Direct Client Virtual Assistant Jobs in Worcester, MA

IntroductionBabson College is a world-class business school, empowering entrepreneurial leaders to create great economic & social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, & a genuine dedication to creating a diverse, multicultural & inclusive community.
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OverviewBabson College is committed to fostering an inclusive and accessible learning environment for all students. The Assistant Director, Accessibility Services plays a key role in advancing this commitment by supporting students with disabilities and ensuring equitable access to Babson’s academic programs. Reporting to the Director of Accessibility Services, the Assistant Director provides direct student support while overseeing critical accommodation programs, including exam proctoring and note taking services. This role collaborates closely with students, faculty, and campus partners to implement accommodations effectively and promote inclusive academic practices.

This is an exempt position with the following pay range: $60,554 - $67,282; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.   

• Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year. 
• Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.

Responsibilities

• Manage a caseload of students with disabilities, including reviewing documentation, determining eligibility, and recommending reasonable accommodations.
• Collaborate with faculty and staff to implement approved accommodations and resolve accommodationrelated concerns.
• Manage the NoteTaking Accommodation Program, including recruitment, training, and supervision of student notetakers.
• Coordinate realtime transcription and ASL interpretation services, as needed.
• Manage daily operations of the Exam Proctoring Program, with increased responsibility during midterms and finals.
• Provide guidance and training to students on assistive and adaptive technologies.
• Collect and analyze program data; contribute to assessment, reporting, and continuous improvement efforts.
• Update Accessibility Services web content and support office operations as needed.
• Serve as one of the key operational leads in the absence of the Director.
• Recruit, hire, train, supervise, and evaluate Accessibility Services peer assistants (front desk graduate student workers, exam proctors, exam readers and scribes)
• Assist in developing and implementing program policies, procedures, workflows, and training materials.
• Assist with updating departmental websites, forms, digital systems, and studentfacing resources.
• Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

Student Employees

Requirements

• Bachelor’s Degree in Special Education, Counseling, Rehabilitation Counseling, Disability Students, or a closely related field.
• A minimum of 4-6 years of related experience.
• Knowledge of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and accessibility practices in higher education.
• Strong communication, organizational, and problem-solving skills.
• Ability to work collaboratively across campus and with all populations.
• Proficiency with Microsoft Office and ability to learn systems such as AIM, Advisor Link, and Workday.
• Ability to take initiative and complete tasks with minimal supervision.
• Ability to work both independently and with teams.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
• Ability to envision and propose new methods to perform tasks; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.

HOW AND WHERE YOU WILL WORK

• Some early mornings and/or evenings and occasional weekend work.
• Requires work onsite 5 days a week; the on-campus requirement is subject to modification based on organizational need. 

ADDITIONAL SKILLS YOU MAY HAVE

• Master’s degree preferred.
• Higher education experience in accessibility resources, academic support programs, or special education teaching experience preferred.