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Direct Client Virtual Assistant Jobs in Boston, MA

20four7VA

Construction Administrative Assistant

Dedham, MA · Remote

$19.75 - $25/hr

Independent Contractor CPT-11404 Construction Administrative Virtual Assistant/Business Support VA ... as directed Track outstanding client follow-ups and next steps Administrative Support Handle ...

20four7VA

Construction Administrative Assistant

Dedham, MA · Remote

$19.75 - $25/hr

Independent Contractor CPT-11404 Construction Administrative Virtual Assistant/Business Support VA ... as directed Track outstanding client follow-ups and next steps Administrative Support Handle ...

Jack Conway

Administrative Assistant

Norwell, MA

$19 - $25.50/hr

Answer and direct phone calls * Organize and schedule appointments * Plan meetings and take ... Proven experience as an administrative assistant, virtual assistant or office admin assistant

Direct Counsel

Corporate Associate Attorney

Boston, MA · Hybrid

$190K - $210K/yr

Support M&A transactions and strategic acquisitions * Assist with private equity and venture ... direct client impact. The role is especially attractive for attorneys looking to build a broad ...

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All JobsDirect Client JobsDirect Client Virtual Assistant JobsDirect Client Virtual Assistant Jobs in Boston, MA

Direct Client Virtual Assistant information

See Boston, MA salary details

$12

$26

$36

How much do direct client virtual assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for direct client virtual assistant in Boston, MA is $26.51, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $29.76 per hour, depending on experience, location, and employer.

What is a direct client virtual assistant?

Direct Client Virtual Assistants are professionals who provide administrative, technical, or creative support to clients remotely, usually working directly for the client rather than through an agency. Their tasks may include scheduling, email management, research, data entry, and more, depending on the client’s needs. Working directly with clients allows Virtual Assistants to build stronger relationships and tailor their services to specific requirements. This role often requires excellent communication, organizational skills, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a direct client virtual assistant?

To thrive as a Direct Client Virtual Assistant, you need strong organizational abilities, excellent written and verbal communication, and proficiency in administrative tasks, often supported by experience or a relevant certification. Familiarity with tools like Google Workspace, Microsoft Office, project management platforms (e.g., Asana, Trello), and communication systems such as Slack or Zoom is typically required. Outstanding time management, problem-solving, and interpersonal skills help you stand out in supporting clients remotely. These skills ensure tasks are completed efficiently, client needs are met proactively, and professional relationships are maintained, which is vital for client satisfaction and long-term success.

How does a direct client virtual assistant typically manage communication and collaboration with clients who work in different time zones?

As a Direct Client Virtual Assistant, managing communication across time zones is a common challenge. Most VAs use shared digital tools like project management platforms, cloud-based calendars, and messaging apps to stay organized and responsive. It's standard practice to establish overlapping 'core hours' for real-time communication and clarify expectations regarding response times. Regular check-ins and clear documentation help ensure tasks are completed smoothly, regardless of time differences. This approach fosters trust and reliable collaboration, even when working remotely for clients around the world.

What are popular job titles related to Direct Client Virtual Assistant jobs in Boston, MA?

For Direct Client Virtual Assistant jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Direct Client Virtual Assistant jobs in Boston, MA look for?

The top searched job categories for Direct Client Virtual Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Direct Client Virtual Assistant jobs?

Cities near Boston, MA with the most Direct Client Virtual Assistant job openings:

Direct Client Virtual Assistant jobs near you
Infographic showing various Direct Client Virtual Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 66% Full Time, 20% Part Time, and 14% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $55,133 per year, or $26.5 per hour.

Customer Service Virtual Assistant

20four7VA

Dedham, MA • Remote

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Independent Contractor CPT-11398 Customer Service Virtual Assistant/Business Support VA/Junior-Senior Level (Remote) 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are looking for a Customer Service Virtual Assistant to provide reliable and professional support to our customers through email and live chat. The ideal candidate has strong hands-on experience with Shopify and Gorgias and is comfortable managing customer inquiries, troubleshooting common concerns, and ensuring customers receive timely and helpful responses. Fluency in Shopify and Gorgias is an absolute must for this role. Candidates who do not have practical experience using both platforms will not be considered. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Contractors will be required to provide services that align with the following client tasks: Respond to customer inquiries through email and live chat in a timely, professional, and friendly manner. Use Gorgias to manage, organize, prioritize, and respond to customer support tickets. Use Shopify to review and manage customer orders, order status, product information, and customer details. Assist customers with order-related questions, including order status, shipping, returns, exchanges, and other common concerns. Investigate customer issues and provide accurate and appropriate resolutions based on company policies. Escalate complex or sensitive issues to the appropriate team when necessary. Maintain accurate customer records and document interactions within the appropriate systems. Follow established customer service procedures, policies, and response guidelines. Ensure all customer communications are clear, professional, empathetic, and grammatically correct. Manage multiple customer conversations and tickets efficiently while maintaining a high level of accuracy. Identify recurring customer concerns and communicate relevant trends or issues to the team. Provide a positive customer experience and help maintain strong customer satisfaction. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. The Contractor must demonstrate proficiency in the following, depending on the Client's requirements: Proven hands-on experience with Shopify is required. Proven hands-on experience with Gorgias is required. Previous experience in e-commerce customer service or online retail support is highly preferred. Experience handling both customer email support and live chat. Excellent written English and strong written communication skills. Strong customer service and problem-solving skills. Ability to communicate with customers professionally, patiently, and empathetically. Strong attention to detail and accuracy. Ability to multitask and manage multiple customer inquiries efficiently. Comfortable working independently in a remote environment. Reliable, organized, and proactive. Software & Applications Required: Shopify Gorgias Work Schedule: Contracted Hours per Week: 20 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 11:00 AM4:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement: Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements: REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level Contracted Hours per Week: 20 hours/week Daily Working Time: 11:00 AM4:00 PM EST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: Female LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Excellent communication and written English) REGION PREFERENCES: Any What we offer: Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

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