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Direct Client Virtual Assistant Jobs in Plano, TX

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ... Direct experience designing, supporting, or managing IVR (Interactive Voice Response) systems.

UnitedHealth Group

Home Health Aide, CNA PRN

Mckinney, TX · On-site

$14 - $23.50/hr

May provide or assist clients with activities of daily living including bathing in bed, tub or ... Reports observations of the client's condition to the agency director or accounts manager * Drives ...

Nourish

Licensing Lead, New Bets

Dallas, TX · Remote

Direct virtual-assistant capacity supporting licensing workflows, including work allocation, training, quality assurance, and performance monitoring. * Own complex licensing programs end to end, from ...

Healthcare Support

Travel Physical Therapy Assistant

Dallas, TX · On-site

$27.75 - $36.75/hr

Physical Therapy Assistant * Discipline: Therapy * Start Date: ASAP * Duration: 8 weeks * 40 hours ... direct client partnerships and via national MSP programs. From health systems and hospitals to ...

Nourish

Credentialing / Enrollment Lead

Dallas, TX · Remote

Direct virtual-assistant capacity supporting the pod, including work allocation, training, quality assurance, and performance monitoring. * Own complex credentialing programs end to end, including ...

VIMO INC.

Client Success Manager - CAC

Dallas, TX · On-site

$110K - $140K/yr

Identify and operationalize AI-enabled solutions (e.g., virtual assistants/chatbots, NLP-driven ... Direct experience working with a State-Based Exchange authority or state health agency.

VIMO INC.

Client Success Manager - CAC

Dallas, TX · Remote

Identify and operationalize AI-enabled solutions (e.g., virtual assistants/chatbots, NLP-driven ... Direct experience working with a State-Based Exchange authority or state health agency.

AArete

Senior Technical Project Manager

Dallas, TX · Remote

$109K - $150K/yr

Willingness to engage in direct client interaction, including travel to client locations as needed ... assist humans in generating s and postings, recruitment, analyzation of information, screening ...

AArete

Senior Technical Project Manager

Dallas, TX · Remote

$109K - $150K/yr

Willingness to engage in direct client interaction, including travel to client locations as needed ... assist humans in generating s and postings, recruitment, analyzation of information, screening ...

Tyler-Technologies-29572f8

Client Executive

Plano, TX · On-site

$100 - $178/hr

While they do not carry direct budget or sales ownership, their consultative efforts often drive ... * Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.

Tyler Technologies, Inc.

Client Executive

Plano, TX · On-site

$95.43 - $177.65/hr

While they do not carry direct budget or sales ownership, their consultative efforts often drive ... * Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.

Stratford Davis

Virtual Sales Associate

Dallas, TX · Remote

$85K - $150K/yr

As a Virtual Sales Associate, you will connect directly with clients, assess their unique goals ... direct outreach, digital networking, and referral systems. * Client Management: Nurture ongoing ...

OneSource Virtual

Managed Payroll Specialist

Coppell, TX · On-site +1

$21.75 - $29.75/hr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition ...

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How much do direct client virtual assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for direct client virtual assistant in Plano, TX is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.25 per hour, depending on experience, location, and employer.

What is a direct client virtual assistant?

Direct Client Virtual Assistants are professionals who provide administrative, technical, or creative support to clients remotely, usually working directly for the client rather than through an agency. Their tasks may include scheduling, email management, research, data entry, and more, depending on the client’s needs. Working directly with clients allows Virtual Assistants to build stronger relationships and tailor their services to specific requirements. This role often requires excellent communication, organizational skills, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a direct client virtual assistant?

To thrive as a Direct Client Virtual Assistant, you need strong organizational abilities, excellent written and verbal communication, and proficiency in administrative tasks, often supported by experience or a relevant certification. Familiarity with tools like Google Workspace, Microsoft Office, project management platforms (e.g., Asana, Trello), and communication systems such as Slack or Zoom is typically required. Outstanding time management, problem-solving, and interpersonal skills help you stand out in supporting clients remotely. These skills ensure tasks are completed efficiently, client needs are met proactively, and professional relationships are maintained, which is vital for client satisfaction and long-term success.

How does a direct client virtual assistant typically manage communication and collaboration with clients who work in different time zones?

As a Direct Client Virtual Assistant, managing communication across time zones is a common challenge. Most VAs use shared digital tools like project management platforms, cloud-based calendars, and messaging apps to stay organized and responsive. It's standard practice to establish overlapping 'core hours' for real-time communication and clarify expectations regarding response times. Regular check-ins and clear documentation help ensure tasks are completed smoothly, regardless of time differences. This approach fosters trust and reliable collaboration, even when working remotely for clients around the world.

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Direct Client Virtual Assistant jobs near you

Sr. Telephony Analyst

Selene Holdings

Dallas, TX

$87K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony administration, IVR/IVA development, contact center engineering, reporting, and operational strategy to improve borrower experience, maximize operational efficiency, and support business growth.

The ideal candidate will possess deep expertise in telephony systems, IVR programming, intelligent virtual assistant (IVA) technologies, inbound and outbound call routing strategies, and contact center operations. This individual will act as a strategic partner to Operations, Technology, and Business stakeholders by providing technical leadership, supporting innovative customer engagement solutions, and ensuring the contact center technology stack remains scalable, compliant, and effective.

Essential Duties and ResponsibilitiesTelephony Administration & Contact Center Engineering
  • Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response (IVR) systems.
  • Design, configure, maintain, and optimize inbound and outbound call-routing solutions to improve operational effectiveness, customer experience, and regulatory compliance.
  • Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation, configuration, troubleshooting, enhancement, and ongoing optimization.
  • Provide on-demand technical support and consultation to business teams utilizing IVR, IVA, and contact center technologies.
  • Partner with internal technology teams, vendors, and stakeholders to identify opportunities for platform enhancements, automation, and process improvements.
  • Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions.
  • Act as a subject matter expert on contact center architecture, call flow design, routing logic, and telephony systems administration.
Dialer Strategy & Campaign Management
  • Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules.
  • Configure and monitor campaign execution to ensure alignment with operational goals, investor requirements, and servicing strategies.
  • Make real-time intraday adjustments to dialing strategies and routing configurations to optimize service levels and outbound performance.
  • Evaluate campaign effectiveness and recommend process improvements to maximize right-party contact rates and operational efficiency.
Analytics & Reporting
  • Create, publish, monitor, and maintain operational reporting and dashboards supporting contact center leadership.
  • Analyze contact center performance data to identify trends, risks, opportunities, and performance gaps.
  • Provide business insights and recommendations based on key performance indicators (KPIs), operational metrics, customer behavior, and workforce trends.
  • Partner with reporting and business intelligence teams to develop scalable reporting solutions and automated data delivery mechanisms.
  • Track and provide feedback to leadership regarding agent productivity, campaign performance, investor results, service levels, and operational effectiveness.
Process Improvement & Business Support
  • Assist in developing scalable operational structures, reporting frameworks, and technology processes that support business growth and evolving customer needs.
  • Continuously evaluate contact center workflows and identify opportunities for automation, efficiency improvements, and enhanced customer experience.
  • Collaborate across Operations, Technology, Compliance, and Vendor Management teams to implement strategic initiatives.
  • Translate business requirements into technical solutions and ensure successful implementation within the telephony environment.
  • Clearly communicate technical concepts, operational strategies, project updates, and recommendations to both technical and non-technical stakeholders.
Compliance & Risk Management
  • Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet regulatory and servicing requirements.
  • Establish internal controls, monitoring processes, and operational oversight routines to reduce compliance and operational risk.
  • Support audit, compliance, and governance initiatives related to contact center technology and customer communications.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and experience required.

Required Experience
  • Minimum 5 years of experience within a Contact Center, Telephony Engineering, Contact Center Technology, Workforce Management, or Customer Experience environment.
  • Experience administering enterprise telephony platforms such as Alvaria Cloud, Genesys Cloud, NICE, Five9, Amazon Connect, or similar technologies.
  • Direct experience designing, supporting, or managing IVR (Interactive Voice Response) systems.
  • Experience implementing, supporting, or optimizing Intelligent Virtual Assistant (IVA), conversational AI, chatbot, or voice automation technologies.
  • Experience managing inbound and outbound call-routing strategies, queue design, and routing logic.
  • Strong background in contact center engineering, telephony architecture, and customer engagement technologies.
  • Experience supporting large-scale contact center operations with geographically dispersed teams.
  • Experience working closely with operational leadership to align technology solutions with business objectives.
Preferred Qualifications
  • Experience within mortgage servicing, financial services, banking, insurance, or other regulated industries.
  • Experience integrating telephony platforms with servicing systems, CRM platforms, knowledge bases, or workflow solutions.
  • Familiarity with AI-enabled contact center technologies, conversational AI, speech analytics, and automation platforms.
  • Experience supporting cloud-based contact center environments.
  • Knowledge of workforce management and contact center reporting methodologies.
Technical Skills
  • Alvaria Cloud (Outreach, Manager, CX Business UI)
  • IVR development and administration
  • IVA / Conversational AI platforms
  • Call flow design and optimization
  • Inbound and outbound call routing
  • Contact center reporting and analytics
  • Dialer campaign administration
  • Data analysis and operational reporting
  • Microsoft Excel and reporting tools
  • Contact center platform integrations
Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

  • Paid Time Off (PTO)

  • Medical, Dental &Vision

  • Employee Assistance Program

  • Flexible Spending Account

  • Health Savings Account

  • Paid Holidays

  • Company paid Life Insurance

  • Matching 401(k) Plan


The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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