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Direct Claims Jobs in Florida (NOW HIRING)

USAA

Manager, Claims Operations (Subrogation)

Tampa, FL · On-site +1

$103K - $197K/yr

What sets you apart: * 18 months direct Claims Subrogation handling experience * Experience in a Claims Manager/Supervisor role * Auto and/or Property Claims experience * US military experience ...

Slide Insurance

Director of Claims

Tampa, FL

Direct handling of the most complex and highseverity claims, including mediations and trials Litigation, Risk & CrossFunctional Partnership * Establish negotiation strategies and identify claims ...

Energy Insurance Mutual

Claims Director

Tampa, FL · On-site

EIM is seeking a Claims Director to lead the day-to-day operations of our Claims Department and oversee the management of primarily complex commercial property and casualty claims. EIM has a small ...

New

MegaCorp Logistics

Claims Director

Jacksonville, FL

$125K - $150K/yr

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic ...

MegaCorp Logistics

Claims Director

Jacksonville, FL · On-site

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic ...

Slide Insurance

Director of Claims

Tampa, FL · On-site

Direct handling of the most complex and high-severity claims, including mediations and trials Litigation, Risk & Cross-Functional Partnership * Establish negotiation strategies and identify claims ...

USAA

Manager, Claims Operations - Property Claims

Tampa, FL · On-site +1

$103K - $186K/yr

... direct team lead, supervisory or management experience. * Experience using and interpreting data to make decisions. * Demonstrated leadership, initiative, customer service and/or claims handling ...

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All JobsDirect Claims JobsDirect Claims Jobs in Florida

Direct Claims information

What are direct claims?

Direct claims refer to insurance claims that are filed directly by the policyholder with their own insurance company, rather than going through a third party or the at-fault party's insurer. This process is common in situations like auto accidents, where the policyholder seeks compensation for damages or losses under their own policy. Direct claims help streamline the process, reduce delays, and ensure the policyholder receives prompt assistance and settlements. They are often associated with 'first-party' insurance coverage, such as collision, comprehensive, or health insurance claims.

What are some common challenges faced by professionals in Direct Claims roles, and how can they effectively manage these challenges?

Professionals in Direct Claims often face the challenge of balancing a high volume of claims with the need for thorough investigation and timely resolution. Managing customer expectations and handling sensitive situations, such as denied claims or complex cases, can also be demanding. Effective communication, strong organizational skills, and staying updated on policy guidelines are crucial for success. Building collaborative relationships with adjusters, underwriters, and other departments helps ensure accurate and efficient claims processing.

What are the key skills and qualifications needed to thrive as a Direct Claims Specialist, and why are they important?

To thrive as a Direct Claims Specialist, you need a solid understanding of insurance policies, claims processes, and relevant legal regulations, often supported by a degree in business, finance, or a related field. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC or CPCU is typical. Exceptional attention to detail, problem-solving abilities, and strong communication skills set top performers apart in this role. These skills and qualifications ensure claims are processed accurately and efficiently, leading to customer satisfaction and minimized risk for the insurer.

What is the difference between Direct Claims vs Claims Adjuster?

AspectDirect ClaimsClaims Adjuster
CredentialsInsurance license, knowledge of policiesInsurance license, sometimes certifications like AIC or CPCU
Work EnvironmentCustomer service, office or remoteFieldwork, office, or remote
Employer & IndustryInsurance companies, agenciesInsurance companies, third-party administrators
Search & Comparison IntentUnderstanding direct claims handlingEvaluating claims adjustment roles

Direct Claims professionals primarily handle claims directly from policyholders, focusing on processing and resolving claims within the insurance company. Claims Adjusters evaluate, investigate, and settle claims, often working in the field or remotely. Both roles require insurance licensing, but Claims Adjusters may have additional certifications. While their work overlaps in claims processing, Direct Claims roles are more customer-facing, whereas Claims Adjusters focus on assessment and negotiation.

What are popular job titles related to Direct Claims jobs in Florida? For Direct Claims jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Direct Claims jobs in Florida look for? The top searched job categories for Direct Claims jobs in Florida are:
What cities in Florida are hiring for Direct Claims jobs? Cities in Florida with the most Direct Claims job openings:
Direct Claims jobs near you

Vice President, Claims - Transportation/Logistics

Landstar System, Inc.

Jacksonville, FL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Landstar rating

7.0

Company rating: 7.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

213th of 359 rated logistics

Job description

What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location:
Onsite in Jacksonville, FL
What work will you perform?
The Vice President of Claims provides executive leadership of Landstar's Property & Casualty claims function, across liability and cargo claims, with accountability for claim outcomes, litigation strategy, and total cost of risk. You will oversee claims governance, litigation pipeline management, and trial readiness for high-exposure matters within a self-insured/captive-supported structure along with re/insurers. To be successful you will ensure disciplined, consistent, and data-driven claim resolution, including the intersection of cargo loss, contractual liability, and negligence-based exposures. In this role you will Partner closely with Risk Management, Legal, Safety, Operations, and Finance to align claims strategy with financial reporting, risk mitigation, and enterprise priorities.
Essential Responsibilities:
  • Lead claims governance, litigation pipeline oversight, and trial readiness strategy, ensuring disciplined case assessment, exposure management, and alignment with authority and escalation standards
  • Direct the full claims and litigation lifecycle across liability (BI/PD) and cargo, including complex, high exposure matters and the intersection of cargo loss and contractual liability
  • Establish and maintain a forward-looking litigation pipeline, including severity segmentation, exposure forecasting, and executive reporting
  • Oversee trial readiness and resolution strategy, including early case assessment, venue considerations, and alignment with defense counsel
  • Direct claims operations to ensure consistent, timely, and effective claim handling and resolution
  • Lead data-driven insights to identify trends, emerging risks, and loss drivers, and translate findings into actionable strategies
  • Provide leadership over cargo claims strategy, including loss assessment, coverage application, subrogation, and alignment with liability exposure and contractual frameworks
  • Operate within a self-insured captive structure, including coordination with captive ops, insurers, and re/insurers
  • Oversee defense counsel and vendor management, including performance, outcomes, and cost control
  • Ensure compliance with regulatory requirements, internal policies, and audit standards
  • Communicate material claim developments, trends, and exposure to senior leadership and executive stakeholders
  • Lead and develop the Claims organization, including talent development, performance management, and organizational design

Required Minimum Experience and Education:
  • Bachelor's degree or equivalent experience
  • 10 years of experience in Property & Casualty claims, insurance, or risk management including:
    • 5 years of experience managing litigated claims
    • 5 years of experience managing claims teams

Preferred Experience and Education:
  • 10 years of experience in transportation, logistics, or trucking-related claims, including cargo and liability exposures
  • 3 years of experience in self-insured and/or captive insurance structures
  • 5 years of experience managing catastrophic and large-loss exposures

Knowledge, Skills, and Abilities:
  • Knowledge of state and federal regulations governing transportation-related claim
  • Deep knowledge in Property & Casualty claims, including liability and cargo claims handling
  • Strong knowledge of claims governance, litigation processes, and trial strategy
  • Strong knowledge of cargo claims, including coverage, valuation, subrogation, and relevant regulatory frameworks (e.g., Carmack)
  • Knowledge of the interaction between cargo loss, contractual liability, and negligence-based exposure in transportation environments
  • Ability to manage potentially high-severity litigation portfolios and complex claim environments
  • Strong financial acumen, including reserving, loss cost management, and recovery optimization
  • Ability to leverage claims technology, data analytics, and automation to drive operational efficiency and improve claim outcomes
  • Strong executive presence with ability to communicate effectively with senior leadership
  • Ability to manage defense counsel, vendors, and legal spend
  • Strong leadership, organizational, and stakeholder management skills
  • Ability to operate effectively in high-profile, time-sensitive environments
  • Proficiency with claims systems (Origami preferred) and Microsoft Office tools

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

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