in New York are hiring for Direct Line Cruises jobs?

Cities in New York with the most Direct Line Cruises job openings:

Direct Line Cruises jobs near you
Infographic showing various Direct Line Cruises job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Head of Entertainment, Cruise Director

New York, NY • On-site

Princess Cruises
Travel Arrangement Services • 10K+ employees

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

People enjoy working here

Paid breaks

Respectful managers

Learn more about Princess Cruisesexternal

Other

Re-posted 20 days ago

Job description

Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.
 
As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.
 

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • The Cruise Director is responsible for leading, mentoring, and developing a diverse Entertainment and Activity Staff team to consistently deliver a guest experience that aligns with brand standards. They act as the onboard Brand Ambassador, hosting significant guest-facing events and activities, presenting a dynamic and engaging entertainment program. This role monitors operations and inspires a guest- and teammate-centric culture that enhances Net Promoter scores, profitability, and Service Excellence while ensuring a safe and healthy environment in accordance with HESS protocols.
  • The Cruise Director leads and develops a department of highly skilled individuals that deliver consistently on all Entertainment products, including Youth and Teens, Guest Activities, Onboard Media, Enrichment Programs, Production Services, Music Services, Guest Entertainers, and supports all onboard guest programming. They champion all elements of the MedallionClass experience through accountability, training, and delivery.
  • The Cruise Director ensures a personalized, guest-centric culture and reduces friction points by exceeding entertainment targets. They collaborate with Entertainment Managers to create customized experiences and share best practices for increased personalization. They oversee the Guest Entertainment Experience, aligning development and execution with shipboard leaders, monitor quality assurance standards, and collaborate with entertainment management to enhance the entertainment experience.
  • The Cruise Director also manages department costs and inventory in line with established budgets, conducts regular meetings with the Technical department to oversee entertainment repairs and maintenance, reviews strategies for cost efficiencies, and communicates company updates and strategies to the Entertainment team using appropriate technology.

Skills, Knowledge & Expertise
  • Those who are successful in their candidacy must demonstrate a substantial background in the organisation of events, activities, shows and theatrical performances. This does not entail a role within the ensemble; rather, it is a position that is outward-facing, with the individual acting as the focal point of the production. The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing. 
  • Additionally, successful candidates must possess robust leadership abilities and demonstrate the capacity to oversee large, diverse, and multicultural teams. They must also exhibit proficiency in budgetary management and inventory control.
  • A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
  • Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.

Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
  • A competitive salary package.
  • Your own comfortable single cabin - your private space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

What Princess Cruises employees say

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