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Digital Support Technician Jobs (NOW HIRING)

AVI-SPL

Onsite AV Support Technician

Mountain View, CA · On-site

$25.25 - $34.75/hr

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and ... The Support Technician is identified as a Tech 1 (T1) position intended to provide direct end-user ...

Axiom Healthcare Services

IT Support Technician

Olathe, KS · On-site

$20.75 - $28.50/hr

We are seeking a highly skilled and proactive IT Support Technician to join our dynamic technology ... Your expertise will contribute to the seamless operation of our digital environment and support our ...

Axiom Healthcare Services

IT Support Technician

Olathe, KS · On-site

$20.75 - $28.50/hr

We are seeking a highly skilled and proactive IT Support Technician to join our dynamic technology ... Your expertise will contribute to the seamless operation of our digital environment and support our ...

AVI-SPL

Onsite Support Technician

Boston, MA · On-site

$26 - $38/hr

The Onsite Support Technician will work in partnership with the customer, management team, global ... WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and ...

AVI-SPL

Onsite Support Technician

Boston, MA · On-site

$30 - $38/hr

The Onsite Support Technician will work in partnership with the customer, management team, global ... WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and ...

Hard Rock Digital

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social ... Our IT Support Technician I is an integral part of our IT Support team in Austin & Toronto ...

City of Worcester

GIS SUPPORT TECHNICIAN

Worcester, MA · On-site

$31.40 - $38.27/hr

GIS SUPPORT TECHNICIAN DEPARTMENT OF PUBLIC WORKS CITY OF WORCESTER The City of Worcester is ... Ability to use digital documents, filing systems and maintain accurate records * Excellent written ...

VT Group (VTG)

Close Support Technician II

Reston, VA · On-site

$22.50 - $30.75/hr

Job Summary : VTG is seeking a Close Support Technician II who is responsible for providing in ... VTG delivers force modernization and digital transformation solutions that expand America ...

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Digital Support Technician information

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How much do digital support technician jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for digital support technician in the United States is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $31.01 per hour, depending on experience, location, and employer.

What is a digital support technician?

Digital Support Technicians are IT professionals who assist users with technical issues related to computer systems, software, and digital devices. They provide support through troubleshooting, maintenance, and guidance on using technology efficiently. Their responsibilities often include installing software, resolving connectivity problems, and offering user training. Digital Support Technicians play a key role in ensuring smooth digital operations within organizations and help users adapt to new technologies.

What are the key skills and qualifications needed to thrive as a digital support technician, and why are they important?

To thrive as a Digital Support Technician, you need a solid understanding of IT fundamentals, troubleshooting, and customer support, typically supported by relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving skills help you effectively resolve user issues and maintain positive interactions. These abilities ensure efficient technical support, minimize downtime, and enhance user satisfaction in digital environments.

What are some common challenges digital support technicians face when assisting non-technical users, and how are these typically addressed?

Digital Support Technicians often encounter users with varying levels of technical proficiency, which can make troubleshooting more complex. A common challenge is translating technical jargon into easily understandable language and guiding users step-by-step through solutions without overwhelming them. To address this, technicians use clear communication, patience, and tailored documentation or visual aids. Many organizations also provide ongoing training and resources to help support technicians refine their customer service and problem-solving skills.

What is the difference between Digital Support Technician vs Network Support Specialist?

AspectDigital Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, client sites, remote supportNetwork operations centers, client networks
Industry UsageIT service providers, tech companiesTelecommunications, enterprise IT
Job FocusHardware/software troubleshooting, user supportNetwork configuration, troubleshooting, security

The Digital Support Technician primarily handles hardware and software issues, providing user support in various environments. In contrast, the Network Support Specialist focuses on network infrastructure, configuration, and security. Both roles require technical certifications and are essential in IT support, but they differ in scope and specialization.

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What job categories do people searching Digital Support Technician jobs look for?

The top searched job categories for Digital Support Technician jobs are:

Digital Support Technician jobs near you
Infographic showing various Digital Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,229 per year, or $25.6 per hour.

Onsite AV Support Technician

AVI-SPL

Mountain View, CA • On-site

$25.25 - $34.75/hr

Full-time

Medical, Dental, Vision

Posted 29 days ago

AVI-SPL rating

8.1

Company rating: 8.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

62nd of 224 rated it services

Job description

The Onsite AV Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
The AV Support Technician is identified as a Tech 1 (T1) position intended to provide direct end-user support in the operation of the systems. In addition, the AV Support Technician will possess the training and experience to resolve minor problems and perform clean, inspect and readiness checks on systems as part of the routine preventive maintenance process.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and service teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
The Support Technician is identified as a Tech 1 (T1) position intended to provide direct end-user support in the operation of the systems. In addition, the AV Support Technician will possess the training and experience to resolve minor problems and perform clean, inspect and readiness checks on systems as part of the routine preventive maintenance process.
Day-To-Day Responsibilities:
  • Operate and test daily functionality of all AV and integrated conference rooms
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Troubleshoot AVN problems last minute as required as well as non-critical situations
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system - AMX, Crestron operations)
  • Interact with client Customer Help Desk ticketing system to respond to end user requests
  • Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
  • Setup and breakdown of all onsite meetings
  • Daily system testing to ensure equipment and room functionality
  • Responsible for escalating all "next level" break fix issues to their manager for resolution
  • Perform remote testing for local and regional offices
  • Ensure all AVS spaces are presentable for use
  • Other duties assigned as needed

Items to Consider:
  • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
  • This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE'RE LOOKING FOR
Must-Haves:
  • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
  • Ability to test equipment and perform basic troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Basic computer knowledge
  • Knowledge of basic signal flow for audio, video and control
  • Ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail
  • Excellent communication and interpersonal skills, both verbal and written
  • Demonstrated customer service focus and client communication skills
  • Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
  • Minimum of a High School Diploma or equivalent
  • Must be flexible to work after hours and weekends when required
  • Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Education and/or Experience:
  • Minimum high school diploma or equivalent
  • Demonstrated working knowledge of AV practices and procedures
  • Videoconferencing experience including operation, call set-up and equipment
  • Knowledge of AV Control experience including Crestron, Extron, and/or AMX a plus
  • AV Support in Corporate, Event facility spaces a plus
  • Experience and knowledge of Zoom Conferencing Platform a plus
  • ServiceNow platform knowledge a plus

Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
WHY YOU'LL LIKE WORKING HERE
  • Medical benefits, including vision and dental
  • Paid holidays, sick days, and personal days
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities

MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Pay Type
Min Base
Max Base
Hourly
$30.29/hr
$38.46/hr

What AVI-SPL employees say

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Hours and flexibility

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About AVI-SPL

Sourced by ZipRecruiter

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. As the leading provider of collaboration technology solutions, which include our award-winning managed services, our highly trained team works hand-in-hand with organizations worldwide—including more than 86% of Fortune 100 companies. Our experienced teams strategize, design, deploy, manage, and support audiovisual (AV) and unified communications (UC) solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1979

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